MS free support for Windows Updates??

Did I hear correctly that Microsoft has a free support line for mishaps
after installing using Windows Update?

If so, do you have the number??

I recently install the swarray of patches for Win2k3 Server - and now, no
matter which account on the server that I try to log into, I'm left with a
backdrop, but no desktop.

Visual Source Safe cannot access the server, nor can some other shares.
Some can though.

I need to get this resolved ASAP. How can I reach someone for assistance?

-m

Just call PSS (support.microsoft.com), and tell them your problem. If they
determine that its caused by an update, they'll do it for free.

Matt Gibson - GSEC

Unfortunately, thats not correct.

I did finally find the number and placed the call. Since its a Windows 2003
Server, they want to charge me $250 to fix this issue - regardless of
whether its a fault of Windows Update, or not.

I'm am in hot blazing fumes right now......

I have not only lost all faith in doing updates in the future, I now too
finally see why so many people are tired of the MIcro$oft way. Charging
me $250 to fix something that their utility broke - and to think I ran it to
patch a problem with their operating system........ $250.

Why would a Microsoft server OS be any different, in terms of supporting a
problem, than a desktop OS.... MONEY.

Have I mentioned how annoyed I am with microsoft right now???




"Matt Gibson" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> Just call PSS (support.microsoft.com), and tell them your problem. If
> they determine that its caused by an update, they'll do it for free.
>
> Matt Gibson - GSEC
>
>

You were given the wrong information then.

I have called numerous times, and have never been charged when it's the
fault of a service pack or hotfix.

They may take your credit card info at the start, but I've yet to have them
charge it once they found it was their "own" fault.

Call back, and complain harder.

Matt Gibson - GSEC

Thanks Matt,

I'll give it another try then.

Actually, Im glad I forgot to send this - I decided to bite the bullet, not
having any other choice, and gave my ccard number. in talking to the tech,
he said that if they determine it to be a Windows Update issue, it will be
refunded.

Why couldn't they tell me that at the start?

Thanks again Matt - gave me the confidence to call them back and hopefully
get this resolved.

-Mike


"Matt Gibson" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> You were given the wrong information then.
>
> I have called numerous times, and have never been charged when it's the
> fault of a service pack or hotfix.
>
> They may take your credit card info at the start, but I've yet to have
> them charge it once they found it was their "own" fault.
>
> Call back, and complain harder.
>
> Matt Gibson - GSEC
>
>

*Grin*

No worries Mike!

I'm just glad you're going to get the help you need (That sounds so bad
*Grin*)

Be warned...I've been on the phone with MS support for 12 hours...only to
find that it was a "simple" fix. They may not charge you anything, but it
can cost you in terms of personal time.

Matt Gibson - GSEC

Ack. You're scaring me! I was just starting to wonder that tho...

I'm on hold -again. now they're checking my update logs - so far every one
of their attempts has failed. And I'm on to my 3rd tech.

ugh.

I have a son to pick up at 5:30....hopefully won't take that long.




"Matt Gibson" <(E-Mail Removed)> wrote in message
news:OZWtw$(E-Mail Removed)...
> *Grin*
>
> No worries Mike!
>
> I'm just glad you're going to get the help you need (That sounds so bad
> *Grin*)
>
> Be warned...I've been on the phone with MS support for 12 hours...only to
> find that it was a "simple" fix. They may not charge you anything, but it
> can cost you in terms of personal time.
>
> Matt Gibson - GSEC
>
>

> I'm just glad you're going to get the help you need (That sounds so bad
> *Grin*)

Hey, I just caught on to that one! heheh My wife will agree with you tho.

mikeb wrote:
>>I'm just glad you're going to get the help you need (That sounds so bad
>>*Grin*)
>
>
> Hey, I just caught on to that one! heheh My wife will agree with you tho.
>
>

I was following your thread and was interested in it's resolution.

still working with MS on it today - was trying until 7pm last night, back at
it at 8am today and its 11:30 now. its a known issue, but normal resolutio
isn't helping us here. will keep you all apprised.

very happy witht hese techs tho.



"!TG" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> mikeb wrote:
>>>I'm just glad you're going to get the help you need (That sounds so bad
>>>*Grin*)
>>
>>
>> Hey, I just caught on to that one! heheh My wife will agree with you
>> tho.
>
> I was following your thread and was interested in it's resolution.