modem does not work

Problem: I am a computer novice. I have an older Dell Inspiron 3500 Laptop
with a new hard drive and Win XP. Prior to the new drive, I had no problems
with my modem or connecting to the internet via dialup. Since the new hard
drive, the computer detects the modem, and claims that the device is working
properly, but I get no dial tone and no internet connection. I tried doing a
find new hardware, but the modem is in there. I tried all the Win XP problem
solvers, but they don't work or are not applicable. Anyone know of any other
tricks?

"mia vai" <(E-Mail Removed)> wrote in message
news2AEA73B-BCD3-4E82-8F66-(E-Mail Removed)...

> Problem: I am a computer novice. I have an older Dell Inspiron 3500
Laptop
> with a new hard drive and Win XP. Prior to the new drive, I had no
problems
> with my modem or connecting to the internet via dialup. Since the new
hard
> drive, the computer detects the modem, and claims that the device is
working
> properly, but I get no dial tone and no internet connection. I tried
doing a
> find new hardware, but the modem is in there. I tried all the Win XP
problem
> solvers, but they don't work or are not applicable. Anyone know of any
other
> tricks?

1. PCs call components like modems "devices." The standard
cure for any malfunctioning modem is to remove it from
/ Control Panel / System / Device Manager
and then reboot. Default start-up procedures ought to recognize
a "new device" and instal it for you.

2. To use the Internet, you need to instal "Diall Up Networking
and in / Control Panel / Network
some other software e.g. TCP/IP "protocol." The
modem Wizard (or the modem troubleshooter) ought to
hold your hand through this process.

Try these two steps and post results here. (Because
this NG is for wireless users, cf. name, it may get less
traffic from dial-up users than others. But having
started this thread here you ought to follow through.)

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

I re -install XP on to the new drive.

"smlunatick" wrote:

> On May 18, 2:36 am, mia vai <mia...@discussions.microsoft.com> wrote:
> > Problem: I am a computer novice. I have an older Dell Inspiron 3500 Laptop
> > with a new hard drive and Win XP. Prior to the new drive, I had no problems
> > with my modem or connecting to the internet via dialup. Since the new hard
> > drive, the computer detects the modem, and claims that the device is working
> > properly, but I get no dial tone and no internet connection. I tried doing a
> > find new hardware, but the modem is in there. I tried all the Win XP problem
> > solvers, but they don't work or are not applicable. Anyone know of any other
> > tricks?
>
> How did you install XP onto the new drive? Did you do a re-install of
> your Xp or did you copy the "old" drive onto the new drive?
>

"Don Phillipson" wrote:

> "mia vai" <(E-Mail Removed)> wrote in message
> news2AEA73B-BCD3-4E82-8F66-(E-Mail Removed)...
>
> > Problem: I am a computer novice. I have an older Dell Inspiron 3500
> Laptop
> > with a new hard drive and Win XP. Prior to the new drive, I had no
> problems
> > with my modem or connecting to the internet via dialup. Since the new
> hard
> > drive, the computer detects the modem, and claims that the device is
> working
> > properly, but I get no dial tone and no internet connection. I tried
> doing a
> > find new hardware, but the modem is in there. I tried all the Win XP
> problem
> > solvers, but they don't work or are not applicable. Anyone know of any
> other
> > tricks?
>
> 1. PCs call components like modems "devices." The standard
> cure for any malfunctioning modem is to remove it from
> / Control Panel / System / Device Manager
> and then reboot. Default start-up procedures ought to recognize
> a "new device" and instal it for you.
>
> 2. To use the Internet, you need to instal "Diall Up Networking
> and in / Control Panel / Network
> some other software e.g. TCP/IP "protocol." The
> modem Wizard (or the modem troubleshooter) ought to
> hold your hand through this process.
>
> Try these two steps and post results here. (Because
> this NG is for wireless users, cf. name, it may get less
> traffic from dial-up users than others. But having
> started this thread here you ought to follow through.)
>
> --
> Don Phillipson
> Carlsbad Springs
> (Ottawa, Canada)
>
>
> Thanks, Don.
I uninstalled my modem and attempted to have it recognized by 'found new
hardware'. It found the modem and claims it works properly, but still no
dial tone. I will try to make sure I have networking downloaded and see if
that makes a difference. I have not received any error messages indicating
that I am missing networking, though.
mia vai
>
>