Moving house within the same telephone exchange - continuation of service?

I am about to move house - a nice simple move, as we are upsizing and the
owner of the house we're moving to is downsizing, and has bought our house -
a simple swop.

As I am moving within the same telephone exchange, and taking my telephone
number with me, and the other party is doing the same, in theory should we
be able to continue our broadband use without any disruption to the service?

She is with NTL, whilst we are Pipex - obviously both lines are ADSL enabled
but I'm not sure what change BT will make at the exchange on the day we
swop - do I just take my modem with me, plug it in at the new address and
carry on as if nothing has changed, or do I still need to notify my ISP?

D.

> I am about to move house - a nice simple move, as we are upsizing and
> the owner of the house we're moving to is downsizing, and has bought
> our house - a simple swop.
>
> As I am moving within the same telephone exchange, and taking my
> telephone number with me, and the other party is doing the same, in
> theory should we be able to continue our broadband use without any
> disruption to the service?
> She is with NTL, whilst we are Pipex - obviously both lines are ADSL
> enabled but I'm not sure what change BT will make at the exchange on
> the day we swop - do I just take my modem with me, plug it in at the
> new address and carry on as if nothing has changed, or do I still
> need to notify my ISP?

You both need to notify your ISP and arrange for the change to be made. You
may well have to pay.


Peter Crosland

> In message <(E-Mail Removed)>, David Wright
> <(E-Mail Removed)> writes
>> I am about to move house - a nice simple move, as we are upsizing
>> and the owner of the house we're moving to is downsizing, and has
>> bought our house - a simple swop.
>>
>> As I am moving within the same telephone exchange, and taking my
>> telephone number with me, and the other party is doing the same, in
>> theory should we be able to continue our broadband use without any
>> disruption to the service? She is with NTL, whilst we are Pipex -
>> obviously both lines are ADSL
>> enabled but I'm not sure what change BT will make at the exchange on
>> the day we swop - do I just take my modem with me, plug it in at the
>> new address and carry on as if nothing has changed, or do I still
>> need to notify my ISP?
> I'm no expert but since your ADSL service is provided to your
> telephone line/number if you connect your modem to another telephone
> line you won't be able to connect. Of course, you and your buyer
> could agree to use each other's ADSL connection.

That is an absurd suggestion.

Peter Crosland

>>>> I am about to move house - a nice simple move, as we are upsizing
>>>> and the owner of the house we're moving to is downsizing, and has
>>>> bought our house - a simple swop.
>>>>
>>>> As I am moving within the same telephone exchange, and taking my
>>>> telephone number with me, and the other party is doing the same, in
>>>> theory should we be able to continue our broadband use without any
>>>> disruption to the service? She is with NTL, whilst we are Pipex -
>>>> obviously both lines are ADSL
>>>> enabled but I'm not sure what change BT will make at the exchange
>>>> on the day we swop - do I just take my modem with me, plug it in
>>>> at the new address and carry on as if nothing has changed, or do I
>>>> still need to notify my ISP?
>>> I'm no expert but since your ADSL service is provided to your
>>> telephone line/number if you connect your modem to another telephone
>>> line you won't be able to connect. Of course, you and your buyer
>>> could agree to use each other's ADSL connection.
>>
>> That is an absurd suggestion.
>>
> Rhinoceros!

Now you really are being preposterous David. I suppose I have to spell it
out for you. Apart from the contractual difficulties that would prevent the
service being legally used by another person the connection settings would
have to be altered so each party knew the other's sign on details. In all
probability the two users would not be able to access their email from the
other ISP. Add to this the fact that neither party could be sure the other
was not using the connection for illicit purposes. Do I need to go on David?
The OP needs to make proper arrangements with his ISP and make sure the
vendor of his new house does likewise. The chances of getting it all
coordinated is small so he should be prepared for some downtime. Last but by
no means least the vendor is on NTL which is probably a cable connection
anyway!

Peter Crosland

> I'm no expert but since your ADSL service is provided to your telephone
> line/number if you connect your modem to another telephone line you won't
> be able to connect.


I just wondered - seeing as everything is surely electronic rather than
manual these days, and we are both taking our telephone numbers with us, why
doesn't the exchange just see it theoretically as the same (physical) line
when you move, even if the actual line is not the same one. I seriously
doubt anyone runs around with a patch cable or moves a circuit board any
more when you move your number to another line at the same exchange!

D.

David Wright formulated the question :
>> I'm no expert but since your ADSL service is provided to your telephone
>> line/number if you connect your modem to another telephone line you won't
>> be able to connect.
>
>
> I just wondered - seeing as everything is surely electronic rather than
> manual these days, and we are both taking our telephone numbers with us, why
> doesn't the exchange just see it theoretically as the same (physical) line
> when you move, even if the actual line is not the same one. I seriously doubt
> anyone runs around with a patch cable or moves a circuit board any more when
> you move your number to another line at the same exchange!
>
> D.

Mainly because BT choose to automatically cease broadband on a line
when a renumber goes through. The process of renumbering involves a
cease & reprovide.

It has the advantage, for BT, that they can charge additional
activation fees.

Jono wrote:
> David Wright formulated the question :
> >> I'm no expert but since your ADSL service is provided to your telephone
> >> line/number if you connect your modem to another telephone line you won't
> >> be able to connect.
> >
> >
> > I just wondered - seeing as everything is surely electronic rather than
> > manual these days, and we are both taking our telephone numbers with us, why
> > doesn't the exchange just see it theoretically as the same (physical) line
> > when you move, even if the actual line is not the same one. I seriously doubt
> > anyone runs around with a patch cable or moves a circuit board any more when
> > you move your number to another line at the same exchange!
> >
> > D.
>
> Mainly because BT choose to automatically cease broadband on a line
> when a renumber goes through. The process of renumbering involves a
> cease & reprovide.
>
> It has the advantage, for BT, that they can charge additional
> activation fees.

Think about what you just said.
ADSL is linked to the phone number because the ISP has a contract with
BT to provide broadband to that number. If the two phone numbers are
swapped the physical broadband connection has to be moved (dont forget
ADSL is physicaly wired to the line).
Swapping the phone numbers of the two lines is a programming function
if the lines are on the same exch & are both BT, if those conditions
are not met then it bacomes more complicated.

Peter

>> I'm no expert but since your ADSL service is provided to your
>> telephone line/number if you connect your modem to another telephone
>> line you won't be able to connect.
>
>
> I just wondered - seeing as everything is surely electronic rather
> than manual these days, and we are both taking our telephone numbers
> with us, why doesn't the exchange just see it theoretically as the
> same (physical) line when you move, even if the actual line is not
> the same one. I seriously doubt anyone runs around with a patch cable
> or moves a circuit board any more when you move your number to
> another line at the same exchange!

Swapping the number from one incoming pair to another is a programming
function. An ADSL connection to a line requires a wiring to be connected
from the subscriber's line to the DSLAM (Digital subsciber line access
module) though when the networks become entirely IP based then it will be a
diffent matter.

Peter Crosland

"Peter Crosland" <(E-Mail Removed)> wrote in message
news:45412acc$0$8731$(E-Mail Removed)...
>>> I'm no expert but since your ADSL service is provided to your
>>> telephone line/number if you connect your modem to another telephone
>>> line you won't be able to connect.
>>
>>
>> I just wondered - seeing as everything is surely electronic rather
>> than manual these days, and we are both taking our telephone numbers
>> with us, why doesn't the exchange just see it theoretically as the
>> same (physical) line when you move, even if the actual line is not
>> the same one. I seriously doubt anyone runs around with a patch cable
>> or moves a circuit board any more when you move your number to
>> another line at the same exchange!
>
> Swapping the number from one incoming pair to another is a programming
> function. An ADSL connection to a line requires a wiring to be connected
> from the subscriber's line to the DSLAM (Digital subsciber line access
> module) though when the networks become entirely IP based then it will be
> a diffent matter.

The technical mechanisms involved are simple, but irrelevant. The sticking
point is the lack of administrative capability on the part of BT and your
ISP.

The correct way to do this is to apply for a "simultaneous move code" from
BT - at least a month in advance. BT should give you this immediately. You
then go to your ISP and tell them the code you received, together with your
move date.

One of three things will happen:

1) They will fail to understand what you want, so you should cancel the
contract and choose a competent ISP.

2) They will take the code and process it with BT. If you keep checking you
will find that the code has failed, and when you press them for an
explanation they will blame BT. When you go back to BT they will blame your
ISP, or perhaps offer some more meaningful explanation. Whatever, you will
try to repeat the process; and because you are busy with the administration
of moving house you will not have the hours to spend on the phone chasing
them up. If you ask either party to keep you informed of progress, neither
will do so.

3) It will all work as desired; you will move to the new location, plug in
your router, and have an active internet connection.

I leave you to guess which is the most likely scenario.

At step 1 I used to think that Zen was a competent ISP. Having seen this
process fail recently I have to say that Zen was as bad as any other ISP, in
that they did not keep us informed, and when asked, had no clue as to why
the process was not working.

Further, complaining to the:
BT Internet Operations Complaint Executive
Complaints Review Service
Tel - 0845 6002853
.... achieved nothing.

Nothing new there then!!

Is it any wonder that internet service provision has such a bad name in the
UK

--
Graham

(E-Mail Removed) brought next idea :
> Jono wrote:
>> David Wright formulated the question :
>>>> I'm no expert but since your ADSL service is provided to your telephone
>>>> line/number if you connect your modem to another telephone line you won't
>>>> be able to connect.
>>>
>>>
>>> I just wondered - seeing as everything is surely electronic rather than
>>> manual these days, and we are both taking our telephone numbers with us,
>>> why doesn't the exchange just see it theoretically as the same (physical)
>>> line when you move, even if the actual line is not the same one. I
>>> seriously doubt anyone runs around with a patch cable or moves a circuit
>>> board any more when you move your number to another line at the same
>>> exchange!
>>>
>>> D.
>>
>> Mainly because BT choose to automatically cease broadband on a line
>> when a renumber goes through. The process of renumbering involves a
>> cease & reprovide.
>>
>> It has the advantage, for BT, that they can charge additional
>> activation fees.
>
> Think about what you just said.

......yes...

> ADSL is linked to the phone number because the ISP has a contract with
> BT to provide broadband to that number. If the two phone numbers are
> swapped the physical broadband connection has to be moved (dont forget
> ADSL is physicaly wired to the line).

erm...........I think you're agreeing with me....?

> Swapping the phone numbers of the two lines is a programming function
> if the lines are on the same exch & are both BT, if those conditions
> are not met then it bacomes more complicated.
>
> Peter

....more complicated in that the numbers cannot be swapped if not on
same exchange?