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Modem problems

 
 
BrianG
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      11-28-2003, 07:30 AM
Can anyone help please. Windows xp. Sagem F@st 800 - 840 modem. 2.3 mbps.
When I start up my computer I have an icon which starts red, then yellow and
then green to show the line is available. I then dial up to broadband. On
several occasions now my icon appears and even changes colour, then
disappears. At this point I cannot dial up, its as though the modem doesn't
exist and there is no line available. Can't get the icon back without
re-booting the computer - which works sometimes!! Even tried to uninstall
when it happened, but when I got to the stage of being ready to take out the
usb connector the menu didn't show the modem as being there. I'm back online
now of course on the second attempt today. Brian



 
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Colin Wilson
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      11-28-2003, 01:23 PM
> Can anyone help please. Windows xp. Sagem F@st 800 - 840 modem. 2.3 mbps.
> When I start up my computer I have an icon which starts red, then yellow and
> then green to show the line is available. I then dial up to broadband. On
> several occasions now my icon appears and even changes colour, then
> disappears. At this point I cannot dial up


It sounds like a classic USB modem problem - many chipsets built onto the
motherboard have problems with USB modems, and the symptoms you describe
match them pretty well.

I`m guessing you have either a VIA or SiS chipset on the motherboard.

How many devices have you got in that particular USB port - if you have
more than one, it might be worth removing everything else connected
via USB and see if the problem persists. If that cures the problem,
there`s the answer - your motherboard either has a chipset with a known
problem, or may not be able to provide enough power to the USB port to
run the stuff you want. Rebooting will usually cure this, but its not
ideal - it drove me bloody mad as I was having to do it several times a
day, and that`s excluding "normal" windows crashes !

Another solution that some people have reported success with is a
seperately powered USB hub, although you are probably looking tat about
£20+ for one of these. For the additional expense, a modem / router is
well worth going for, which connects to your machine using a standard
network cable.

Prices are in the region of £35-£40 for a cheap one from ebuyer, but the
more well known names seem to start in the region of £80 upwards.

I`ve never once regretted buying mine (a cheap one) - it saved me a LOT
of problems and is a lot more secure against hackers. They are usually a
piece of cake to set up, and are not normally OS dependant.

The only proviso with routers is with some applications produced by M$
(ie. Netmeeting) use weird and wonderful non-standard protocols for
certain functions in the program which may not be supported on a cheap
router. I`ve certainly never had any problems with any software since I
bought mine in about April, but I don`t use Netmeeting.

AR41 (the one i`ve got) and ASR-8400 are a couple of model numbers to
look for on ebuyer, although the AR41 went out of stock a while ago, they
do seem to get more stock in sporadically.

Either of these would give you a 4 port router / modem combo, which means
you could plug in 4 machines at a time and all could use the internet
independantly without you needing to sort out any ICS crap.

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