namesco appalling service

1 1 ms <1 ms <1 ms 192.168.0.1
2 139 ms 162 ms 155 ms namescohg0.ilford.broadband.bt.net [217.47.151.65]
3 135 ms 129 ms 100 ms thn1-gi0-3-3.namesco.net [195.7.254.2]
4 152 ms 136 ms 133 ms ndo-gw1.cust.ptn.plus.net [212.159.2.9]
5 174 ms 170 ms 169 ms ge-4-1.metro2-londencyh00.London1.Level3.net [212.113.11.41]
6 177 ms 164 ms 158 ms so-1-2-0.gar2.London1.Level3.net [212.113.0.118]
7 122 ms 132 ms 133 ms ae-0-54.bbr2.London1.Level3.net [4.68.116.98]
8 204 ms 244 ms 232 ms ae-0-0.bbr2.Atlanta1.Level3.net [64.159.1.46]
9 219 ms 238 ms 251 ms ge-5-0-0-54.gar2.Atlanta1.Level3.net [4.68.103.103]
10 249 ms 254 ms 220 ms pop2-atm-P0-2.atdn.net [66.185.138.33]


500ms pings in WoW, fps gaming impossible.


20K/sec on 8mbit


Tech support give you the mushroom treatment (keep you in the dark and feed you shit)

£15 charge for MAC code.


You have been warned!

On the money mate. Absolutely shocking service.

Here

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=ndo

And here

http://www.ndousers.com/viewtopic.php?id=2302

http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0

made me laugh. their actual response to a customers 1.5 second latency traceroute -

These are not genuine response times. Please post the correct figures

Kind Regards,

Andrew Ward
Support Team
Namesco Limited


LOL even THEY are in the dark. God help them, really.





"Dan" <(E-Mail Removed)> wrote in message news:45c62fe4$0$8757$(E-Mail Removed)...
> On the money mate. Absolutely shocking service.
>
> Here
>
> http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=ndo
>
> And here
>
> http://www.ndousers.com/viewtopic.php?id=2302
>
>
>

The very same bloke replied to one of my support enquiries.

"We can see no evidence of slow speed issues. Please can you run some of
the following speed tests on your circuit"

This is after sending them about a zillioin tracerts and speedtests over a
course of several weeks. They keep saying they need the official BT
speedtest but it never works! And charging me £17 for a MAC code. I wanna
cry.

I should be receiving my MAC in the next few days. Good riddance!

Dan