A netcard driver failed the query for OID_GEN_LINK_SPEED How doyou fix?

This is a cross post because my original seemed to be a newsgroup that has
nothing by spam and bizarre, infantile, scatological post responses on it:

I have been having this problem since I got the machine, and the COMPAQ HP
outsourced tech workers from India could never identify the problem. A
friend recently helped me find and run system error events and now that my
system is out of warranty, the tech "help" in India wants me to buy a new
warranty so they can " help" me identify and fix the problem I had when
the system was under warranty! Yeah, right. However, they did say the
problem was software and not hardware, and I did buy an extended 3 year
warranty from Staples for the hardware. I have registry mechanic, but it
doesn't seem to fix this problem. I would greatly appreciate help in fixing
this software problem, if it is indeed a software problem.

Symptoms: wireless connection disconnects, while signal is still strong.
Cursor freezes, requires a hard restart. Happens after a few hours. Intel
Centrino on Presario X1030 with XP SR-2 update.

Thanks in Advance!
Jeff

Event Type: Error
Event Source: PSched
Event Category: None
Event ID: 14103
Date: 7/14/2005
Time: 2:43:29 PM
User: N/A

Description:
QoS [Adapter {08502695-3D36-4C94-BCE0-6AD505141A99}]:
The netcard driver failed the query for OID_GEN_LINK_SPEED.

Explanation
This event record indicates a serious problem.
User Action
Contact your technical support group or the Microsoft Product Support
Services.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Processor
Intel(R) Pentium(R) M processor 1400MHz
Version x86 Family 6 Model 9 Stepping 5
Speed 1395 MHz

Memory (RAM)
Total Capacity 512 MB
256 MB
256 MB

Support Phone Number
aUnited States Remember this choice
208-472-4357



Hard Drive
Total Capacity: 37.25 GB
Sum of Hard Disks ( C: )
Used: 10.69 GB
Free: 26.56 GB


Other Hardware
Modem Agere Systems AC'97 Modem
Video MOBILITY RADEON 9200
Driver: 6.14.10.6436
Audio SoundMAX Integrated Digital Audio
Printer null
~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com



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On Sun, 17 Jul 2005 21:35:34 -0400, Jefferis NoSpamme
<(E-Mail Removed)> wrote:

>Symptoms: wireless connection disconnects, while signal is still strong.
>Cursor freezes, requires a hard restart. Happens after a few hours. Intel
>Centrino on Presario X1030 with XP SR-2 update.

Is this an X1030AP or X1030US?

If I were a suspicious person (which I am), I would ask why it takes
"a few hours" for a software problem to appear. This reeks of
hardware and overheating. I don't think it's software.

>Description:
>QoS [Adapter {08502695-3D36-4C94-BCE0-6AD505141A99}]:
>The netcard driver failed the query for OID_GEN_LINK_SPEED.

OID_Blah are calls to the NDIS driver. This is the interface between
the operating system and the wireless card. The call was successful,
but the card did not respond. Therefore, the most likely culprit is
the wireless card.

My guess(tm) is that you're overheating something. It might be the
wireless card, but I can't tell from here. The first thing to do is
get some canned air and blow out the fan intake and exhaust area from
the usual accumulation of dirt and dust.

Remove the wireless card. That's easy as it's accessible through a
door on the bottom of the unit. Be VERY careful with the two u-FL
antenna connectors. They break easily. What you are looking for is
obvious damage, dirt, and improper seating in the connector. I could
not determine the make and model, but such wireless cards are commonly
available on eBay. Just buy or borrow a spare and see if it fixes the
problem. Also, try running the unit with the cover off the wireless
Mini-PCI slot to temporarily improve its cooling. If that "fixes" the
problem, it's an overheated card. It's probably NOT the card that's
causing the heating, but whatever is directly above the card (i.e.
CPU).

If you're mechanically declined, disassemble the unit. Instructions
are here:
http://h10032.www1.hp.com/ctg/Manual/c00072544.pdf
HP/Compaq laptops are not easy to work with. If you have a digital
camera, take photos as you go along, so you have a chance at
re-assembly. What you are looking for is dirt, dust, and loose screws
holding down the heat sinks attached to the major heat generating
components. There may be as many as 4 fans in some units.

Also, I suggest you download and run Memtest86 ver 3.2:
http://www.memtest86.com
If you don't have a floppish drive, download the bootable cdrom image.
Boot and run the test overnight. If there are any errors of any type
in the CPU, motherboard, and memory, this will usually display
something. It's very possible that the error has nothing to do with
the wireless card and some other hardware issue. If you do get
errors, try the test again with the wireless card removed.


--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 AE6KS 831-336-2558

Thanks for the help Jeff,
This is an X1030US and the problem appeared both when running under native
Windows wireless and the Intel Proset for the wireless internal card. Would
a PCMCIA Card in the slot be able to check the problem? I.e., if the
problem doesn't occur with the PCMCIA Card, then that isolates at least the
internal hardware ?

I am printing out your email for further review and testing. I suspected it
might be a hardware problem. No amount of tech help from india would have
solved it :-(

Jeff

On 7/17/05 10:26 PM, in article (E-Mail Removed),
"Jeff Liebermann" <(E-Mail Removed)> wrote:

>> Symptoms: wireless connection disconnects, while signal is still strong.
>> Cursor freezes, requires a hard restart. Happens after a few hours. Intel
>> Centrino on Presario X1030 with XP SR-2 update.
>
> Is this an X1030AP or X1030US?
>
> If I were a suspicious person (which I am), I would ask why it takes
> "a few hours" for a software problem to appear. This reeks of
> hardware and overheating. I don't think it's software.
>
>> Description:
>> QoS [Adapter {08502695-3D36-4C94-BCE0-6AD505141A99}]:
>> The netcard driver failed the query for OID_GEN_LINK_SPEED.
>
> OID_Blah are calls to the NDIS driver. This is the interface between
> the operating system and the wireless card. The call was successful,
> but the card did not respond. Therefore, the most likely culprit is
> the wireless card.
>
> My guess(tm) is that you're overheating something. It might be the
> wireless card, but I can't tell from here. The first thing to do is
> get some canned air and blow out the fan intake and exhaust area from
> the usual accumulation of dirt and dust.

~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com



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On Sun, 17 Jul 2005 23:42:17 -0400, Jefferis NoSpamme
<(E-Mail Removed)> wrote:

>This is an X1030US and the problem appeared both when running under native
>Windows wireless and the Intel Proset for the wireless internal card.

Well, they both use the same NDIS 5 driver, so changing the
configuration program doesn't really identify the source.

>Would
>a PCMCIA Card in the slot be able to check the problem?

No, it won't identify the culprit, but it might circumvent the
problem. If it really is a hardware issue involving the MiniPCI
wireless card, then replaceing the card *MIGHT* offer a solution. If
you have a different PCMCIA wireless card, I suggest that you:
1. Uninstall the Intel Proset Drivers for your existing card.
2. Physically remove the MiniPCI Intel wireless card.
3. Install the replacement wireless PCMCIA card and drivers.
I would suggest replacement with another MiniPCI wireless card,
instead of a PCMCIA card, but it might be fun to try it, especially if
you have one.

>I.e., if the
>problem doesn't occur with the PCMCIA Card, then that isolates at least the
>internal hardware ?

Well, sorta. If you get good reliable wireless connectivity with a
PCMCIA card, with the internal MiniPCI card removed, then you are
fairly sure it's either the MiniPCI card driver or hardware. Yeah,
methinks it's worth the effort trying.

However, my best guess(tm) is still based on dirt and overheating.
I've seen it all too often. Blow the vents and fans out anyway. Make
sure the cooling system actually works. Look for overheating (extra
hot exhaust air). Removeing the keyboard to expose the fans and
internals isn't too awful.

>I am printing out your email for further review and testing. I suspected it
>might be a hardware problem. No amount of tech help from india would have
>solved it :-(

Don't be so hard on India. Their personnel are restricted to
providing guesses based solely what can be found on the HP web pile.
For most issues, this is probably adequate. No way are they going to
refer you to a mailing list, newsgroup, blog, or web pile, that might
have clues as to the cause of your problem. I've pushed for the
ability for support organizations to do this, but have been blocked by
the pontential compensatory and liability issues. In addition,
support personnel often have little experience with the actual
hardware as it is often necessary to get one's hands dirty in order to
supply intelligent answers and direction.


--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 AE6KS 831-336-2558

Thanks again Jeff,



On 7/18/05 12:50 AM, in article (E-Mail Removed),
"Jeff Liebermann" <(E-Mail Removed)> wrote:

> Don't be so hard on India. Their personnel are restricted to
> providing guesses based solely what can be found on the HP web pile.
> For most issues, this is probably adequate. No way are they going to
> refer you to a mailing list, newsgroup, blog, or web pile, that might
> have clues as to the cause of your problem.

But I was assured it was a "software" problem that could be fixed by tech
support, if I only paid for an extended tech help warranty.
:-(
What I've found is that they really don't know what they are talking about
either in a software situation or a hardware one. Apple tech has always
been great, by contrast.

Jeff


>I've pushed for the
> ability for support organizations to do this, but have been blocked by
> the pontential compensatory and liability issues. In addition,
> support personnel often have little experience with the actual
> hardware as it is often necessary to get one's hands dirty in order to
> supply intelligent answers and direction.

~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com



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On 7/18/05 12:50 AM, in article (E-Mail Removed),
"Jeff Liebermann" <(E-Mail Removed)> wrote:

Hi Jeff,
Does the memtest-86 keep running indefinitely? It has run all night and
Passed 22 without errors, through test #6, but it doesn't say how many tests
in total it will do...

Thanks

Jeff

~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com



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On Mon, 18 Jul 2005 08:26:52 -0400, Jefferis NoSpamme
<(E-Mail Removed)> wrote:

>But I was assured it was a "software" problem that could be fixed by tech
>support, if I only paid for an extended tech help warranty.
>:-(

I wrote this about 15 years ago:

I am tech support, and I know it all.
I anxiously wait for your latest call.
You've only to play, the game of voice mail,
I'll be there shortly, I'm working my tail.
Now tell me your problem, and what did you do?
This cannot have happened. I haven't a clue.
I may have the answer, though it's slightly late,
Just buy the next version, release, or update.
Next, tell me your problem, no matter how small,
I am tech support, and I know it all...

>What I've found is that they really don't know what they are talking about
>either in a software situation or a hardware one. Apple tech has always
>been great, by contrast.

Of course. Apple will only support a 100% pure Apple environment. If
you want to see the same effect, call Apple with a WEP key
compatibility issue on an Airport base station using non-Apple client
radios. As for wonderful service, Apple has had their share of
non-replaceable IPod batteries, overheating power supplies, flakey
connectors, Powebook hinges that break, unobtainable parts, and
overpriced repairs. Of course, all problems can be solved by simply
purchasing Applecare.



--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 AE6KS 831-336-2558

On Mon, 18 Jul 2005 08:38:19 -0400, Jefferis NoSpamme
<(E-Mail Removed)> wrote:

>Does the memtest-86 keep running indefinitely? It has run all night and
>Passed 22 without errors, through test #6, but it doesn't say how many tests
>in total it will do...

Yes. It goes on and on forever until stopped. It's safe to just
punch reset or kill the power. 22 passes is more than sufficient to
demonstrate that there are no memory, CPU, and motherboard issues.
There are some options to do a "complete" test, but I've found this to
be un-necessary. If you have a possible memory error that shows up in
a few hours, running it overnight will usually show something.

That being said, I was dealing with erratic problems on a Toughbook
M34 that was eventually traced to an incompatible SODRAM stick. It
would pass Memtest86 running over a weekend, but would still blue
screen the machine after a few hours. Therefore, it seems that
Memtest86 isn't infallible, but it's the best I can offer.


--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 AE6KS 831-336-2558

Thanks, So the problem may still be dust or the wireless card itself - i.e.,
hardware related? But the CPU is probably clear... That is good isolation.
Got to go to the store and get canned air... As the next step.
Jeff


On 7/18/05 12:23 PM, in article (E-Mail Removed),
"Jeff Liebermann" <(E-Mail Removed)> wrote:

> 22 passes is more than sufficient to
> demonstrate that there are no memory, CPU, and motherboard issues.
> There are some options to do a "complete" test, but I've found this to
> be un-necessary. If you have a possible memory error that shows up in
> a few hours, running it overnight will usually show something.
>
> That being said, I was dealing with erratic problems on a Toughbook
> M34 that was eventually traced to an incompatible SODRAM stick. It
> would pass Memtest86 running over a weekend, but would still blue
> screen the machine after a few hours. Therefore, it seems that
> Memtest86 isn't infallible, but it's the best I can offer.

~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com



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I don't know if this is related, but my wife just turned on the TV in the
next room and I dropped my wireless signal and computer froze [ XP not my
mac]. My Cable modem is same cable as cable TV, although the wall port is in
a different location. My TV interferes with wireless signal, and computer
freezes?
A friend replies:
> Could be some signal leakage or something like that....it does seem IMPROBABLY
> cause-and-effect !
internet connection is over same cable

> Hmmm...well then. Could be a bad filter installed on your cable connection at
the pole.
> but why would loss of wireless signal cause computer freeze?
> WHen I had cable internet years ago, that's the first thing they did:
> pulled-out all of the filters. answer: bad drivers that cannot handle that
condition

so software and not hardware?
> No Jeff, the hardware interfaces CLOSELY with the drivers, so it could be a
> case where the drivers are getting a condition that was never encountered when
> the specs were written and the thing was tested. Sure, it's manifesting itself
as a driver problem, but the wireless interface card could actually be the root
cause.
> You're in "hardware hell" lately.....I've BEEN THERE, DONE THAT. I just keep
> replacing things till the problem goes away.


Any thoughts?

Jeff


On 7/18/05 1:00 PM, in article BF015866.2CD41%(E-Mail Removed),
"Jefferis NoSpamme" <(E-Mail Removed)> wrote:

> Thanks, So the problem may still be dust or the wireless card itself - i.e.,
> hardware related? But the CPU is probably clear... That is good isolation.
> Got to go to the store and get canned air... As the next step.
> Jeff
>
>
> On 7/18/05 12:23 PM, in article (E-Mail Removed),
> "Jeff Liebermann" <(E-Mail Removed)> wrote:
>
>> 22 passes is more than sufficient to
>> demonstrate that there are no memory, CPU, and motherboard issues.
>> There are some options to do a "complete" test, but I've found this to
>> be un-necessary. If you have a possible memory error that shows up in
>> a few hours, running it overnight will usually show something.
>>
>> That being said, I was dealing with erratic problems on a Toughbook
>> M34 that was eventually traced to an incompatible SODRAM stick. It
>> would pass Memtest86 running over a weekend, but would still blue
>> screen the machine after a few hours. Therefore, it seems that
>> Memtest86 isn't infallible, but it's the best I can offer.
>
> ~~~~~~~~~~~~
> Jefferis Peterson, Pres.
> Web Design and Marketing
> http://www.PetersonSales.com
>
>
>
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~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com



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