More BT 21CN failure

BT claim that their network does not support IPv6 on 21CN, even though
the wholesale product they sell is IP version agnostic, and it has been
established that there is a known bug affecting some of their equipment.

A&A have since found that the problem affects not only IPv6, but IPv4 as
well. BT finally closed the ticket today (after closing a previous
ticket, presumably so they can claim to meet their targets) referring
them to their account manager.

Interesting reading:-

http://www.advogato.org/person/dwmw2/rss.xml
http://david.woodhou.se/bt-clueless-1.html
http://david.woodhou.se/bt-clueless-2.html

In uk.telecom.broadband, on Wed, 22 Oct 2008 21:20:58, Chris Hills
wrote:

>BT claim that their network does not support IPv6 on 21CN, even though
>the wholesale product they sell is IP version agnostic, and it has been
>established that there is a known bug affecting some of their equipment.
>
>A&A have since found that the problem affects not only IPv6, but IPv4
>as well. BT finally closed the ticket today (after closing a previous
>ticket, presumably so they can claim to meet their targets) referring
>them to their account manager.
>
>Interesting reading:-
>
>http://www.advogato.org/person/dwmw2/rss.xml
>http://david.woodhou.se/bt-clueless-1.html
>http://david.woodhou.se/bt-clueless-2.html

Brilliant stuff. Well done A&A for keeping up the pressure.

--
Jim Crowther

"Chris Hills" <(E-Mail Removed)> wrote in message
news:gdnueq$7i8$(E-Mail Removed)...
> BT claim that their network does not support IPv6 on 21CN, even though the
> wholesale product they sell is IP version agnostic, and it has been
> established that there is a known bug affecting some of their equipment.
>
> A&A have since found that the problem affects not only IPv6, but IPv4 as
> well. BT finally closed the ticket today (after closing a previous ticket,
> presumably so they can claim to meet their targets) referring them to
> their account manager.
>
> Interesting reading:-
>
> http://www.advogato.org/person/dwmw2/rss.xml
> http://david.woodhou.se/bt-clueless-1.html
> http://david.woodhou.se/bt-clueless-2.html

What an eye opener!

Is this typical of ISP - BTW communication?
The systems seem to be churning out auto-responses most
of the time with very little human input.
When it does eventually get "interesting" it degenerates into a
slanging match about who has been rude on the phone.
The system then appears not to cope with the longer
human generated sentences that ensue, and they get
truncated. Perhaps this system needs a Cisco patch
as well.

--
Graham.

%Profound_observation%

On Fri, 24 Oct 2008 21:36:10 +0100, Graham. wrote:

> The system then
> appears not to cope with the longer human generated sentences that
> ensue, and they get truncated. Perhaps this system needs a Cisco patch
> as well.

Alas it needs to be patched by Siebel. Quite why an organisation the size
of BT needs to outsource software development is beyond me. Presumably
the desire to make savings is the driver; obviously they've decided the
cost in terms of customer dissatisfaction is worth it.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
22:00:29 up 9 days, 1:51, 1 user, load average: 0.24, 0.12, 0.17
They call me titless because I have no tits

"Graham." wrote:

> "Chris Hills" <(E-Mail Removed)> wrote in message
>
> > BT claim that their network does not support IPv6 on 21CN, even though the
> > wholesale product they sell is IP version agnostic, and it has been
> > established that there is a known bug affecting some of their equipment.
> >
> > A&A have since found that the problem affects not only IPv6, but IPv4 as
> > well. BT finally closed the ticket today (after closing a previous ticket,
> > presumably so they can claim to meet their targets) referring them to
> > their account manager.
> >
> > Interesting reading:-
> >
> > http://www.advogato.org/person/dwmw2/rss.xml
> > http://david.woodhou.se/bt-clueless-1.html
> > http://david.woodhou.se/bt-clueless-2.html
>
> What an eye opener!
>
> Is this typical of ISP - BTW communication?
> The systems seem to be churning out auto-responses most
> of the time with very little human input.
> When it does eventually get "interesting" it degenerates into a
> slanging match about who has been rude on the phone.
> The system then appears not to cope with the longer
> human generated sentences that ensue, and they get
> truncated. Perhaps this system needs a Cisco patch
> as well.

Totally astonishing !

Graham

Chris Hills <(E-Mail Removed)> wrote:
> http://www.advogato.org/person/dwmw2/rss.xml
> http://david.woodhou.se/bt-clueless-1.html
> http://david.woodhou.se/bt-clueless-2.html

Oh my goodness. I think conversations like that separate the ISPs who
really know what they're doing and are tenacious about it (A&A) from
those that possibly don't. It almost makes me want to switch ISPs in
case I get a similar quality of problem!

Chris

"Chris Davies" <chris-(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Chris Hills <(E-Mail Removed)> wrote:
>> http://www.advogato.org/person/dwmw2/rss.xml
>> http://david.woodhou.se/bt-clueless-1.html
>> http://david.woodhou.se/bt-clueless-2.html
>
> Oh my goodness. I think conversations like that separate the ISPs who
> really know what they're doing and are tenacious about it (A&A) from
> those that possibly don't. It almost makes me want to switch ISPs in
> case I get a similar quality of problem!

In my experience, most conversations with BT are of the same "kicking
blancmange" style. Very clearly, the success critera for the support staff
is to close the call irrespective of the actual problem. Who is Peter
Meredith anyway?

If I met Shaun from A&A I would buy him a drink!!

--
Graham J

On Wed, 29 Oct 2008 18:05:05 UTC, "Graham J" <(E-Mail Removed)>
wrote:

> If I met Shaun from A&A I would buy him a drink!!

So would I!

--
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

Graham J wrote:

> If I met Shaun from A&A I would buy him a drink!!

My name is alexd and I endorse this message.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
21:32:17 up 15 days, 2:23, 1 user, load average: 0.10, 0.11, 0.09
They call me titless because I have no tits