my pipex letter

Am I missing some detail or are pipex ripping me off ? Anyway I cant
seem to get through to sent them a snail mail letter ( the best way to
talk to an ISP these days ?)

Dear Sir,



I have been unable to get through to your customer support via the
telephone within a reasonably time recently and have had no success
contacting you via the online web form either. Basically I would like
to know why it is that I am being charged 27.99 per month for a 2Gb
line when on your web page you advertise a maximum speed connection for
24.99 ( AKA Pipexmax Broadband only ). Please can you confirm that I
should be paying the lower advertised rate and if/when my line will be
upgraded to the full 4Mb as indicated by the BT line checker site. I
look forward to your reply and remaining a loyal Pipex customer in the
future since I have on the whole been satisfied with the service up
until recent times.

its 2mb line and it could be your wiring holding u back, post your line
stats from your router!
<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
>
> Am I missing some detail or are pipex ripping me off ? Anyway I cant
> seem to get through to sent them a snail mail letter ( the best way to
> talk to an ISP these days ?)
>
> Dear Sir,
>
>
>
> I have been unable to get through to your customer support via the
> telephone within a reasonably time recently and have had no success
> contacting you via the online web form either. Basically I would like
> to know why it is that I am being charged 27.99 per month for a 2Gb
> line when on your web page you advertise a maximum speed connection for
> 24.99 ( AKA Pipexmax Broadband only ). Please can you confirm that I
> should be paying the lower advertised rate and if/when my line will be
> upgraded to the full 4Mb as indicated by the BT line checker site. I
> look forward to your reply and remaining a loyal Pipex customer in the
> future since I have on the whole been satisfied with the service up
> until recent times.
>

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
>
> Am I missing some detail or are pipex ripping me off ? Anyway I cant
> seem to get through to sent them a snail mail letter ( the best way to
> talk to an ISP these days ?)
>

Why are you posting a copy of part of a letter on a newsgroup? Do you think
the ISP is suddenly going to take notice and do everything you say?
Do you do this with every letter you send off to companies?

> Am I missing some detail or are pipex ripping me off ? Anyway I cant
> seem to get through to sent them a snail mail letter ( the best way to
> talk to an ISP these days ?)

You can probably get the reduced price, but will need to sign a new 12
month contract. I'm currently with Pipex myself and getting pissed off
with their lack of upgrade options for long-standing customers.

Jim wrote:
> <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
> >
> > Am I missing some detail or are pipex ripping me off ? Anyway I cant
> > seem to get through to sent them a snail mail letter ( the best way to
> > talk to an ISP these days ?)
> >
>
> Why are you posting a copy of part of a letter on a newsgroup?

I want to know if I am alone in feeling that pipex dont give a flying
fuck about there existing customers ( I have been with them for many
years thank very much )

>Do you think the ISP is suddenly going to take notice and do everything you say?

no, I think pipex has more to worry about than what I post on usenet,

> Do you do this with every letter you send off to companies?

no actually . but I dont write many letters

Colin Wilson wrote:
> > Am I missing some detail or are pipex ripping me off ? Anyway I cant
> > seem to get through to sent them a snail mail letter ( the best way to
> > talk to an ISP these days ?)
>
> You can probably get the reduced price, but will need to sign a new 12
> month contract. I'm currently with Pipex myself and getting pissed off
> with their lack of upgrade options for long-standing customers.

it's a bit of a mine field in the ISP market I guess and Pipex are
capitalising on this. I quite like the service but it really annoys me
that they don't seem to have any sense of fair play to their loyal
customers, I don't want a new contract since if sky get things right I
may well switch to them when they come to my area with the free
service. nothng to loose, can go back to pipex with a faster line if
sky let me down I 'spose ?

Carl Boys wrote:
> its 2mb line and it could be your wiring holding u back, post your line
> stats from your router!
> <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
> >
> > Am I missing some detail or are pipex ripping me off ? Anyway I cant
> > seem to get through to sent them a snail mail letter ( the best way to
> > talk to an ISP these days ?)
> >
> > Dear Sir,
> >
> >
> >
> > I have been unable to get through to your customer support via the
> > telephone within a reasonably time recently and have had no success
> > contacting you via the online web form either. Basically I would like
> > to know why it is that I am being charged 27.99 per month for a 2Gb
> > line when on your web page you advertise a maximum speed connection for
> > 24.99 ( AKA Pipexmax Broadband only ). Please can you confirm that I
> > should be paying the lower advertised rate and if/when my line will be
> > upgraded to the full 4Mb as indicated by the BT line checker site. I
> > look forward to your reply and remaining a loyal Pipex customer in the
> > future since I have on the whole been satisfied with the service up
> > until recent times.
> >

this what you mean ?

ADSL Link Downstream Upstream
Connection Speed 2272 kbps 288 kbps
Line Attenuation 49 db 15.5 db
Noise Margin 13 db 25 db

(E-Mail Removed) wrote:

> I want to know if I am alone in feeling that pipex dont give a flying
> fuck about there existing customers ( I have been with them for many
> years thank very much )
>

You are not alone. Pipex customer support is virtually not existent at
the moment. It took me 3 weeks to eventually get through and have my
service upgraded. Apparently, they have to pay a small re-grade fee to
BT and they'd rather not do this, so they wait for you to ask. Also,
they insist on a12 month contract, starting from upgrade date. I'm not
sure what the implications of getting out early would be. I just don't
have the time to phone and find out.

On 19 Oct 2006, Silk <(E-Mail Removed)> wrote:

>It took me 3 weeks to eventually get through and have my service upgraded.
>Apparently, they have to pay a small re-grade fee to BT and they'd rather
>not do this, so they wait for you to ask. Also, they insist on a 12 month
>contract, starting from upgrade date.

Well, (1) BT internet users also had a new 12 month contract (just to put
both ISPs on a level playing field) and (2) even Zen required users to ask
(though in that case, one would be opting to lose the "unlimited" nature of
the traffic download-wise, so perhaps it was understandable). But as to a
'fee' being payable, I am sure it was shown on ADSLguide that a switch from
IPStream 2000 kbps to IPStream Max was free (various other options shown
were either free or had a fee of 5.00 +VAT) so it seems poor of ANY ISP
to use this 'fee' as a reason for a 12 month extension of contract.

I switched months ago (had been one of a group 'meant' to get priority for
the switch to DSL Max, but when it reached the end of April and the ISP's
plans were still too chaotic for me to expect them to achieve their aims
I got a MAC and moved - saved myself 5 quid a month and went from a 10 GB
a month traffic limit to a 20 GB (peak hours) and 'fair use' the remaining
18 hours a day. The 'fair use' isn't laid down, unfortunately, so heavy
users will possibly find themselves pushing off to AOL (gulp!) if they
are expecting to shift hundreds of GB for 20 quid or less.

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>