Mike wrote:
> Hi,
>
> A friend of mine has had a bit of a problem with his broadband
> connection and I wonder if anyone out there can help me and him.
>
> He was using his PC fine with no problems on broadband connecting to
> AOL via his BT Voyager USB Modem.
>
> One day he came home from work and the phones weren't working. BT
> fixed the problem and the phones were working, but somehow the modem
> will not connect. The data light doesn't light up and the diagnostic
> run says that there is no signal. He's got 3 filters that came with
> the PC setup and he's also bought another from PC World. There is
> still no connection. Could there be a problem with the modem?? The
> power light is on but no signal is detected. Could the modem have
> been affected by the phone line problem?? Could BT have messed up
> the connection? Once DSL is enabled is there a possibility that it
> could get turned off again??
>
> Any help would be appreciated. In the meantime I will try to borrow
> a modem etc. of someone who's connection is working to see if
> there's a problem with the modem.
>
> Thanks in advance
Type of modem may be a good place to start, but it is perfectly feasible for
the fix which the BT engineer put in place could have blocked/stopped or
even disconnected your broadband depending on what he did.
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