Netgear WGR614 V6 Firmware upgrade problem

Ok, if someone can help me here I would reeeeeeally appreciate it
because I'm totally at a loss!!

A little bit about my infastructure first of all:

I am using an iBurst Wireless modem, plugged into a Netgear WGR614 v6
Router.

Now I've never had any problems with this set up before, but at the
weekend I was having some problems (irrelevant to this discussion) and
decided to upgrade the firmware on the Netgear. I upgraded to the most
recent firmware version 2.0.19 1.0.19. The upgrade appeared to
complete without any issues - and the router status is showing that
the 'new' firmware is in place.

Ever since then I have been unable to get internet access through the
Netgear router - either via wifi or by ethernet cable.

If I connect via ethernet directly to the iBurst modem - I can connect
without any problem

If I connect the iBurst to the Netgear, the Netgear status shows
'connected' and even gives me my iBurst IP address via DHCP.

I can obviously connect wirelessly or via cable to the Netgear too -
so where is the issue???!

Steps I've taken so far:

- deleted ALL settings in Netgear
- reloaded the firmware (twice!)
- reloaded the original firmware (twice!)

I've also:

- turned off windows firewall
- turned off antivirus
- removed all security from the Netgear router - no WEP or WPA, no
firewall settings etc etc - simply the connection settings.

Anybody got any ideas?? HELP!

"Oli" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> Ok, if someone can help me here I would reeeeeeally appreciate it
> because I'm totally at a loss!!
>
> A little bit about my infastructure first of all:
>
> I am using an iBurst Wireless modem, plugged into a Netgear WGR614 v6
> Router.
>
> Now I've never had any problems with this set up before, but at the
> weekend I was having some problems (irrelevant to this discussion) and
> decided to upgrade the firmware on the Netgear. I upgraded to the most
> recent firmware version 2.0.19 1.0.19. The upgrade appeared to
> complete without any issues - and the router status is showing that
> the 'new' firmware is in place.
>
> Ever since then I have been unable to get internet access through the
> Netgear router - either via wifi or by ethernet cable.
>
> If I connect via ethernet directly to the iBurst modem - I can connect
> without any problem
>
> If I connect the iBurst to the Netgear, the Netgear status shows
> 'connected' and even gives me my iBurst IP address via DHCP.
>
> I can obviously connect wirelessly or via cable to the Netgear too -
> so where is the issue???!
>
> Steps I've taken so far:
>
> - deleted ALL settings in Netgear
> - reloaded the firmware (twice!)
> - reloaded the original firmware (twice!)
>
> I've also:
>
> - turned off windows firewall
> - turned off antivirus
> - removed all security from the Netgear router - no WEP or WPA, no
> firewall settings etc etc - simply the connection settings.
>
> Anybody got any ideas?? HELP!
>

Maybe you need to clone the MAC address of your computer. Some ISP's require
you to register a MAC address when you open your account, and will only
allow internet access to that address. If your ISP is using the MAC address
of the NIC in your computer, then you need to use this MAC address in your
router. See page 37 of your user manual.

Thanks XYZ

I'll check that and give it a go, however this worked perfectly prior
to the firmware upgrade with no MAC address specified, so I do not
think this is the issue. Thanks for your help though - I'll certainly
give it a try and report back.

Regards
Oli

Hi

I checked with my ISP and I do not need to register a MAC address so
this is a not go. Any other ideas?

Thanks
Oli

"Oli" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
>
>
> Hi
>
> I checked with my ISP and I do not need to register a MAC address so
> this is a not go. Any other ideas?
>
> Thanks
> Oli
>
I really don't know any thing about Iburst modems, but they seem to need
routers that are certified compliant. I know the Netgear router you're using
is certified, but maybe the new firmware isn't. You could try an older
version of the firmware and see if that fixes your problems.

"Oli" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> Ok, if someone can help me here I would reeeeeeally appreciate it
> because I'm totally at a loss!!
>
> A little bit about my infastructure first of all:
>
> I am using an iBurst Wireless modem, plugged into a Netgear WGR614 v6
> Router.
>
> Now I've never had any problems with this set up before, but at the
> weekend I was having some problems (irrelevant to this discussion) and
> decided to upgrade the firmware on the Netgear. I upgraded to the most
> recent firmware version 2.0.19 1.0.19. The upgrade appeared to
> complete without any issues - and the router status is showing that
> the 'new' firmware is in place.
>
> Ever since then I have been unable to get internet access through the
> Netgear router - either via wifi or by ethernet cable.
>
> If I connect via ethernet directly to the iBurst modem - I can connect
> without any problem
>
> If I connect the iBurst to the Netgear, the Netgear status shows
> 'connected' and even gives me my iBurst IP address via DHCP.
>
> I can obviously connect wirelessly or via cable to the Netgear too -
> so where is the issue???!
>
> Steps I've taken so far:
>
> - deleted ALL settings in Netgear
> - reloaded the firmware (twice!)
> - reloaded the original firmware (twice!)
>
> I've also:
>
> - turned off windows firewall
> - turned off antivirus
> - removed all security from the Netgear router - no WEP or WPA, no
> firewall settings etc etc - simply the connection settings.
>
> Anybody got any ideas?? HELP!
>


Rule of thumb: Only upgrade firmware if the upgrade is designed to fix
a problem you have.

--
Travis in Shoreline Washington

Hi Travis,

Very good advice and definately something I'll adhere to going
forwards!!! I guess I learnt that the hard way.

Anyhow, you will be pleased to know the issue is now resolved. This is
what I did:

First of all I erased all current settings on the Netgear router
Then I help down the factory reset button to ensure all settings and
memory was removed.
I then reloaded the most recent firmware
then erased all settings and ran factory reset again (possibly not
necessary!)
With no security etc, I set up the internet settings and this allowed
me for the first time to surf the net via cable - but not wirelessly.
I then found that the wireless channel had changed - it was set to 9
(presumably the default on this firmware version) when I had
previously been using 11. I changed and saved this and immediately was
able to connect wirelessly.
I then added all my other settings and security back into the router.
Job done, case closed! Thanks for everyones assistance.