Modem question... From the Desk of Scott Fiore

Hi,
I own a Motorola Surfboard 5220 modem (about 1 1/2 years old) that I
connect to my Airport Express. I received a call from my internet
provider this morning notifying me that because this modem is being
discontinued by Motorola, it will soon stop working and I will need to
buy or rent a new modem. Does this sound right? I don't see why a
modem would just stop working because the manufacturer discontinues
the model. Any ideas? Thanks!
-Scott Fiore
PowerMacG5
1.8 GHz

"Jeff Liebermann" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Thu, 26 Feb 2009 14:40:29 -0800 (PST), Scott Fiore
> <(E-Mail Removed)> wrote:
>
>>I own a Motorola Surfboard 5220 modem (about 1 1/2 years old) that I
>>connect to my Airport Express. I received a call from my internet
>>provider this morning notifying me that because this modem is being
>>discontinued by Motorola, it will soon stop working and I will need to
>>buy or rent a new modem.
>
> And your internet provider is ??? Sigh. Running RDNS against your
> IP of 24.117.111.40 yields cableone.net. Is that correct?
>
> I'm really impressed that Cable One would call you on the telephone to
> inform you that the end of the world is near. Normally, such things
> are gone by email, notices on their web site, or via USPS snail mail.
> It's also not exactly standard practice to swap out modems with almost
> zero notice. Perhaps you've been ignoring email and mail from your
> ISP?
>
> The SBV5220 modem has already been discontinued:
> <http://broadband.motorola.com/consumers/support/default.asp?supportSection=DiscontinuedProducts>
>
> From the FAQ at CableOne:
>
> What does "End of Life" mean?
> A cable modem that is specified as "End of Life" was once a
> recommended Cable One cable modem. Due to the discontinued production,
> manufacturer support changes, or other technical issues, these cable
> modems are no longer recommended. At present, these modems will
> continue to operate normally on our network and are permitted to
> complete the Cable One registration process. No dates have been
> specified to retire these modems from our network at this time. We
> suggest that at some point in the near future subscribers replace
> these cable modems with Cable One Certified cable modems @
> http://help.cableone.net/cable/cm/.
>
> CableOne does have a support web site:
> <http://help.cableone.net/cable/>
> The SBV5220 isn't listed on this supported modems list:
> <http://help.cableone.net/cable/cm/Certified_Modems.aspx>
> However, the SBV5220 is listed as a "certified" modem on this page:
> <http://help.cableone.net/cable/cm/>
> Toss a coin? Perhaps a call to your ISP (cableone) support department
> might be useful to untangle the muddle.
>
>>Does this sound right? I don't see why a
>>modem would just stop working because the manufacturer discontinues
>>the model. Any ideas? Thanks!
>
> I do. If if your unspecified ISP is switching to DOCSIS 3.0, you will
> need a compatible modem. The SBV5220 is only usable with DOCSIS 2.0
> and below. It may also be a the result of a security issue with the
> modem, where the manufactory does not want to fix the firmware and the
> ISP does not want to live with the problem. It may also be the result
> of a high modem failure rate, where replacements are not easily
> available.
>
> Incidentally, this has nothing to do with wireless internet. Please
> find a more appropriate usenet newsgroup, forum, or mailing list to
> ask your support questions.

Interesting point about the underlying encoding or delivery technology
driving what "modems" will continue to work on a given ISP.
Same could maybe be said for DSL at some point.

But all the smart folks hang out here - and we learn so much together

On Feb 27, 1:04*pm, Jeff Liebermann <je...@cruzio.com> wrote:


Jeff I hope you can share your question and answer with the group at
"unlockingmodems-com"