More on my Line test saga

FOllowing the visit I had from the engineer I went online last night and
placed an order with BT at around 10:30pm last night.

Out of curiousity I phoned the broadband 0800 no at around 11am this
morning.
Imagine the surprise when they told me they had already carried out a line
test which showed a negative result.

I am a tad doubtful that even the most efficient corporation in the world
could arrange a line test that quickly.

Argued a bit with the person on the other end of the phone who did the usual
reading of answers from a computer screen which told me nothing. They said
tehy would get a supervisor to phone me back.

The supervisor did so and stated categorically that a physical test had been
done on the line which had only been connected yesterday morning. I told her
I doubted it very much and asked if there was a complaint dept.

I was given a number and the person there said it would be nigh on
impossible for a proper line test to have been carried out so quickly and
that they were probably just using the results of the previous test. SHe
said she would request a manual line test and arrange to have the results
sent to me although I am doubtful of this.

The supervisor I spoke to said if I can prove that someone in the street has
broadband then I would be able to fight them on it. Having just moved in I
dont particularly want to go around harassing all the neighbours to give BT
info they already have. They will know whether anyone in my street has ADSL
anyway but the person refused to discuss this issue.

Other than writing to my MP/the press/MD of BT does anyone have any ideas on
how to bypass these gatekeepers and get to speak to someone who knows what
they are talking about rather than someone with pre prepared answers on a
screen

Thanks

If you can supply the actual names of the people who you spoke to I would
write a complaint letter (recorded delivery) and threaten to take it further
with Oftel.

I had a problem with my line and the next thing I knew 3 days later there
was an engineer at my door who charged me £50 for a 2 minute job. I refused
to pay as I was not notified and supplied names of people who said I would
be notified if a cost would be involved. In the end BT backed down.

Don't give them an INCH!
--


With regards
Paul M. Sargent

Messenger: (E-Mail Removed)
Website: www.xsoggyx.co.uk
Site Stats: http://www.nedstatbasic.net/s?tab=1&link=1&id=2739223

Looking for that special gift?
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"Scott" <(E-Mail Removed)> wrote in message
news:FaRWb.4369$(E-Mail Removed)...
> FOllowing the visit I had from the engineer I went online last night and
> placed an order with BT at around 10:30pm last night.
>
> Out of curiousity I phoned the broadband 0800 no at around 11am this
> morning.
> Imagine the surprise when they told me they had already carried out a line
> test which showed a negative result.
>
> I am a tad doubtful that even the most efficient corporation in the world
> could arrange a line test that quickly.
>
> Argued a bit with the person on the other end of the phone who did the
usual
> reading of answers from a computer screen which told me nothing. They said
> tehy would get a supervisor to phone me back.
>
> The supervisor did so and stated categorically that a physical test had
been
> done on the line which had only been connected yesterday morning. I told
her
> I doubted it very much and asked if there was a complaint dept.
>
> I was given a number and the person there said it would be nigh on
> impossible for a proper line test to have been carried out so quickly and
> that they were probably just using the results of the previous test. SHe
> said she would request a manual line test and arrange to have the results
> sent to me although I am doubtful of this.
>
> The supervisor I spoke to said if I can prove that someone in the street
has
> broadband then I would be able to fight them on it. Having just moved in I
> dont particularly want to go around harassing all the neighbours to give
BT
> info they already have. They will know whether anyone in my street has
ADSL
> anyway but the person refused to discuss this issue.
>
> Other than writing to my MP/the press/MD of BT does anyone have any ideas
on
> how to bypass these gatekeepers and get to speak to someone who knows what
> they are talking about rather than someone with pre prepared answers on a
> screen
>
> Thanks
>
>

I was too busy trying not to lose my rag t owrite names down but I could
hear them typing away as we spoke so the record s of the conversation will
be there.
I have also written to the MD of BT although I doubt that will help.
Perhaps OFTEL will be worth a go.
If I cant get ADSL I'll happily accept it but what I dont want to accept is
being bulshitted about a line test that I know they havent done
"SOGGY" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> If you can supply the actual names of the people who you spoke to I would
> write a complaint letter (recorded delivery) and threaten to take it
further
> with Oftel.
>
> I had a problem with my line and the next thing I knew 3 days later there
> was an engineer at my door who charged me £50 for a 2 minute job. I
refused
> to pay as I was not notified and supplied names of people who said I would
> be notified if a cost would be involved. In the end BT backed down.
>
> Don't give them an INCH!
> --
>
>
> With regards
> Paul M. Sargent
>
> Messenger: (E-Mail Removed)
> Website: www.xsoggyx.co.uk
> Site Stats: http://www.nedstatbasic.net/s?tab=1&link=1&id=2739223
>
> Looking for that special gift?
> http://www.xsoggyx.co.uk/PGI.htm
>
> ****ALL E-MAILS ARE VIRUS CHECKED WITH NORTON 2003****
>
> E-Bay listings
>
http://cgi6.ebay.co.uk/ws/eBayISAPI....sort=3&rows=25
> "Scott" <(E-Mail Removed)> wrote in message
> news:FaRWb.4369$(E-Mail Removed)...
> > FOllowing the visit I had from the engineer I went online last night and
> > placed an order with BT at around 10:30pm last night.
> >
> > Out of curiousity I phoned the broadband 0800 no at around 11am this
> > morning.
> > Imagine the surprise when they told me they had already carried out a
line
> > test which showed a negative result.
> >
> > I am a tad doubtful that even the most efficient corporation in the
world
> > could arrange a line test that quickly.
> >
> > Argued a bit with the person on the other end of the phone who did the
> usual
> > reading of answers from a computer screen which told me nothing. They
said
> > tehy would get a supervisor to phone me back.
> >
> > The supervisor did so and stated categorically that a physical test had
> been
> > done on the line which had only been connected yesterday morning. I told
> her
> > I doubted it very much and asked if there was a complaint dept.
> >
> > I was given a number and the person there said it would be nigh on
> > impossible for a proper line test to have been carried out so quickly
and
> > that they were probably just using the results of the previous test. SHe
> > said she would request a manual line test and arrange to have the
results
> > sent to me although I am doubtful of this.
> >
> > The supervisor I spoke to said if I can prove that someone in the street
> has
> > broadband then I would be able to fight them on it. Having just moved in
I
> > dont particularly want to go around harassing all the neighbours to give
> BT
> > info they already have. They will know whether anyone in my street has
> ADSL
> > anyway but the person refused to discuss this issue.
> >
> > Other than writing to my MP/the press/MD of BT does anyone have any
ideas
> on
> > how to bypass these gatekeepers and get to speak to someone who knows
what
> > they are talking about rather than someone with pre prepared answers on
a
> > screen
> >
> > Thanks
> >
> >
>
>

I now have confirmation from someone who lives further from the exchange
than I but whose line goes into the same box in the village that mine does,
has broadband

How should I now tackle BT
"Scott" <(E-Mail Removed)> wrote in message
news:FaRWb.4369$(E-Mail Removed)...
> FOllowing the visit I had from the engineer I went online last night and
> placed an order with BT at around 10:30pm last night.
>
> Out of curiousity I phoned the broadband 0800 no at around 11am this
> morning.
> Imagine the surprise when they told me they had already carried out a line
> test which showed a negative result.
>
> I am a tad doubtful that even the most efficient corporation in the world
> could arrange a line test that quickly.
>
> Argued a bit with the person on the other end of the phone who did the
usual
> reading of answers from a computer screen which told me nothing. They said
> tehy would get a supervisor to phone me back.
>
> The supervisor did so and stated categorically that a physical test had
been
> done on the line which had only been connected yesterday morning. I told
her
> I doubted it very much and asked if there was a complaint dept.
>
> I was given a number and the person there said it would be nigh on
> impossible for a proper line test to have been carried out so quickly and
> that they were probably just using the results of the previous test. SHe
> said she would request a manual line test and arrange to have the results
> sent to me although I am doubtful of this.
>
> The supervisor I spoke to said if I can prove that someone in the street
has
> broadband then I would be able to fight them on it. Having just moved in I
> dont particularly want to go around harassing all the neighbours to give
BT
> info they already have. They will know whether anyone in my street has
ADSL
> anyway but the person refused to discuss this issue.
>
> Other than writing to my MP/the press/MD of BT does anyone have any ideas
on
> how to bypass these gatekeepers and get to speak to someone who knows what
> they are talking about rather than someone with pre prepared answers on a
> screen
>
> Thanks
>
>

"Scott" <(E-Mail Removed)> wrote in message
news:FaRWb.4369$(E-Mail Removed)...
>
> The supervisor I spoke to said if I can prove that someone in the street
has
> broadband then I would be able to fight them on it. Having just moved in I
> dont particularly want to go around harassing all the neighbours to give
BT
> info they already have. They will know whether anyone in my street has
ADSL
> anyway but the person refused to discuss this issue.
>

Presumably, it's BT Yahoo (or BT Broadband) who you have been calling. They
will only have access to a list of people who have broadband provided
through BT Yahoo (or BT Broadband as the case may be). They will NOT have
access to a list of people that may have access through the likes of
Pipex/Plusnet/Zen etc.

I would also recommend that you use another ISP. BTs reputation aint that
good. If you give another ISP a call, explain the situation to them, and ask
them to request a manual install then hopefully everything should go a bit
smoother.

--
</Slugsie>

I've been in your shoes m8 and still aint got BB. I went to ofte,,,bag of
shite and wrote to the MD. I was told by the md's asswiper to continually
complain about my line to faults or ask for a simultanious
provision.....fuck them


"Scott" <(E-Mail Removed)> wrote in message
news:sRTWb.4516$(E-Mail Removed)...
> I now have confirmation from someone who lives further from the exchange
> than I but whose line goes into the same box in the village that mine
does,
> has broadband
>
> How should I now tackle BT
> "Scott" <(E-Mail Removed)> wrote in message
> news:FaRWb.4369$(E-Mail Removed)...
> > FOllowing the visit I had from the engineer I went online last night and
> > placed an order with BT at around 10:30pm last night.
> >
> > Out of curiousity I phoned the broadband 0800 no at around 11am this
> > morning.
> > Imagine the surprise when they told me they had already carried out a
line
> > test which showed a negative result.
> >
> > I am a tad doubtful that even the most efficient corporation in the
world
> > could arrange a line test that quickly.
> >
> > Argued a bit with the person on the other end of the phone who did the
> usual
> > reading of answers from a computer screen which told me nothing. They
said
> > tehy would get a supervisor to phone me back.
> >
> > The supervisor did so and stated categorically that a physical test had
> been
> > done on the line which had only been connected yesterday morning. I told
> her
> > I doubted it very much and asked if there was a complaint dept.
> >
> > I was given a number and the person there said it would be nigh on
> > impossible for a proper line test to have been carried out so quickly
and
> > that they were probably just using the results of the previous test. SHe
> > said she would request a manual line test and arrange to have the
results
> > sent to me although I am doubtful of this.
> >
> > The supervisor I spoke to said if I can prove that someone in the street
> has
> > broadband then I would be able to fight them on it. Having just moved in
I
> > dont particularly want to go around harassing all the neighbours to give
> BT
> > info they already have. They will know whether anyone in my street has
> ADSL
> > anyway but the person refused to discuss this issue.
> >
> > Other than writing to my MP/the press/MD of BT does anyone have any
ideas
> on
> > how to bypass these gatekeepers and get to speak to someone who knows
what
> > they are talking about rather than someone with pre prepared answers on
a
> > screen
> >
> > Thanks
> >
> >
>
>

>>They will know whether anyone in my street has ADSL anyway but the person
refused to discuss this issue.

Correct, but....

Would you want BT to hand out your details to any one ? No prob not! Do as
you were asked and knock on doors, people will tell you if they don't mind
you knowing, but BT "can't" tell you.

Phill

On Thu, 12 Feb 2004 20:16:07 -0000, "Scott"
<(E-Mail Removed)> wrote:

>FOllowing the visit I had from the engineer I went online last night and
>placed an order with BT at around 10:30pm last night.
>
>Out of curiousity I phoned the broadband 0800 no at around 11am this
>morning.
>Imagine the surprise when they told me they had already carried out a line
>test which showed a negative result.
>
>I am a tad doubtful that even the most efficient corporation in the world
>could arrange a line test that quickly.
>

I would have been VERY surprised if they had NOT done so.

>Argued a bit with the person on the other end of the phone who did the usual
>reading of answers from a computer screen which told me nothing. They said
>tehy would get a supervisor to phone me back.
>
>The supervisor did so and stated categorically that a physical test had been
>done on the line which had only been connected yesterday morning. I told her
>I doubted it very much and asked if there was a complaint dept.
>

Again, I would have been surprised if it had NOT been done. I would
imagine that on BB enabled exchanges, the test is now done as part of
the commissioning process on new lines. Particularly if they have been
told you want it for BB.


>I was given a number and the person there said it would be nigh on
>impossible for a proper line test to have been carried out so quickly and
>that they were probably just using the results of the previous test.

That person was almost certainly wrong. Actually they were absolutely
certainly wrong, since the test only takes a few minutes.

>The supervisor I spoke to said if I can prove that someone in the street has
>broadband then I would be able to fight them on it. Having just moved in I
>dont particularly want to go around harassing all the neighbours to give BT
>info they already have. They will know whether anyone in my street has ADSL
>anyway but the person refused to discuss this issue.
>

Of course they will know.

They also know that they would be breaking the law if they did tell
you.

You don't want to hassle the neighbours, but you want BT to give you
private information about them?

>Other than writing to my MP/the press/MD of BT does anyone have any ideas on
>how to bypass these gatekeepers and get to speak to someone who knows what
>they are talking about rather than someone with pre prepared answers on a
>screen
>

I've failed three line tests (and with the latest update to the
availability checker, it won't even let me apply any more :-(

But each time, it was quite easy to speak to somebody who could see
the actual results, and tell me what they were (The first time, I had
a line loss of 60.1 Db when the limit was then 55, the most recent
time, it was the capacitance reading that was too high )

--
Alex Heney, Global Villager
Lesser artists borrow. Great artists steal.

To reply by email, my address is aDOTjDOTheneyATbtinternetDOTcom

I'm not suggesting BT tell me who has broadband only whether anyone actually
has it.
They don't need to tell me MR. Smith at no.14 has it. Only that yes there
are a number of people in your street with ADSL provided.
I can't see that that would be breaking the data protection act in any way.

I asked the person on the other end to tell me what the actual test results
were and they refused, telling me that info was private and confidential to
BT Wholesale.

I have now been told by the engineer what route the lines take to the
exchange and have confirmation from someone who lives further away from the
exchange that they have ADSL no problem so distance can't be the issue!!
"Alex Heney" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Thu, 12 Feb 2004 20:16:07 -0000, "Scott"
> <(E-Mail Removed)> wrote:
>
> >FOllowing the visit I had from the engineer I went online last night and
> >placed an order with BT at around 10:30pm last night.
> >
> >Out of curiousity I phoned the broadband 0800 no at around 11am this
> >morning.
> >Imagine the surprise when they told me they had already carried out a
line
> >test which showed a negative result.
> >
> >I am a tad doubtful that even the most efficient corporation in the world
> >could arrange a line test that quickly.
> >
>
> I would have been VERY surprised if they had NOT done so.
>
> >Argued a bit with the person on the other end of the phone who did the
usual
> >reading of answers from a computer screen which told me nothing. They
said
> >tehy would get a supervisor to phone me back.
> >
> >The supervisor did so and stated categorically that a physical test had
been
> >done on the line which had only been connected yesterday morning. I told
her
> >I doubted it very much and asked if there was a complaint dept.
> >
>
> Again, I would have been surprised if it had NOT been done. I would
> imagine that on BB enabled exchanges, the test is now done as part of
> the commissioning process on new lines. Particularly if they have been
> told you want it for BB.
>
>
> >I was given a number and the person there said it would be nigh on
> >impossible for a proper line test to have been carried out so quickly and
> >that they were probably just using the results of the previous test.
>
> That person was almost certainly wrong. Actually they were absolutely
> certainly wrong, since the test only takes a few minutes.
>
> >The supervisor I spoke to said if I can prove that someone in the street
has
> >broadband then I would be able to fight them on it. Having just moved in
I
> >dont particularly want to go around harassing all the neighbours to give
BT
> >info they already have. They will know whether anyone in my street has
ADSL
> >anyway but the person refused to discuss this issue.
> >
>
> Of course they will know.
>
> They also know that they would be breaking the law if they did tell
> you.
>
> You don't want to hassle the neighbours, but you want BT to give you
> private information about them?
>
> >Other than writing to my MP/the press/MD of BT does anyone have any ideas
on
> >how to bypass these gatekeepers and get to speak to someone who knows
what
> >they are talking about rather than someone with pre prepared answers on a
> >screen
> >
>
> I've failed three line tests (and with the latest update to the
> availability checker, it won't even let me apply any more :-(
>
> But each time, it was quite easy to speak to somebody who could see
> the actual results, and tell me what they were (The first time, I had
> a line loss of 60.1 Db when the limit was then 55, the most recent
> time, it was the capacitance reading that was too high )
>
> --
> Alex Heney, Global Villager
> Lesser artists borrow. Great artists steal.
>
> To reply by email, my address is aDOTjDOTheneyATbtinternetDOTcom