Netgear WGR614 no connectivity at all

About a week ago I bought a new Netgear WGR614 wireless router of the
802.11g, 54 Mbps variety. I have no connectivity whatsoever, despite
completing the router's setup wizard successfully and the fact that I am
able to obtain an IP address from RCN (my broadband provider).

Moreover, when I insert the accompanying wireless network card for my
laptop, my the router recognizes its MAC address. (This is verifiable from
the router's setup page). So while the wireless aspect of the network
appears to be functioning properly, there is no connectivity. Disabling
XP's firewall makes no difference. I have cycled the power for both the
cable modem and router. When I called Netgear, they walked me through a
series of troubleshooting steps and concluded that my router was defective
and that I should simply exchange it for another one, which I did. Well,
the second router does not work either! Since the chances of purchasing two
defective routers seem remote, I am now thinking that this is not a router
problem, but rather an issue with a setting on my computer. I have an HP
Pavilion 775y, which comes loaded with a customized version of Windows XP
home edition. Perhaps HP's customization of certain features of the OS
interferes with the normal manner in which the computer would connect to a
network; I intend to contact them about this.

The troubleshooting that Netgear did seemed really basic because at no time
did they ask me to open the cmd window other than to ping various IP
addresses, both local and remote. There must be some more advanced
troubleshooting I can do from the command window that would allow me to
diagnose and solve the problem. I am going to email Netgear and ask for
some Level 3 support, but I am wondering if anyonw knows of anything I might
be able to try in the meantime I am concerned that even if I swear off
Netgear products, any router I might purchase will not be able to connect.
Thanks in advance for your help.

I'm having the same problem. I have Optimum Online cable service.
Originally had an old Linksys router and 4-port hub, which I removed
when installing the netgear WGR614

I can ping the router at 192.168.0.1 with an average of 50% success.

DHCP (Ipconfig/renew) works about 1 time out of ten. The
documentation says that some problems can be caused by certain cable
modems--you have to force the WAN connection to 10mps. However, you
need to open the router's admin page at 192.168.0.1 to do this. When I
try, I usually get the password dialogue, but then the page itself
starts to load, but never finishes.

Thinking that the router may be "over-busy" trying to resolve the
cable modem speed, I tried disconnecting it. That makes no difference
re the DHCP and admin-page opening problems. Please let me know if you
come up with a solution. Thanks.

On 20 Aug 2003 09:54:55 -0700, (E-Mail Removed) (Chris Muller)
wrote:

>I'm having the same problem. I have Optimum Online cable service.
>Originally had an old Linksys router and 4-port hub, which I removed
>when installing the netgear WGR614
>
>I can ping the router at 192.168.0.1 with an average of 50% success.
>
>DHCP (Ipconfig/renew) works about 1 time out of ten. The
>documentation says that some problems can be caused by certain cable
>modems--you have to force the WAN connection to 10mps. However, you
>need to open the router's admin page at 192.168.0.1 to do this. When I
>try, I usually get the password dialogue, but then the page itself
>starts to load, but never finishes.
>
>Thinking that the router may be "over-busy" trying to resolve the
>cable modem speed, I tried disconnecting it. That makes no difference
>re the DHCP and admin-page opening problems. Please let me know if you
>come up with a solution. Thanks.

If you are running a web proxy blocking pop-ups and scripts (eg: AdSubtract,
Zone Alarm or its rebranded derivatives, etc) on the system you're trying to
use to reach your router (or modem, for that matter) disable that application,
or direct your browser to bypass the proxy temporarily.

As for switching out one router for a new one, many (most? all?) broadband
isps require you to register the MAC address [of the new router] before you
can use it...

/daytripper

"Bjorn Bjork" <(E-Mail Removed)> wrote in message news:<bhvmag$4q2$(E-Mail Removed)>...
> About a week ago I bought a new Netgear WGR614 wireless router of the
> 802.11g, 54 Mbps variety. I have no connectivity whatsoever, despite
> completing the router's setup wizard successfully and the fact that I am
> able to obtain an IP address from RCN (my broadband provider).
>
> Moreover, when I insert the accompanying wireless network card for my
> laptop, my the router recognizes its MAC address. (This is verifiable from
> the router's setup page). So while the wireless aspect of the network
> appears to be functioning properly, there is no connectivity. Disabling
> XP's firewall makes no difference. I have cycled the power for both the
> cable modem and router. When I called Netgear, they walked me through a
> series of troubleshooting steps and concluded that my router was defective
> and that I should simply exchange it for another one, which I did. Well,
> the second router does not work either! Since the chances of purchasing two
> defective routers seem remote, I am now thinking that this is not a router
> problem, but rather an issue with a setting on my computer. I have an HP
> Pavilion 775y, which comes loaded with a customized version of Windows XP
> home edition. Perhaps HP's customization of certain features of the OS
> interferes with the normal manner in which the computer would connect to a
> network; I intend to contact them about this.
>
> The troubleshooting that Netgear did seemed really basic because at no time
> did they ask me to open the cmd window other than to ping various IP
> addresses, both local and remote. There must be some more advanced
> troubleshooting I can do from the command window that would allow me to
> diagnose and solve the problem. I am going to email Netgear and ask for
> some Level 3 support, but I am wondering if anyonw knows of anything I might
> be able to try in the meantime I am concerned that even if I swear off
> Netgear products, any router I might purchase will not be able to connect.
> Thanks in advance for your help.

I'm having the same problem. I have Optimum Online cable service.
Originally had an old Linksys router and 4-port hub, which I removed
when installing the netgear WGR614

I can ping the router at 192.168.0.1 with an average of 50% success.

DHCP (Ipconfig/renew) works about 1 time out of ten. The
documentation says that some problems can be caused by certain cable
modems--you have to force the WAN connection to 10mps. However, you
need to open the router's admin page at 192.168.0.1 to do this. When I
try, I usually get the password dialogue, but then the page itself
starts to load, but never finishes.

Thinking that the router may be "over-busy" trying to resolve the
cable modem speed, I tried disconnecting it. That makes no difference
re the DHCP and admin-page opening problems. Please let me know if you
come up with a solution. Thanks.

On 20 Aug 2003 20:10:08 -0700, (E-Mail Removed) (Chris Muller)
wrote:

>Interestingly, my laptop with netgear wg511 adapter can access the
>wgr614 with no problem--can access internet via Optimum online, and
>can also access the router's admin web page at 192.168.0.1. (XP Home
>on the laptop). Still having the same trouble with my wire-connected
>desktop (XP pro)--can't access the admin web page, and 50/50 hit/miss
>on pinging it.
>
>Any ideas?
>
>Chris

Did you build that wire?
If so, did you follow either of the standards?

I have no such software as described below. As for the ISP, RCN does not
support routers and they did not state anything to this effect.

>
> If you are running a web proxy blocking pop-ups and scripts (eg:
AdSubtract,
> Zone Alarm or its rebranded derivatives, etc) on the system you're trying
to
> use to reach your router (or modem, for that matter) disable that
application,
> or direct your browser to bypass the proxy temporarily.
>
> As for switching out one router for a new one, many (most? all?) broadband
> isps require you to register the MAC address [of the new router] before
you
> can use it...
>
> /daytripper

daytripper <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>. ..
> On 20 Aug 2003 20:10:08 -0700, (E-Mail Removed) (Chris Muller)
> wrote:
>
> >Interestingly, my laptop with netgear wg511 adapter can access the
> >wgr614 with no problem--can access internet via Optimum online, and
> >can also access the router's admin web page at 192.168.0.1. (XP Home
> >on the laptop). Still having the same trouble with my wire-connected
> >desktop (XP pro)--can't access the admin web page, and 50/50 hit/miss
> >on pinging it.
> >
> >Any ideas?
> >
> >Chris
>
> Did you build that wire?
> If so, did you follow either of the standards?

wiring all standard/prurchased items. used to work fine with my old
router and hub, which I removed when I put in the WGR614