I know, but without knowing exactly what is running on the system in
question, that is one of the troubleshooting scenarios. There could be
umpteen reasons for the problem, but so far that's all that has been
mentioned. Could also be the user has an active dial-up modem, or is
running 18 other programs or has an issue with a graphics card driver while
trying to install. 8-)
--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone -
www.microsoft.com/windowsxp/expertzone
"Brian W" <brianw@gold_death_2_spam_rush.com> wrote in message
news:e1mumCK%(E-Mail Removed)...
> > Try temporarily uninstalling Norton. The Symantec products don't
normally
> > play nice when you "exit" them, they just keep running underneath.
>
> You know, Chris; I keep reading this, but when I installed my MN-500
(quite
> osme time ago), I didn't even disable Norton AV.
>
> Regards
> Brian W
>
>