Netgear WGR614 and Comcast

I replaced my older "b" wireless Netgear router with a new WGR614 when
it began to become very slow when connected wirelessly. After numerous
hours attempting to get the new router working I need help! I have
followed the Netgear directions and suggestions from different posts
here without luck. I have a Comcast cable/phone modem that the router
connects to. I know about resetting the Comcast modem etc. I am able to
ping the router when it is not connected to Comcast fine. It definitely
is a problem with the connection from the WGR614 and the Comcast. The PC
works fine when connected directly to Comcast. The older Netgear was up
and running in 10 minutes on installation so I don't know what could be
wrong unless the WGR614 is DOA. Any suggestions? Should I use a static
IP?


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View this thread: http://www.wirelessforums.org/showthread.php?t=29580
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On Fri, 28 Sep 2007 00:15:23 -0400, Patriot5
<(E-Mail Removed)> wrote:

>I replaced my older "b" wireless Netgear router with a new WGR614 when
>it began to become very slow when connected wirelessly. After numerous
>hours attempting to get the new router working I need help!

>I have
>followed the Netgear directions and suggestions from different posts
>here without luck.

Which suggestions did you try and which ones did not work. I really
don't like repeating the suggestions over and over.

>I have a Comcast cable/phone modem that the router
>connects to.

Does it have a manufacturer and model number?

>I know about resetting the Comcast modem etc. I am able to
>ping the router when it is not connected to Comcast fine. It definitely
>is a problem with the connection from the WGR614 and the Comcast. The PC
>works fine when connected directly to Comcast. The older Netgear was up
>and running in 10 minutes on installation so I don't know what could be
>wrong unless the WGR614 is DOA. Any suggestions? Should I use a static
>IP?

I've had problems with some of the 6 different hardware versions of
the WGR614 (check your serial number tag). In most cases, the
solution was to update the router firmware. Start here:
<http://kbserver.netgear.com/products/wgr614.asp>
and make absolutely sure you install the firmware that matches your
unspecified hardware version.

You didn't mention what happened when you plugged your unspecified
model PC directly into the router via a CAT5 cable (i.e. no wireless).
Did it work? Did it work fast?

It's also possible there's something odd about your wireless client.
Ping isn't really good enough for testing.

If your unspecified model Comcast cable modem happens to be the VoIP
Arris version, it has a few nasty habits, one of which is to save the
MAC address of the connecting device even though you stomped on the
reset button. If you have an Arris cable modem, remove the bottom
cover, unplug the battery for about 15 seconds, replace battery,
replace cover, wait until it reboots, and try again.

It's also possible that you have a bad CAT5 cable between the Netgear
and the cable modem. The cables supplied by Comcast appeared to me a
bit marginal, but I've had no failures. Still, it would useful to
replace the cable.

--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831-336-2558 (E-Mail Removed)
# http://802.11junk.com (E-Mail Removed)
# http://www.LearnByDestroying.com AE6KS

Patriot5 <(E-Mail Removed)> wrote:
> I replaced my older "b" wireless Netgear router with a new WGR614 when

Same thing I did at one point. I now have a Netgear WGR614v4.

> connects to. I know about resetting the Comcast modem etc. I am able to

I think not. The suggestion that you can switch to a PC directly plugged
in does not sound consistent with the method for switching between a
working router and a working PC.

> ping the router when it is not connected to Comcast fine. It definitely

And then when you connect it to Comcast it doesn't respond to ping?
If you start a ping -t router and have that returning replies, and connect
the cable, the replies stop?

> is a problem with the connection from the WGR614 and the Comcast. The PC
> works fine when connected directly to Comcast.

How do you make the switch from non-working router to working PC and back?

> The older Netgear was up and running in 10 minutes on installation so I

How did you do that installation? did you clone a MAC address?

> don't know what could be wrong unless the WGR614 is DOA.

That could be. It may be locking up while trying to get a WAN IP Address
that it isn't getting. I recall that from some routers long ago. It was a
firmware issue. That was too long ago to apply to a new WGR614, but you
should probably update firmware anyway. That would then let you ping the
router, but you it won't fix the ability of the router to get to the
internet.

> Should I use a static IP?

No.


--
Clarence A Dold - Hidden Valley Lake, CA, USA GPS: 38.8,-122.5

Well, after trying many of the suggestions posted here I decided I
probably had a DOA router and bought another of the same model and
version (v7). I was able to get my laptop working wirelessly with the
new router, but now I can not get the Dell Dimension PC to work with the
Netgear router. The PC works fine when directly connected to the Comcast
Arris cable modem via Ethernet Cat5 and the Netgear totally out of the
equation.
I spoke with India (I mean Netgear, boy is that annoying) for 2+ hours
and he had me disconnect the Netgear and plug in directly to the Comcast
from the Dell and then move the CAT5 back to the Netgear and then plug
the Netgear back into the Comcast. For some reason this worked. I was
able to have both the laptop running wirelessly and the PC connected to
the LAN port on the Netgear......for only about 10 minutes max at a
time!! Any ideas on how to fix this issue? Atleast I have the wireless
running which works best for our family, but I really would like full
functionality. Netgear/India told me to call Comcast as it is their
problem, but I don't see how that could be since the wireless connection
comes from Comcast to the Netgear. Any help would be appreciated once
again.


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View this thread: http://www.wirelessforums.org/showthread.php?t=29602
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Patriot5 <(E-Mail Removed)> wrote:
> and he had me disconnect the Netgear and plug in directly to the Comcast
> from the Dell and then move the CAT5 back to the Netgear and then plug
> the Netgear back into the Comcast. For some reason this worked. I was

What IP addresses do you have on the laptop and the PC when they are
working?

It sounds like the router is not a router, but a switch. Where is the
cable from the modem to the router plugged in to the router?

What settings have you made in the router?

--
Clarence A Dold - Hidden Valley Lake, CA, USA GPS: 38.8,-122.5