Model ME102 - 802.11b Wireless Access Point and Model MA101 and 802.11b Wireless USB Adapter

Can anyone help me please, I have tried Netgear support, but it is a 2 hour
wait on the phone!

I bought these products in late December 02, they were successfully
installed and have been working with no problems until last night. I am
using a Zoom modem for adsl which the access point is then linked in to.

From last night the networked computers are not receiving any signals. All
the Netgear equipment have orange lights on. I have tried unplugging and
deluging in, restarting the computers including the one with the zoom modem
in. The main computer is receiving internet signals just fine.

Can anyone help/advise me further, I am presuming the problem is with the
Access point, rather than the individual receivers (we have 3). Two
computers have Windows 98 and the third Windows XP. We are unable to
access printers and internet via the network.

Thank you
M

"Geoff Lane" <(E-Mail Removed)> wrote in message
news:3f1d7a0a$0$56606$(E-Mail Removed) t...
> M <(E-Mail Removed)> wrote:
> > From last night the networked computers are not receiving any signals.
All
> > the Netgear equipment have orange lights on. I have tried unplugging
and
> > deluging in, restarting the computers including the one with the zoom
modem
> > in. The main computer is receiving internet signals just fine.
>
> It sounds like a known problem with the ME102. Call Netgear and hang on
till
> you get a real person. Describe the symptoms and they will send you a
> replacement power supply. The one supplied with the ME102 isn't up to the
> job.
>
> Then complain about the excessive wait times for their call centre.
>
> Alternatively, if you want to take the risk, you can replace it yourself
> with a 5v 1A supply. Don't blame me if your blow up your unit :-)
>
> --
> Geoff Lane

Thanks Geoff

I have done this, not sure that I got a real person, it was a very
frustrating experience, and basically took so long for them to take my name
and address! I was not getting much joy with them, they couldn't understand
that it was probably the access point as none of the network is going, when
the phone cut off and yet again I had to dial in and it looks like I am on a
long wait, still waiting as I respond to this! Of course what has really
got at me is that I received an email asking me to fill in a questionnaire
about the service I received, almost as soon as the phone cut off!!

"M" <(E-Mail Removed)> wrote in message
news:bfk2ib$bo5$(E-Mail Removed)...
>
> "Geoff Lane" <(E-Mail Removed)> wrote in message
> news:3f1d7a0a$0$56606$(E-Mail Removed) t...
> > M <(E-Mail Removed)> wrote:
> > > From last night the networked computers are not receiving any signals.
> All
> > > the Netgear equipment have orange lights on. I have tried unplugging
> and
> > > deluging in, restarting the computers including the one with the zoom
> modem
> > > in. The main computer is receiving internet signals just fine.
> >
> > It sounds like a known problem with the ME102. Call Netgear and hang on
> till
> > you get a real person. Describe the symptoms and they will send you a
> > replacement power supply. The one supplied with the ME102 isn't up to
the
> > job.
> >
> > Then complain about the excessive wait times for their call centre.
> >
> > Alternatively, if you want to take the risk, you can replace it yourself
> > with a 5v 1A supply. Don't blame me if your blow up your unit :-)
> >
> > --
> > Geoff Lane
>
> Thanks Geoff
>
> I have done this, not sure that I got a real person, it was a very
> frustrating experience, and basically took so long for them to take my
name
> and address! I was not getting much joy with them, they couldn't
understand
> that it was probably the access point as none of the network is going,
when
> the phone cut off and yet again I had to dial in and it looks like I am on
a
> long wait, still waiting as I respond to this! Of course what has really
> got at me is that I received an email asking me to fill in a questionnaire
> about the service I received, almost as soon as the phone cut off!!
>
Got through after 30 mins, gave my name and telephone number again and guess
what happened the phone cut off!!!!!!!!!!!!!!

"M" <(E-Mail Removed)> wrote in message
news:bfk38t$g153b$(E-Mail Removed)...
>
> "M" <(E-Mail Removed)> wrote in message
> news:bfk2ib$bo5$(E-Mail Removed)...
> >
> > "Geoff Lane" <(E-Mail Removed)> wrote in message
> > news:3f1d7a0a$0$56606$(E-Mail Removed) t...
> > > M <(E-Mail Removed)> wrote:
> > > > From last night the networked computers are not receiving any
signals.
> > All
> > > > the Netgear equipment have orange lights on. I have tried
unplugging
> > and
> > > > deluging in, restarting the computers including the one with the
zoom
> > modem
> > > > in. The main computer is receiving internet signals just fine.
> > >
> > > It sounds like a known problem with the ME102. Call Netgear and hang
on
> > till
> > > you get a real person. Describe the symptoms and they will send you a
> > > replacement power supply. The one supplied with the ME102 isn't up to
> the
> > > job.
> > >
> > > Then complain about the excessive wait times for their call centre.
> > >
> > > Alternatively, if you want to take the risk, you can replace it
yourself
> > > with a 5v 1A supply. Don't blame me if your blow up your unit :-)
> > >
> > > --
> > > Geoff Lane
> >
> > Thanks Geoff
> >
> > I have done this, not sure that I got a real person, it was a very
> > frustrating experience, and basically took so long for them to take my
> name
> > and address! I was not getting much joy with them, they couldn't
> understand
> > that it was probably the access point as none of the network is going,
> when
> > the phone cut off and yet again I had to dial in and it looks like I am
on
> a
> > long wait, still waiting as I respond to this! Of course what has
really
> > got at me is that I received an email asking me to fill in a
questionnaire
> > about the service I received, almost as soon as the phone cut off!!
> >
> Got through after 30 mins, gave my name and telephone number again and
guess
> what happened the phone cut off!!!!!!!!!!!!!!
>
>I emailed the company via the web site stating my disgust at their call
centre. Received an email back soon after asking me when would be suitable
for the UK support to telephone me. I have now received a call form them
and it appears it is the power supply so a new one is on the way. Support
in UK was excellent.