Netgear WG511T Connectivity Issues with WGT624

I am running Windows XP Pro SP1a with three accounts. One of them is
an Administrator account and the other two are Power Users. The issue
I'm having is specifically with using WPA encryption though a similiar
issue is also occuring with WEP.

Using the Netgear Configuration Utility under the Administrator
account, it works fine. If I then go and log into one of the other
accounts, I can not select that profile even though it is saved. I
can not save a new entry as well on these other accounts, so I either
have to configure it everytime I want to use it on them and Apply, or
try using the Wireless Zero Configuration Utility.

Using the Wireless Zero Configuration Utility, works until I reboot
with WPA. I have the Microsoft HotFix: Q815485 applied, so WPA-PSK
with TKIP is an option. Again this works until I reboot, then when I
login I see the Netgear Utility blinking green/red. It will lock into
a connection for a few seconds and then scan other channels again. I
have tried using 128Bit WEP encryption on the router as well and the
Wireless Zero Configuration Utility, and the issue is slightly
different. It takes a while for the connection to be establish, then
it reports it can no get an IP address from the router.

What is the best way to get around this? Is there a user group
besides Administrators in Windows XP I can add these two other users
to so they can access the profile created by the Administrator in the
Netgear Utility?

Currently, I am just using a Wireless MAC filter to only allow those
wireless devices that I know of to connect to the router, but I would
prefer to have atleast some sort of encryption on. Any help would be
most appreciated.

-Rob

Did you take a look at the NETGEAR support at
http://kbserver.netgear.com/support_...asp?dnldID=681 ?

"NanoWizard" <(E-Mail Removed)> skrev i en meddelelse
news:(E-Mail Removed) om...
> I am running Windows XP Pro SP1a with three accounts. One of them is
> an Administrator account and the other two are Power Users. The issue
> I'm having is specifically with using WPA encryption though a similiar
> issue is also occuring with WEP.
>
> Using the Netgear Configuration Utility under the Administrator
> account, it works fine. If I then go and log into one of the other
> accounts, I can not select that profile even though it is saved. I
> can not save a new entry as well on these other accounts, so I either
> have to configure it everytime I want to use it on them and Apply, or
> try using the Wireless Zero Configuration Utility.
>
> Using the Wireless Zero Configuration Utility, works until I reboot
> with WPA. I have the Microsoft HotFix: Q815485 applied, so WPA-PSK
> with TKIP is an option. Again this works until I reboot, then when I
> login I see the Netgear Utility blinking green/red. It will lock into
> a connection for a few seconds and then scan other channels again. I
> have tried using 128Bit WEP encryption on the router as well and the
> Wireless Zero Configuration Utility, and the issue is slightly
> different. It takes a while for the connection to be establish, then
> it reports it can no get an IP address from the router.
>
> What is the best way to get around this? Is there a user group
> besides Administrators in Windows XP I can add these two other users
> to so they can access the profile created by the Administrator in the
> Netgear Utility?
>
> Currently, I am just using a Wireless MAC filter to only allow those
> wireless devices that I know of to connect to the router, but I would
> prefer to have atleast some sort of encryption on. Any help would be
> most appreciated.
>
> -Rob

On 7 Jul 2004 07:34:09 -0700, (E-Mail Removed) (NanoWizard) wrote:

>{snip}
>
>Using the Netgear Configuration Utility under the Administrator
>account, it works fine. If I then go and log into one of the other
>accounts, I can not select that profile even though it is saved. I
>can not save a new entry as well on these other accounts, so I either
>have to configure it everytime I want to use it on them and Apply, or
>try using the Wireless Zero Configuration Utility.
>
>{snip}
>
>What is the best way to get around this? Is there a user group
>besides Administrators in Windows XP I can add these two other users
>to so they can access the profile created by the Administrator in the
>Netgear Utility?
>
>{snip}

You have not stated whether you are using a laptop or desktop.

Assuming you are using the WG511T (in a laptop) then support for
non-admin accounts in XP has been added in the latest firmware/driver
updates - see the link kindly posted by K Anderson. If you are
running anything prior to this (v3.6.0 - 15 Apr 04) there is no
support for non-admin accounts in the Netgear GUI. I suggest you
update to the latest firmware.

If you are using a desktop, presumably with the WG311T, the situation
is exactly the same so try downloading v3.3.0 (18 Jun 04).

The non "T" variants of these devices (i.e. WG511, WG311) still offer
no support for non-admin accounts in the Netgear GUI.

Yes, this is on my laptop. I have installed the April. 15, 2004.
Perhaps I didn't completely remove it before though I believe I have.
I have verified using their utility that it is using the 3.6.x version
of the drivers, and yet I can not access the settings saved from the
Administrator account.

http://kbserver.netgear.com/support_...asp?dnldID=681

When they say XP Limited Account, do they mean all accounts that
aren't Administrators?

Thanks for your help,
Rob

On 8 Jul 2004 08:23:39 -0700, (E-Mail Removed) (NanoWizard) wrote:

>Yes, this is on my laptop. I have installed the April. 15, 2004.
>Perhaps I didn't completely remove it before though I believe I have.
>I have verified using their utility that it is using the 3.6.x version
>of the drivers, and yet I can not access the settings saved from the
>Administrator account.
>
>http://kbserver.netgear.com/support_...asp?dnldID=681
>
>When they say XP Limited Account, do they mean all accounts that
>aren't Administrators?

On re-reading the support information, I am guessing that they mean
only the "user" level (or "limited" as XP calls it) account. I say
that because in Win2k they list a complete subset of the non-admin
accounts but in XP only the two options.

It's really not that well thought out. It could be worse, I use the
WG511 and it does not support anything other than an administrator
account. And my WG311 cannot be configured for WPA without using the
XP interface. But now every time I start the computer the Netgear GUI
tries to take over and I have click "no" to having it assume control.
Everything takes twice as long and its a right pain. The whole point
of putting wireless connection into the desktop is so it can be moved
into the attic and free up the bedroom it currently occupies for
things like guests!

If you're using Windows XP, you can do the following to prevent
Netgear from assuming control. Click START, RUN and then type
"msconfig" and hit the ENTER key. THe last tab should be named
STARTUP. Uncheck the box that reference your Netgear info. Click
apply or okay at the bottom. Your change(s) will take effect after
you rebbot your computer.

On Fri, 09 Jul 2004 09:00:50 +0100, Simon Pleasants
<(E-Mail Removed)> wrote:

> But now every time I start the computer the Netgear GUI
>tries to take over and I have click "no" to having it assume control.
>Everything takes twice as long and its a right pain.

I completely removed the Netgear WG511T software and upgraded it again
to the latest version. I also removed the Microsoft update: Q815485
for WPA encryption. I added all the other users on the laptop to be
in the Users group. Still they can not access the Netgear Utility
profile options saved under the Administrator account. Still waiting
to hear back from Netgear on what they consider the XP Limited Account
to be.

On 11 Jul 2004 09:06:28 -0700, (E-Mail Removed) (NanoWizard)
wrote:

>I completely removed the Netgear WG511T software and upgraded it again
>to the latest version. I also removed the Microsoft update: Q815485
>for WPA encryption. I added all the other users on the laptop to be
>in the Users group. Still they can not access the Netgear Utility
>profile options saved under the Administrator account. Still waiting
>to hear back from Netgear on what they consider the XP Limited Account
>to be.

I must admit I am starting to find this whole thing rather
frustrating. The WG311T and the WG311(v1) both appear to support
WPA-PSK in the Netgear GUI whereas the WG311(v2) does not support it.

Further, according to the support website anyway, they both appear to
support "limited" accounts, whereas the WG311(v2) does not.

Netgear have already released yet another update for the WG511,
although I have yet to see any significant difference. I was having
severe problems getting logged onto my own network, although seemingly
it was not the router at all but the WG511 getting into a spaz over
the WPA key.

I suspect, from what you say, that support for the "limited account"
in XP means precisely that - limited accounts and nothing else. If
you look at the list of support for Win2k you'll see that backup
operators and power users etc are listed separately and you own
experience seems to suggest it means exactly it what it says and
nothing more.

I'd be interested to know what Netgear's response is.

Just spoke to Netgear - I too have been battling with understanding why
profiles saved as admin are not available to non admin users (given
that non admin users can not create profiles for themselves either).

In my case I am using w2k rather than xp but the problem is the same.
What makes it worse for me is that zero config is not an option. This
was a first time wireless install using the new version 3.6 software
which as u see from the release notes supports different account types
in both w2k and xp.

I spoke to somebody on support (outsourced - India I think). After
working through her extensive troubleshooting flowchart ;-) she could
only suggest the software will only work with xp.......silly! but after
a similar coversation with the supervisor I gave in and dropped the
phone. To see others with the same problem with xp gives me new
hope........I will try the support line again!

Please let me know if there are any further developments/workarounds I
will do the same.

rgds


--
vo1ce
brought to you by http://www.wifi-forum.com/

Limited Accounts isn't too descriptive by Netgear. I would figure it
would be either a Power User or just a member of the User's group.
However, it doesn't seem to be the case. Certainly is frustrating not
being able to use their utility on any other account than the
Administrator or a user in the Administrators group.