dave @ stejonda wrote:
> In message <46711afc@212.67.96.135>, Mantorok <(E-Mail Removed)> writes
>> £5 a month is not to be sniffed at.
>>
>> Anyone with Sky? Are they any good?
>>
> Probably.
>
> I decided to switch to Sky BB a couple of months ago as I was
> already a Sky TV customer. I cancelled my previous ADSL ISP and Sky
> talked of me being connected in ~2 weeks. I'm still waiting!
> Luckily I also have cable available to me so I've been forced to
> sign up to VM BB while I'm waiting for the Sky drones to drag their
> feet (seemingly as slowly as possible) to connect me.
>
> I'm now one week into me having given them 1 month to connect me or
> I dump their TV service as well. Today I received a third email
> assuring me that if I ring them (0870 of course) in 3-5 days time
> they'll definitely be able to start processing my order. Sorry $ky
> I just don't believe a word you tell me any more! Even their
> 2nd/3rd line support people talk utter cr*p!
I had a similar situation with them, they sent my old ISP a cease &
release knowing that they had problems with their kit at my exchange &
I eventually got some type of satisfaction after 3 months of, 2 calls
a week, them telling me to break into their cabinet & fix the problem
myself, yes I would be getting compensation etc etc etc & it was only
after I went ballistic at our CEO & told him to forward the log of all
my calls & letters to the SKYNet CEO & 2 days later SKYNet got a
engineer to the exchange & it took him all of 60 minutes (at most) to
make right what I told them was wrong all along.
Now I'm going to have another ding dong with them as they have slid my
contract 3 months forwards so are trying to charge me a far higher
penalty fee for me to close my broadband account inside my 12 month
contract than they should be.
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