more plusnet mailbox help!!

Hi all,

I'm getting increasingly frustrated at plusnets webmail facility so any help
would be greatly appreciated.

Having found out that you cannot create a mailbox AND redirect mail form
that box to another address I have created a redirect for a mailbox that
doesn't exist and sent a test email to it.

The mail forwards ok but doesn't retain a copy on the plusnet mail server.
Is there any way around this?

Thanks in advance

Alun

Don't worry about it people. Just talked to the people at plusnet and their
webmail facility is totally useless for my requirements.

I was previously with NTL and whilst their customer service was abysmal, I
could not fault the product they supplied (until recently). Their webmail
facility was infinitely better than plusnet and if anyone from plus is
monitoring this group I'd suggest you look at other webmail providers and
see how they do things because they make your webmail system look totally
amateurish and almost unusable.

Alun

"Alun Williams" <alun.williams(removetoreply)@orange.net> wrote in message
news:(E-Mail Removed)...
> Hi all,
>
> I'm getting increasingly frustrated at plusnets webmail facility so any
help
> would be greatly appreciated.
>
> Having found out that you cannot create a mailbox AND redirect mail form
> that box to another address I have created a redirect for a mailbox that
> doesn't exist and sent a test email to it.
>
> The mail forwards ok but doesn't retain a copy on the plusnet mail server.
> Is there any way around this?
>
> Thanks in advance
>
> Alun
>
>

Alun Williams <alun.williams(removetoreply)@orange.net> wrote:

> Don't worry about it people. Just talked to the people at plusnet and their
> webmail facility is totally useless for my requirements.
>
> I was previously with NTL and whilst their customer service was abysmal, I
> could not fault the product they supplied (until recently). Their webmail
> facility was infinitely better than plusnet and if anyone from plus is
> monitoring this group I'd suggest you look at other webmail providers and
> see how they do things because they make your webmail system look totally
> amateurish and almost unusable.

Erm, that like going out to buy a car, and finding it didn't have any
doors with it after you bought it.

FWIW, PlusNet's mail service works fine for many thousands of users.
Every so often a user has a special need, and should therefore look to
making sure that a service is what they want before buying it.

Personally, I have no problem with the PlusNet service, it does all I
need. Besides, I can easily reverse forward my mail to my SpamCop
account if needed. At least their system works at all, and they do
proactively fix things when they go wrong.

I too came from NTL:, and most days it might be an hour or two before I
could check my mail at all in the evenings.

--
Andy Hewitt ** FAF#1, (Ex-OSOS#5 - BMW K100RS 8v)
Honda Concerto 16v: Windows free zone (Mac G3)
http://www.thehewitts.plus.com - now online

"Andy Hewitt" <(E-Mail Removed)> wrote in message
news:1g8qqii.9jydl0uwdqppN%(E-Mail Removed) ...
>> Erm, that like going out to buy a car, and finding it didn't have any
> doors with it after you bought it.
>
> FWIW, PlusNet's mail service works fine for many thousands of users.
> Every so often a user has a special need, and should therefore look to
> making sure that a service is what they want before buying it.
>
> Personally, I have no problem with the PlusNet service, it does all I
> need. Besides, I can easily reverse forward my mail to my SpamCop
> account if needed. At least their system works at all, and they do
> proactively fix things when they go wrong.
>
> I too came from NTL:, and most days it might be an hour or two before I
> could check my mail at all in the evenings.
>

Hi Andy, thanks for replying.

I did specifically post here back on 23/01/04 asking for suggestions for a
provider that could supply my webmail requirements and was told plusnet
could do all I required so I didn't go into this blind.

> 3. 1 above able to be configured to forward a COPY* of all emails
> automatically to another address.
Response - Yep.

*my later capitalisation

It may well be that I was not specific enough in my original post but that
my fault.

If you have used NTL's webmail you'll know they have the facility to FORWARD
a copy not REDIRECT all emails (a distinction which I'm now beginning to
realise to any number of email addresses.

They also have a nice facility to set up an auto response which is handy if
you are going away and will be unable to respond for a while.

I'm not upset with my choice of plusnet as my new provider. If you came from
NTheLl's dialup account you'll realise how bad they got after the
introduction of their new dialup software and their non existent customer
service. Already plusnet have proved they are more than adequate in this
area and today I have received an email saying they are looking into some of
my suggestions. I can ask for no more (other than implementing them .

You are right, my requirements may well be in a minority but after coming
from the userfrienliness of NTL's webmail to plusnet's I was initially
frustrated at their relatively poor system. You have to admit that being
able to REDIRECT :/ mail from mailboxes that don't exist is a trifle
strange.

Anyway, thanks for responding and here's to a long relationship with what I
hope will be an excellent provider.

Regards

Alun

Alun Williams <alun.williams(removetoreply)@orange.net> wrote:

<Snipped Text>
> > I too came from NTL:, and most days it might be an hour or two before I
> > could check my mail at all in the evenings.
> >
>
> Hi Andy, thanks for replying.
>
> I did specifically post here back on 23/01/04 asking for suggestions for a
> provider that could supply my webmail requirements and was told plusnet
> could do all I required so I didn't go into this blind.

I see, I must admit I emailed them directly with all my questions before
signing, and got a very detailed and honest response within an hour or
so.

It was indeed the nature of the support that swayed me to sign up
straight away. The technical problems I can usually live with or work
around myself - I could even set up my own mail server here if really
needed (but I couldn't be bothered).

Above all else good reliability and good information is what I was
looking for. They can hardly be blamed for the recent virus problems
IMHO.

> > 3. 1 above able to be configured to forward a COPY* of all emails
> > automatically to another address.
> Response - Yep.
>
> *my later capitalisation
>
> It may well be that I was not specific enough in my original post but that
> my fault.

Well, I did find it a little scathing I must admit :-)

For all the faults they have, I think PlusNets are far far less than
most other ISPs.

> If you have used NTL's webmail you'll know they have the facility to FORWARD
> a copy not REDIRECT all emails (a distinction which I'm now beginning to
> realise to any number of email addresses.

I see, I must admit to not often using webmail at all. I only log onto
SpamCop occasionally to clear the 'Held' log, and mark as spam any new
junk mail I get.

I did actually use NTL's forwarding/redirecting (whatever it was) to
send all messages through my SpamCop account

> They also have a nice facility to set up an auto response which is handy if
> you are going away and will be unable to respond for a while.

Yes, although I never used that myself, except when I was about to close
my NTL account and used it to send an advisory response.

> I'm not upset with my choice of plusnet as my new provider. If you came from
> NTheLl's dialup account you'll realise how bad they got after the
> introduction of their new dialup software and their non existent customer
> service. Already plusnet have proved they are more than adequate in this
> area and today I have received an email saying they are looking into some of
> my suggestions. I can ask for no more (other than implementing them .

I was using NTL broadband for the last two years, but did use their
dialup for some while before. I have to say I gave up on their news
servers ages ago.

> You are right, my requirements may well be in a minority but after coming
> from the userfrienliness of NTL's webmail to plusnet's I was initially
> frustrated at their relatively poor system. You have to admit that being
> able to REDIRECT :/ mail from mailboxes that don't exist is a trifle
> strange.

Hmmm, yes, although I have found their system both unusual, and
particularly useful to my own setup, as it happens.

> Anyway, thanks for responding and here's to a long relationship with what I
> hope will be an excellent provider.

Yes, likewise.

Cheers.

--
Andy Hewitt ** FAF#1, (Ex-OSOS#5 - BMW K100RS 8v)
Honda Concerto 16v: Windows free zone (Mac G3)
http://www.thehewitts.plus.com - now online

You get one real mailbox - your "default" which you named in the signing
up process.
ANYTHING with @yourusername.plus.com on it goes to here including mail
addressed to your domain name (if you have one) EXCEPT mail with a
redirect address which you have set up (this is not an existing address,
it is a NEW one you make up). This is just a forwarding address, no
mail is stored at the address, it is not really a mailbox. This mail is
instead bounced on to the existing address (eg a mailbox) which you
typed in to the second box when you were setting up the redirect. You
can't look in a redirect because there is nothing inside to see
You get any number of other mailboxes which are described by your
account name + something.
What confused me was the setup form which had rows labelled mailbox and
redirect as if the redirect was a feature of that mail box rather than a
completly separate thing,
So you could have 3 redirects called tom@ dick@ harry@ pointed to three
mailboxes called thomas@..richard@.. and harold@.. or point all three
redirects to thekids@... (or point them to any address on the Internet)
They would tell their friends "email me at tom@your username.plus.com
etc.(If you can remember not to type .net - like I keep doing!) and then
read their mail on the computer as thomas@your username.plus.com etc.
(or thekids@..)
BUT note that all mail arriving from the three redirects to a joint
mailbox will carry the same "to:" address ie thekid@.. so cant re sorted
by eg OE's rules.
I think that the order of doing things is to set up redirects before
setting up mailboxes!
The main reason I typed that lot was to sort it out in my own mind!
Probably not much help! But I am selfishly going to post it anyway!
Pat.
<snipped>

Well, I soon spotted one error in my diatribe - you CAN sort the
received redirected mail by redirection address.
Pat