moving house. Plus.net 68 quid fee

I have been a customer of plus.net for 2.5 years and am now moving
house. They want to charge me 68 quid (or something very similar) for
the privilege of carrying on being their customer. Is there anything I
can do about this? Am I better off just switching ISP? I already have a
router of course which I assume I can use with another ISP?

My requirements are

a) <5GB download a month
b) 2 Mbit preferably
c) email
d) That's about it

Currently plus.net block p2p and I pay 19 quid a month I think.

Any help much appreciated.

Raphael

How about the following if you wish to stay with them: Cancel your account
with them. Once you have moved open a new account with them at your new
address as a new customer, probably with a more economical package!

"lesshaste" <(E-Mail Removed)> wrote in message
news:42fc8371$0$17489$(E-Mail Removed)...
>I have been a customer of plus.net for 2.5 years and am now moving house.
>They want to charge me 68 quid (or something very similar) for the
>privilege of carrying on being their customer. Is there anything I can do
>about this? Am I better off just switching ISP? I already have a router of
>course which I assume I can use with another ISP?
>
> My requirements are
>
> a) <5GB download a month
> b) 2 Mbit preferably
> c) email
> d) That's about it
>
> Currently plus.net block p2p and I pay 19 quid a month I think.
>
> Any help much appreciated.
>
> Raphael
>
>

lesshaste wrote:
> I have been a customer of plus.net for 2.5 years and am now moving
> house. They want to charge me 68 quid (or something very similar) for
> the privilege of carrying on being their customer. Is there anything I
> can do about this? Am I better off just switching ISP? I already have a
> router of course which I assume I can use with another ISP?
>
> My requirements are
>
> a) <5GB download a month
> b) 2 Mbit preferably
> c) email
> d) That's about it
>
> Currently plus.net block p2p and I pay 19 quid a month I think.
>
> Any help much appreciated.
>
> Raphael
>
>

Raphael,

The charge is £64.63. This is the wholesale cost (ie what BT charge us =
£50 +VAT) plus a £5 admin fee.

There is an alternative. You can choose to opt for a 'we pay, you stay'
type alternative. This incurs a one-off charge of £5.88. We then
reprovide your account at your new address. If you cancel within a year,
we would ask you to pay the full reprovide fee. Each year following
this, the fee is reduced by £11.75 until the 5th year whereby you are no
longer expected to pay anything in the event you cancel.

It works the same as our current activation offer available to new
customers. More details surrounding that can be found here:-

http://www.plus.net/residential/broa...reesetup.shtml

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

Plusnet Support Team wrote:
> lesshaste wrote:
>
>> I have been a customer of plus.net for 2.5 years and am now moving
>> house. They want to charge me 68 quid (or something very similar) for
>> the privilege of carrying on being their customer. Is there anything
>> I can do about this? Am I better off just switching ISP? I already
>> have a router of course which I assume I can use with another ISP?
>>
>> My requirements are
>>
>> a) <5GB download a month
>> b) 2 Mbit preferably
>> c) email
>> d) That's about it
>>
>> Currently plus.net block p2p and I pay 19 quid a month I think.
>>
>> Any help much appreciated.
>>
>> Raphael
>>
>>
>
> Raphael,
>
> The charge is £64.63. This is the wholesale cost (ie what BT charge us =
> £50 +VAT) plus a £5 admin fee.
>
> There is an alternative. You can choose to opt for a 'we pay, you stay'
> type alternative. This incurs a one-off charge of £5.88. We then
> reprovide your account at your new address. If you cancel within a year,
> we would ask you to pay the full reprovide fee. Each year following
> this, the fee is reduced by £11.75 until the 5th year whereby you are no
> longer expected to pay anything in the event you cancel.
>
> It works the same as our current activation offer available to new
> customers. More details surrounding that can be found here:-
>
> http://www.plus.net/residential/broa...reesetup.shtml
>
> Kind Regards,
>
Thanks very much for the information but I do not regard this as a good
offer. It seems to me that I am better off simply switching to a competitor.

Kind regards,
Raphhael

"lesshaste" <(E-Mail Removed)> wrote in message

i wouldnt touch plusnet technologies, they try and screw as much cash out of
you as possible, although if people are happy with them fair enough--each to
their own i suppose.

On Fri, 12 Aug 2005 13:27:58 UTC, lesshaste <(E-Mail Removed)>
wrote:

> > The charge is œ64.63. This is the wholesale cost (ie what BT charge us =
> > œ50 +VAT) plus a œ5 admin fee.
> >
> Thanks very much for the information but I do not regard this as a good
> offer. It seems to me that I am better off simply switching to a competitor.

So you expect PlusNet to fork out 58.75 to BT, to enable your new line?
Any other ISP will have to do this too - it is not an option. Of course,
it may look 'free' with another ISP, but the cost will be rolled in
somewhere.

On second thoughts, leave PlusNet. They're probably better off without
you.

--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]

On Fri, 12 Aug 2005 13:42:16 +0100, Plusnet Support Team
<(E-Mail Removed)_> wrote:



>There is an alternative. You can choose to opt for a 'we pay, you stay'
>type alternative. This incurs a one-off charge of £5.88. We then
>reprovide your account at your new address. If you cancel within a year,
>we would ask you to pay the full reprovide fee. Each year following
>this, the fee is reduced by £11.75 until the 5th year whereby you are no
>longer expected to pay anything in the event you cancel.
>
When evrybody else in the business has a one year term and then the
fee is no longer due? That's another supplier off my list of
possibles.

On Fri, 12 Aug 2005 12:09:37 +0100, lesshaste <(E-Mail Removed)> wrote:

>I have been a customer of plus.net for 2.5 years and am now moving
>house. They want to charge me

It is not uncommon to have an activation fee, but you can choose the
"you stay, we pay" option where they pick up the cost, and each year
the amount you would repay them decreases by 20% (so it starts at 50
+VAT and goes down a tenner a year).

>Currently plus.net block p2p and I pay 19 quid a month I think.

That's because you went for the 'Home Surf' account (at 18.99) rather
than the "Home ADSL" (now Premier) at 21.99. If you've been with them
for 30 months you were perhaps able to get their very deal for completely
free activation which applied for the Home Surf account (and at the time
BT Wholesale was doing a half price activation anyway, so if not free, I
suspect it was not the 58.75 or more others would have paid in 2002 and
earlier... Anyway, that account is the one with a block on peer-to-peer
but you could now use their Broadband Plus at 14.99 a month if you want,
which has no quota and works at up to 2000 kbps - ie whatever speed your
line (at your new property) will support.

Of course you could choose a different ISP, if you really wanted to...
<http://www.mywebpages.org/Broadband-2005.html> shows some options.
Peter M.


--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

On 12 Aug 2005 15:02, Don Carter <(E-Mail Removed)> wrote:

>When evrybody else in the business has a one year term and then the
>fee is no longer due?

Or charge the full fee up front. There's no getting away from it, the
fee has to be paid somehow. Looking at one ISP they had a setup fee or
a 12 month contract (where the monthly cost was 3 pounds more, so they
were charging 36 quid instead of the full 58.75). Plus.Net may get a
lot of criticism (I don't like them calling it free setup, as I see it
as a 'deferred cost' activation) but they do offer good service at a
low monthly price. Some want to pay that low price and then use their
connection for 150++ GB (and Plus.Net won't allow that as it is not a
reasonable way to use such cheap accounts). Anyway, they're growing
at a fair rate year on year, so they must be doing some things right :-)

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

lesshaste wrote:

> Thanks very much for the information but I do not regard this as a good
> offer. It seems to me that I am better off simply switching to a
> competitor.
>
> Kind regards,
> Raphhael

Raphhael,

Switching to another provider means you will still need to consider the
activation fee. You cannot migrate because you are moving your service
to a new telephone line.

If you cancelled your account with us and signed up with another
provider then you woul deither have to pay for the line to be activated
or begin a new contract with a provider whom you are new to.

Very few providers will offer free activation without some form of
contractual obligation. If you are happy with Plusnet then I am a little
dismayed that you would consider moving.

Very few ISPs can absorb the cost of moving home. The bottom line is
that BT Wholesale charge the ISP £50+VAT. This is the same for every ISP
offering BT Wholesale broadband services. No ISPs can simply absorb this
cost.

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----