Moved house - Can't get old marker/tag removed

Hi

I moved house 3 weeks ago and my ISP cannot place a broadband order for
the line because it is "incompatible". This probably means that the
previous owner's ISP has a marker/tag on the line.

BT won't talk to me and my ISP just sits on hold for 2 1/2 hours when
they call the official number and simply can't get through to BT to find
out what the problem is.

Anyone got any ideas?
No cable here and I can't do much research on a slow dial-up line.

Any ideas much appreciated.

Yes I have written to BT's chief exec, Oftel etc. but nothing except
acknowledgements.

TIA
Hugh

The Invisible Man wrote on 04/09/2006 :
> Hi
>
> I moved house 3 weeks ago and my ISP cannot place a broadband order for the
> line because it is "incompatible". This probably means that the previous
> owner's ISP has a marker/tag on the line.
>
> BT won't talk to me and my ISP just sits on hold for 2 1/2 hours when they
> call the official number and simply can't get through to BT to find out what
> the problem is.
>
> Anyone got any ideas?

Are BT themselves still offering a three month trial? (did I imagine
that?) If they are, I'm sure they'd be able to sort it if you applied
to them for broadband......

or:
1. Ring BT & report a fault?
2. Ring BT & ask them to remove the flag?
3. Ask former occupant which ISP he was with & ring them
4. Request a re-number (not guaranteed to work)
5. Request a Cease & Re-provide (might be same as 4)
6. Install a new line & cease the old one?

"The Invisible Man" <(E-Mail Removed)> wrote in message
news:f1bff$44fc8cdb$53d9b55e$(E-Mail Removed). ..
> Hi
>
> I moved house 3 weeks ago and my ISP cannot place a broadband order for
> the line because it is "incompatible". This probably means that the
> previous owner's ISP has a marker/tag on the line.
>
> BT won't talk to me and my ISP just sits on hold for 2 1/2 hours when they
> call the official number and simply can't get through to BT to find out
> what the problem is.
>
> Anyone got any ideas?
> No cable here and I can't do much research on a slow dial-up line.
>
> Any ideas much appreciated.
>

No ideas. Just wishing you luck. Had the same problem myself, the industry
is in a mess and Ofcom are responsible. Thankfully my new ISP resolved my
broadband problem. Still took 6 weeks from moving in though.

On Mon, 04 Sep 2006 21:30:16 +0100, The Invisible Man
<(E-Mail Removed)> wrote:

>Yes I have written to BT's chief exec, Oftel etc. but nothing except
>acknowledgements.
>
>TIA
>Hugh

Try a politely worded email to (E-Mail Removed). I'll be surprised if you
don't get a fast response there. Even if BT support *is* pathetic,
all serious emails to the exec's office are acted upon quickly afaik.

That's where we ended up when our entire village broadband was down
for four days and we went baying for BT's blood. To be fair, we got a
result after that, but the above was the only contact which yielded
results.

Travec

Travec the Dacian wrote:
> On Mon, 04 Sep 2006 21:30:16 +0100, The Invisible Man
> <(E-Mail Removed)> wrote:
>
>> Yes I have written to BT's chief exec, Oftel etc. but nothing
>> except
>> acknowledgements.
>>
>> TIA
>> Hugh
>
> Try a politely worded email to (E-Mail Removed). I'll be surprised if
> you
> don't get a fast response there. Even if BT support *is* pathetic,
> all serious emails to the exec's office are acted upon quickly
> afaik.
>
> That's where we ended up when our entire village broadband was down
> for four days and we went baying for BT's blood. To be fair, we got
> a
> result after that, but the above was the only contact which yielded
> results.

You were lucky, it took 5 weeks to sort out a similar situation in
Nottinghamshire

"The Invisible Man" <(E-Mail Removed)> wrote in message
news:f1bff$44fc8cdb$53d9b55e$(E-Mail Removed). ..
> Hi
>
> I moved house 3 weeks ago and my ISP cannot place a broadband order for
> the line because it is "incompatible". This probably means that the
> previous owner's ISP has a marker/tag on the line.
>
> BT won't talk to me and my ISP just sits on hold for 2 1/2 hours when they
> call the official number and simply can't get through to BT to find out
> what the problem is.
>
> Anyone got any ideas?
> No cable here and I can't do much research on a slow dial-up line.
>
> Any ideas much appreciated.
>
> Yes I have written to BT's chief exec, Oftel etc. but nothing except
> acknowledgements.
>

Does this help? http://www.ofcom.org.uk/complain/internet/tag/
--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

Keith Willcocks wrote:
> "The Invisible Man" <(E-Mail Removed)> wrote in message
> news:f1bff$44fc8cdb$53d9b55e$(E-Mail Removed). ..
>> Hi
>>
>> I moved house 3 weeks ago and my ISP cannot place a broadband order for
>> the line because it is "incompatible". This probably means that the
>> previous owner's ISP has a marker/tag on the line.
>>
>> BT won't talk to me and my ISP just sits on hold for 2 1/2 hours when they
>> call the official number and simply can't get through to BT to find out
>> what the problem is.
>>
>> Anyone got any ideas?
>> No cable here and I can't do much research on a slow dial-up line.
>>
>> Any ideas much appreciated.
>>
>> Yes I have written to BT's chief exec, Oftel etc. but nothing except
>> acknowledgements.
>>
>
> Does this help? http://www.ofcom.org.uk/complain/internet/tag/

Thanks but I tried that and got an acknowledgement over 2 weeks ago
saying that I should receive a reply within 5 working days. Nothing
heard yet. They have no ordinary email contact point so I have sent a
polite reminder to their complains area.

Travec the Dacian wrote:
> On Mon, 04 Sep 2006 21:30:16 +0100, The Invisible Man
> <(E-Mail Removed)> wrote:
>
>> Yes I have written to BT's chief exec, Oftel etc. but nothing except
>> acknowledgements.
>>
>> TIA
>> Hugh
>
> Try a politely worded email to (E-Mail Removed). I'll be surprised if you
> don't get a fast response there. Even if BT support *is* pathetic,
> all serious emails to the exec's office are acted upon quickly afaik.
>
> That's where we ended up when our entire village broadband was down
> for four days and we went baying for BT's blood. To be fair, we got a
> result after that, but the above was the only contact which yielded
> results.
>
> Travec

Thanks
I sent a polite letter to the chief exec over 2 weeks ago. Sent a polite
reminder by email only to get a phone call from someone in BT Retail who
insisted that OFCOM says that BT Retail cannot talk to BT
Wholesale/Openreach. She also insisted the the Chief Exec could not help
despite the fact he is CEO of the whole of BT. I have this evening sent
a further email to (E-Mail Removed) but am not holding my breath.

"The Invisible Man" <(E-Mail Removed)> wrote in message
news:76bed$44fdb6b9$53d9b420$(E-Mail Removed). ..
> Keith Willcocks wrote:
>> "The Invisible Man" <(E-Mail Removed)> wrote in message
>> news:f1bff$44fc8cdb$53d9b55e$(E-Mail Removed). ..
>>> Hi
>>>
>>> I moved house 3 weeks ago and my ISP cannot place a broadband order for
>>> the line because it is "incompatible". This probably means that the
>>> previous owner's ISP has a marker/tag on the line.
>>>
>>> BT won't talk to me and my ISP just sits on hold for 2 1/2 hours when
>>> they call the official number and simply can't get through to BT to find
>>> out what the problem is.
>>>
>>> Anyone got any ideas?
>>> No cable here and I can't do much research on a slow dial-up line.
>>>
>>> Any ideas much appreciated.
>>>
>>> Yes I have written to BT's chief exec, Oftel etc. but nothing except
>>> acknowledgements.
>>>
>>
>> Does this help? http://www.ofcom.org.uk/complain/internet/tag/
>
> Thanks but I tried that and got an acknowledgement over 2 weeks ago saying
> that I should receive a reply within 5 working days. Nothing heard yet.
> They have no ordinary email contact point so I have sent a polite reminder
> to their complains area.

Good luck - keep us posted.
--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

On 6-Sep-2006, "Keith Willcocks" <(E-Mail Removed)> wrote:

> > Thanks but I tried that and got an acknowledgement over 2 weeks ago saying
> > that I should receive a reply within 5 working days.

That seems to be one of the problems, no reply and nothing happens.
Plus the usual jobsworth runaround.