Netgear offers Zero reseller support

I've been trying for over six months to RMA a batch of 10 Pre-N
Netgear DG834N wireless routers. These came for a large UK supplier
who offer a limited RMA service, and as these were first deployed,
then brought back to base for testing, this warranty had expired.

This batch cannot maintain DSL synch despite firmware upgrades, so I'm
assuming it was just a dud production run.

>From this point on it all becomes a bit of a pathetic joke. First
Netgear tech support ask me to register each router to get an RMA
number. I point out that I'm the reseller not the end user, and then
get placed in some sort of Faustian limbo where I'm assured that the
matter is being escalated until a week later the support ticket
expires. Again and again and again.

Are there any other resellers out there who can help me with details
for corporate RMA procedures, or shall I just continue to slate
Netgear for useless support until the routers that cost me over £100
each are given away free with cereal packets.

Even better - perhaps somebody from Netgear might read this and decide
that they actually want us to continue to sell their products.

Peter Strong
Managing Director
Computer Angels Limited

All you have to is wait for the 29th firmware revision and all will be
well...., hey somebody has to do the beta testing.
Meanwhile you can phone Ahmed in Bangalore and he will read you the
installation manual just in case you can't...
Anyone who has paid attention for the last few years should know to avoid
Netgear !
Regards,
Martin

"Martin²" <(E-Mail Removed)> hath wroth:

>All you have to is wait for the 29th firmware revision and all will be
>well...., hey somebody has to do the beta testing.

I wrote this in about 1995.


I am tech support, and I know it all.
I anxiously wait for your latest call.
You've only to play, the game of voice mail,
I'll be there shortly, I'm working my tail.
Now tell me your problem, and what did you do?
That cannot have happened. I haven't a clue.
I may have the answer, though it's slightly late,
Just buy the next version, release, or update.
Next, tell me your problem, no matter how small,
I am tech support, and I know it all...

--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558