Need some advice here. Speedtouch modem on Wanadoo

Hi

I installed Wanadoo broadband on a friends PC last September. It took 2
months and a visit by BT before we could even get connected.

In November, the modem began taking ages to SYNCH (get to two solid green
lights). I updated the motherboard chipset drivers (its a via chipset) and
this solved the issue.

However , occasionally , it would still drop its connection and require a
reboot before two solid green lights were available.

Since two weeks ago , we have been unable to get two solid green lights in
the evenings or at weekends. During the day it is fine. I have tried a fresh
windows install with nothing apart from Wanadoo installed. I have tried a
laptop that works fine on wanadoo three doors away and that fails.

My friend has also mentioned that on the rare occasion he is connected , and
he receives a phonecall , his connection drops.

I am at a complete loss as to what to do next. BT and Wanadoo are blaming
each other . BT want to send in an engineer but there will be a cost
involved if it proves to be the PC. I am convinced it is a line issue or
maybe capacity in the area as it appears to go down around 5:30pm and all
weekend.

Any help greatly appreciated.

John

john wrote:
> Hi
>
> I installed Wanadoo broadband on a friends PC last September. It took
> 2 months and a visit by BT before we could even get connected.
>
> In November, the modem began taking ages to SYNCH (get to two solid
> green lights). I updated the motherboard chipset drivers (its a via
> chipset) and this solved the issue.
>
> However , occasionally , it would still drop its connection and
> require a reboot before two solid green lights were available.
>
> Since two weeks ago , we have been unable to get two solid green
> lights in the evenings or at weekends. During the day it is fine. I
> have tried a fresh windows install with nothing apart from Wanadoo
> installed. I have tried a laptop that works fine on wanadoo three
> doors away and that fails.
> My friend has also mentioned that on the rare occasion he is
> connected , and he receives a phonecall , his connection drops.
>
> I am at a complete loss as to what to do next. BT and Wanadoo are
> blaming each other . BT want to send in an engineer but there will be
> a cost involved if it proves to be the PC. I am convinced it is a
> line issue or maybe capacity in the area as it appears to go down
> around 5:30pm and all weekend.
>
> Any help greatly appreciated.

More likely to be an internal wiring issue (if there are any telephone
extensions) causing SNR issues, especially with the evening drop out.

"kraftee" <kraftee@spamoff& die.com> wrote in message
news:42133ef4$0$22907$(E-Mail Removed)...
> john wrote:
>> Hi
>>
>> I installed Wanadoo broadband on a friends PC last September. It took
>> 2 months and a visit by BT before we could even get connected.
>>
>> In November, the modem began taking ages to SYNCH (get to two solid
>> green lights). I updated the motherboard chipset drivers (its a via
>> chipset) and this solved the issue.
>>
>> However , occasionally , it would still drop its connection and
>> require a reboot before two solid green lights were available.
>>
>> Since two weeks ago , we have been unable to get two solid green
>> lights in the evenings or at weekends. During the day it is fine. I
>> have tried a fresh windows install with nothing apart from Wanadoo
>> installed. I have tried a laptop that works fine on wanadoo three
>> doors away and that fails.
>> My friend has also mentioned that on the rare occasion he is
>> connected , and he receives a phonecall , his connection drops.
>>
>> I am at a complete loss as to what to do next. BT and Wanadoo are
>> blaming each other . BT want to send in an engineer but there will be
>> a cost involved if it proves to be the PC. I am convinced it is a
>> line issue or maybe capacity in the area as it appears to go down
>> around 5:30pm and all weekend.
>>
>> Any help greatly appreciated.
>
> More likely to be an internal wiring issue (if there are any telephone
> extensions) causing SNR issues, especially with the evening drop out.
>

The phone wiring into the house was checked by BT and they also "shutted"
the line to the back of the house where the study is. All extensions have
filters.