The network request is not supported - Help needed !!!

Hi all,

I'm in front of a big problem, i hope you will be able to help me

I have 1 site in France (where i work) and another site in Belgium, they are
connected via permanent VPN link.

The problem: When i try to open a session on a Win2000 SP4 server ( not a
DC ) in Belgium with terminal server client, i come to the "log on to
windows" window, but, when i enter my login/password i have a message that i
can't understand.

Logon message: The system can not log you on due to the following error :
The network request is not supported. Please try again or contact your
system administrator.

And it brings me back to the "log on to windows" window.
This problem came on the 2 only terminal service servers on this site, and,
the same day ....

One remark : I always have that problem, with whatever login password i
enter, even a false login password, like if it was'nt even checked.

But when users log on it locallly ( directly on the server) everything works
fine, the sessions open up as usual.

As this problem seemed to be a network problem , i made someone test a
connexion to those terminal servers from their local network, and we had the
same result.
I tested a server reboot ---> the same
The services configurations seem good, it's the same as my servers here.
In the GPOs, interactive logon is enabled.

So, i don't know what to do now

I hope that someone will be able to help me, and that you understood what i
tried to explain in my best English

Thanks in advance.

Gaël

Do you have a licensing server setup for that site?With valid licenses
installed. I have seen this error when the temporary licenses have expired.

--
aaron
A+,NET+,MCSE 2K/2K3,CNA,CCNA
"Gaël" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi all,
>
> I'm in front of a big problem, i hope you will be able to help me
>
> I have 1 site in France (where i work) and another site in Belgium, they
> are connected via permanent VPN link.
>
> The problem: When i try to open a session on a Win2000 SP4 server ( not a
> DC ) in Belgium with terminal server client, i come to the "log on to
> windows" window, but, when i enter my login/password i have a message that
> i can't understand.
>
> Logon message: The system can not log you on due to the following error :
> The network request is not supported. Please try again or contact your
> system administrator.
>
> And it brings me back to the "log on to windows" window.
> This problem came on the 2 only terminal service servers on this site,
> and, the same day ....
>
> One remark : I always have that problem, with whatever login password i
> enter, even a false login password, like if it was'nt even checked.
>
> But when users log on it locallly ( directly on the server) everything
> works fine, the sessions open up as usual.
>
> As this problem seemed to be a network problem , i made someone test a
> connexion to those terminal servers from their local network, and we had
> the same result.
> I tested a server reboot ---> the same
> The services configurations seem good, it's the same as my servers here.
> In the GPOs, interactive logon is enabled.
>
> So, i don't know what to do now
>
> I hope that someone will be able to help me, and that you understood what
> i tried to explain in my best English
>
> Thanks in advance.
>
> Gaël
>

The EventLog probably shows EventID 20071, 20151, 20063 from
RemoteAccess and Rasman.

823405 - Several Remote Access Service Error Events Appear After You
Upgrade to Windows 2000 Service Pack 4
http://support.microsoft.com/default...;en-us;Q823405

According to the above KB article, this can happen directly after
installing SP4 and a reboot should solve it, which it obviously
doesn't do in your case.

However, Microsoft Events & Errors Help about EventID 20071 from
source RempoteAccess at
http://www.microsoft.com/technet/sup...e/result.aspx?
EvtSrc=RemoteAccess&EvtID=20071
&ProdName=Windows+Operating+System&LCID=1033&ProdV er=5.0

mentions the following:

<quote>
The Point to Point Protocol module C:\WINNT\System32\rastls.dll
returned an error while initializing. The network request is not
supported.

Explanation
This computer cannot accept virtual private network (VPN) calls that
use Layer Two Tunneling Protocol (L2TP) because Point to Point
Protocol module could not start its control protocol.

The cause might be one of the following:
The control protocol module did not export the required entry points.
The entry point function failed.
</quote>

An an entry-point problem nearly always indicates a mismatch in dll
versions.
Can you ask someone at the site to logon locally (with Admin rights)
and re-apply SP4? Then reboot. Hope this helps.

__________________________________________________ _______
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
___ please respond in newsgroup, NOT by private email ___

"Gaël" <(E-Mail Removed)> wrote on 02 jun 2005 in
microsoft.public.win2000.termserv.apps:

> Hi all,
>
> I'm in front of a big problem, i hope you will be able to help
> me
>
> I have 1 site in France (where i work) and another site in
> Belgium, they are connected via permanent VPN link.
>
> The problem: When i try to open a session on a Win2000 SP4
> server ( not a DC ) in Belgium with terminal server client, i
> come to the "log on to windows" window, but, when i enter my
> login/password i have a message that i can't understand.
>
> Logon message: The system can not log you on due to the
> following error : The network request is not supported. Please
> try again or contact your system administrator.
>
> And it brings me back to the "log on to windows" window.
> This problem came on the 2 only terminal service servers on this
> site, and, the same day ....
>
> One remark : I always have that problem, with whatever login
> password i enter, even a false login password, like if it was'nt
> even checked.
>
> But when users log on it locallly ( directly on the server)
> everything works fine, the sessions open up as usual.
>
> As this problem seemed to be a network problem , i made someone
> test a connexion to those terminal servers from their local
> network, and we had the same result.
> I tested a server reboot ---> the same
> The services configurations seem good, it's the same as my
> servers here. In the GPOs, interactive logon is enabled.
>
> So, i don't know what to do now
>
> I hope that someone will be able to help me, and that you
> understood what i tried to explain in my best English
>
> Thanks in advance.
>
> Gaël