Netgear DG834G - internet connection problems

I'm on Virgin.net broadband and I've just installed this wireless router and
am finding that I'm intermittently unable to connect to the internet. The
connection speed to the router seems fine, but when I start IE or Opera it's
just not sending or receiving any data. This happens often when I've left
the computer on standby for a while, come back and try to connect to the
internet. Only restarting the computer seems to solve it.

Any ideas?

Maxwell Hammer wrote:
> I'm on Virgin.net broadband and I've just installed this wireless
> router and am finding that I'm intermittently unable to connect to
> the internet. The connection speed to the router seems fine, but when
> I start IE or Opera it's just not sending or receiving any data. This
> happens often when I've left the computer on standby for a while,
> come back and try to connect to the internet. Only restarting the
> computer seems to solve it.
> Any ideas?

Have you tried going into power management and disabling standby mode?

Thanks, but "Power Save Mode" is set to "Disabled". Any other ideas?

Bruce

"Peter Pan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Maxwell Hammer wrote:
>> I'm on Virgin.net broadband and I've just installed this wireless
>> router and am finding that I'm intermittently unable to connect to
>> the internet. The connection speed to the router seems fine, but when
>> I start IE or Opera it's just not sending or receiving any data. This
>> happens often when I've left the computer on standby for a while,
>> come back and try to connect to the internet. Only restarting the
>> computer seems to solve it.
>> Any ideas?
>
> Have you tried going into power management and disabling standby mode?
>

What's forcing it into standby then? (you had said "This happens often when
I've left the computer on standby for a while, come back and try to connect
to the internet." Usually that's a system standby or hard disk shutdown when
not used for a while... That standby/shutdown/power save will usually do
exactly what you said (lose connecticity and usually have to reboot or power
off/on the wap/router, the router thinks there is no pc connected when it
drops into power save).. Usually some manufacturers (toshiba is one for
sure) have a seperate power management utility, fraid I don't recall offhand
on a dell (not at work so I can't look it up, but if power management mode
is disabled they must do a save/standby thing somewhere, or your system
wouldn't go into standby).



Maxwell Hammer wrote:
> Thanks, but "Power Save Mode" is set to "Disabled". Any other ideas?
>
> Bruce
>
> "Peter Pan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Maxwell Hammer wrote:
>>> I'm on Virgin.net broadband and I've just installed this wireless
>>> router and am finding that I'm intermittently unable to connect to
>>> the internet. The connection speed to the router seems fine, but
>>> when I start IE or Opera it's just not sending or receiving any
>>> data. This happens often when I've left the computer on standby for
>>> a while, come back and try to connect to the internet. Only
>>> restarting the computer seems to solve it.
>>> Any ideas?
>>
>> Have you tried going into power management and disabling standby
>> mode?

"Maxwell Hammer" <(E-Mail Removed)> wrote in message
news:8EeLd.923$(E-Mail Removed)...
> I'm on Virgin.net broadband and I've just installed this wireless router
> and
> am finding that I'm intermittently unable to connect to the internet. The
> connection speed to the router seems fine, but when I start IE or Opera
> it's
> just not sending or receiving any data. This happens often when I've left
> the computer on standby for a while, come back and try to connect to the
> internet. Only restarting the computer seems to solve it.
>
> Any ideas?
>
>
>

From the Netgear support
If a wireless connection drops every three to five minutes with Windows XP
Service Pack 1 (SP1), it may be incorrect authentication security settings.
To avoid this problem, disable 802.1x authentication.

To disable 802.1x Authentication in Windows XP

1) Click Start, point to Connect To, Click Show all connections, and then
double-click your wireless network.
2) On the General tab, click Properties.
3) Click the Wireless Networks tab.
4) Under Preferred Networks, click your home network and then click
Properties.
5) Click the Authentication tab, and then clear the Enable IEEE 802.1x
authentication for this network check box. (If you cannot click this check
box, then you are not using 802.1x authentication or wireless security.)

I can't have explained myself very well. Sorry...

My system isn't going into standby automatically. I'm manually putting it
into standby instead of shutting down the computer. I do this when I know
that I will want to be using the computer in, say, 30 mins. I was merely
pointing out that when I put it into standby and then bring it back out of
standby, I often cannot connect to the internet. The wireless network is
detected (icon in the system tray) but when I start IE no data is being sent
or received and it cannot connect to the internet.

I'm a complete newbie when it comes to networking. I thought that maybe my
ISP was re-assigning me an IP address every so often (does that make sense?)
and that somehow my router was not updating. I'm groping in the dark here
and realise I may be talking nonsense.




"Peter Pan" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> What's forcing it into standby then? (you had said "This happens often
> when I've left the computer on standby for a while, come back and try to
> connect to the internet." Usually that's a system standby or hard disk
> shutdown when not used for a while... That standby/shutdown/power save
> will usually do exactly what you said (lose connecticity and usually have
> to reboot or power off/on the wap/router, the router thinks there is no pc
> connected when it drops into power save).. Usually some manufacturers
> (toshiba is one for sure) have a seperate power management utility, fraid
> I don't recall offhand on a dell (not at work so I can't look it up, but
> if power management mode is disabled they must do a save/standby thing
> somewhere, or your system wouldn't go into standby).
>
>
>
> Maxwell Hammer wrote:
>> Thanks, but "Power Save Mode" is set to "Disabled". Any other ideas?
>>
>> Bruce
>>
>> "Peter Pan" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Maxwell Hammer wrote:
>>>> I'm on Virgin.net broadband and I've just installed this wireless
>>>> router and am finding that I'm intermittently unable to connect to
>>>> the internet. The connection speed to the router seems fine, but
>>>> when I start IE or Opera it's just not sending or receiving any
>>>> data. This happens often when I've left the computer on standby for
>>>> a while, come back and try to connect to the internet. Only
>>>> restarting the computer seems to solve it.
>>>> Any ideas?
>>>
>>> Have you tried going into power management and disabling standby
>>> mode?
>
>

"Merlin" <(E-Mail Removed)> wrote in message
news:ctmhih$499$(E-Mail Removed)...
>
> "Maxwell Hammer" <(E-Mail Removed)> wrote in message
> news:8EeLd.923$(E-Mail Removed)...
>> I'm on Virgin.net broadband and I've just installed this wireless router
>> and
>> am finding that I'm intermittently unable to connect to the internet. The
>> connection speed to the router seems fine, but when I start IE or Opera
>> it's
>> just not sending or receiving any data. This happens often when I've left
>> the computer on standby for a while, come back and try to connect to the
>> internet. Only restarting the computer seems to solve it.
>>
>> Any ideas?
>>
>>
>>
>
> From the Netgear support
> If a wireless connection drops every three to five minutes with Windows XP
> Service Pack 1 (SP1), it may be incorrect authentication security
> settings. To avoid this problem, disable 802.1x authentication.
>
> To disable 802.1x Authentication in Windows XP
>
> 1) Click Start, point to Connect To, Click Show all connections, and then
> double-click your wireless network.
> 2) On the General tab, click Properties.
> 3) Click the Wireless Networks tab.
> 4) Under Preferred Networks, click your home network and then click
> Properties.
> 5) Click the Authentication tab, and then clear the Enable IEEE 802.1x
> authentication for this network check box. (If you cannot click this check
> box, then you are not using 802.1x authentication or wireless security.)
>
>
>
Everything is greyed out in the Authentication tab (but the Enable 802.1x
authentication box is unchecked). What does that effectively mean? I'm a
complete newbie to wireless networks so please excuse my ignorance.

Please note: I have XP SP2 and the wireless connection doesn't appear to be
dropping, and certainly not every few mins. What is happening is that, on
occasions, the browser will not connect to the internet. The icon in the
system tray indicates that the wireless network is detected, but no data is
moving to and fro.

Thanks,

Bruce

Oh.. that's easy then... then don't manually go into standby...


Maxwell Hammer wrote:
> I can't have explained myself very well. Sorry...
>
> My system isn't going into standby automatically. I'm manually
> putting it into standby instead of shutting down the computer. I do
> this when I know that I will want to be using the computer in, say,
> 30 mins. I was merely pointing out that when I put it into standby
> and then bring it back out of standby, I often cannot connect to the
> internet. The wireless network is detected (icon in the system tray)
> but when I start IE no data is being sent or received and it cannot
> connect to the internet.
> I'm a complete newbie when it comes to networking. I thought that
> maybe my ISP was re-assigning me an IP address every so often (does
> that make sense?) and that somehow my router was not updating. I'm
> groping in the dark here and realise I may be talking nonsense.
>
>
>
>
> "Peter Pan" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> What's forcing it into standby then? (you had said "This happens
>> often when I've left the computer on standby for a while, come back
>> and try to connect to the internet." Usually that's a system standby
>> or hard disk shutdown when not used for a while... That
>> standby/shutdown/power save will usually do exactly what you said
>> (lose connecticity and usually have to reboot or power off/on the
>> wap/router, the router thinks there is no pc connected when it drops
>> into power save).. Usually some manufacturers (toshiba is one for
>> sure) have a seperate power management utility, fraid I don't recall
>> offhand on a dell (not at work so I can't look it up, but if power
>> management mode is disabled they must do a save/standby thing
>> somewhere, or your system wouldn't go into standby). Maxwell Hammer
>> wrote:
>>> Thanks, but "Power Save Mode" is set to "Disabled". Any other ideas?
>>>
>>> Bruce
>>>
>>> "Peter Pan" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Maxwell Hammer wrote:
>>>>> I'm on Virgin.net broadband and I've just installed this wireless
>>>>> router and am finding that I'm intermittently unable to connect to
>>>>> the internet. The connection speed to the router seems fine, but
>>>>> when I start IE or Opera it's just not sending or receiving any
>>>>> data. This happens often when I've left the computer on standby
>>>>> for a while, come back and try to connect to the internet. Only
>>>>> restarting the computer seems to solve it.
>>>>> Any ideas?
>>>>
>>>> Have you tried going into power management and disabling standby
>>>> mode?

"Maxwell Hammer" <(E-Mail Removed)> wrote in message
news:PyALd.681$(E-Mail Removed)...
> "Merlin" <(E-Mail Removed)> wrote in message
> news:ctmhih$499$(E-Mail Removed)...
>>
>> "Maxwell Hammer" <(E-Mail Removed)> wrote in message
>> news:8EeLd.923$(E-Mail Removed)...
>>> I'm on Virgin.net broadband and I've just installed this wireless router
>>> and
>>> am finding that I'm intermittently unable to connect to the internet.
>>> The
>>> connection speed to the router seems fine, but when I start IE or Opera
>>> it's
>>> just not sending or receiving any data. This happens often when I've
>>> left
>>> the computer on standby for a while, come back and try to connect to the
>>> internet. Only restarting the computer seems to solve it.
>>>
>>> Any ideas?
>>>
>>>
>>>
>>
>> From the Netgear support
>> If a wireless connection drops every three to five minutes with Windows
>> XP Service Pack 1 (SP1), it may be incorrect authentication security
>> settings. To avoid this problem, disable 802.1x authentication.
>>
>> To disable 802.1x Authentication in Windows XP
>>
>> 1) Click Start, point to Connect To, Click Show all connections, and then
>> double-click your wireless network.
>> 2) On the General tab, click Properties.
>> 3) Click the Wireless Networks tab.
>> 4) Under Preferred Networks, click your home network and then click
>> Properties.
>> 5) Click the Authentication tab, and then clear the Enable IEEE 802.1x
>> authentication for this network check box. (If you cannot click this
>> check box, then you are not using 802.1x authentication or wireless
>> security.)
>>
>>
>>
> Everything is greyed out in the Authentication tab (but the Enable 802.1x
> authentication box is unchecked). What does that effectively mean? I'm a
> complete newbie to wireless networks so please excuse my ignorance.
>
> Please note: I have XP SP2 and the wireless connection doesn't appear to
> be dropping, and certainly not every few mins. What is happening is that,
> on occasions, the browser will not connect to the internet. The icon in
> the system tray indicates that the wireless network is detected, but no
> data is moving to and fro.
>
> Thanks,
>
> Bruce
>

What firmware does the DG834G have? Earlier versions (particularly 1.03.00
IIRC) had problems "keeping" the connection up to the ISP - or at least, if
it dropped for some reason it would not auto reconnect.

If you do have older firmware you could up the DG834G to latest (1.05.00)
but make sure you do this connected via a wired connection if possible, not
over the wireless.

Andy

Sorry for bringing this up again, just hoping someone can enlighten me.

My problem seems to be whenever I leave the computer on (or in standby) for
a long time and come back to it and try to connect to the internet via my
wireless router (Netgear DG834G). It is seeing a network connection but it
is not finding the internet.

I think the problem is in trying to acquire a new IP address. I think I am
right in thinking that my computer needs to do this each time it connects to
Virgin broadband. Anyway, it is only able to do so when I restart the
computer, and sometimes only after a couple of restarts.

Is there any logical reason for this? Could there be, for example, a setting
on my router which throws it into standby if it's on the same IP address for
a long time? Or could it be that Virgin is updating the IP address after a
while, but my router/computer is unaware of this happening?

Cheers.




"Maxwell Hammer" <(E-Mail Removed)> wrote in message
news:8EeLd.923$(E-Mail Removed)...
> I'm on Virgin.net broadband and I've just installed this wireless router
> and
> am finding that I'm intermittently unable to connect to the internet. The
> connection speed to the router seems fine, but when I start IE or Opera
> it's
> just not sending or receiving any data. This happens often when I've left
> the computer on standby for a while, come back and try to connect to the
> internet. Only restarting the computer seems to solve it.
>
> Any ideas?
>
>
>
>