MN-500 and Pac Bell DSL grief

hi,

i'm running windows 2000, and trying to get an MN-500 to work with Pac
Bell DSL. my computer is hard wired to the router. the problem is, the
router will drop the DSL connection after a few minutes, and nothing
less than a power-down of the router will get it working again. i like
to think that i know a little bit about setting up wireless routers
basics - i've had netgear and linksys routers working in the past with
zero problems.

i've upgraded to the latest firmware, i don't have any firewall
software, and i've hunted high and low for threads pertaining to this
problem, but haven't found anything that might fix the problem.

the worst thing is, there is no tech support number that i can call -
free or paid.

am i just S.O.L?

thanks in advance for any help you might be able to give me.

If instead of resetting the router browse to http://192.168.2.1 And
check the basestation log. I bet the last entry is a PADT. If that is
the case your ISP is killing your Internet Connection. There is free
tech support for 1 year from the first time you call in BTW (That is
assuming you are in the USA or Canada which are the only countries this
hardware is supported in).

XB wrote:

> hi,
>
> i'm running windows 2000, and trying to get an MN-500 to work with Pac
> Bell DSL. my computer is hard wired to the router. the problem is, the
> router will drop the DSL connection after a few minutes, and nothing
> less than a power-down of the router will get it working again. i like
> to think that i know a little bit about setting up wireless routers
> basics - i've had netgear and linksys routers working in the past with
> zero problems.
>
> i've upgraded to the latest firmware, i don't have any firewall
> software, and i've hunted high and low for threads pertaining to this
> problem, but haven't found anything that might fix the problem.
>
> the worst thing is, there is no tech support number that i can call -
> free or paid.
>
> am i just S.O.L?
>
> thanks in advance for any help you might be able to give me.

wow - i'll check. if this turns out to be the case, what is it about
the Microsoft router that Pac Bell doesn't like? i've used Linksys,
Netgear, and Zyxel without any problems in the past. and how would i
approach pac bell? what should i tell them to change or check?

good to hear about the tech support, but i can't find an actual
telephone # anywhere - not the manual, and not on the box.

thanks.


joker <no-(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> If instead of resetting the router browse to http://192.168.2.1 And
> check the basestation log. I bet the last entry is a PADT. If that is
> the case your ISP is killing your Internet Connection. There is free
> tech support for 1 year from the first time you call in BTW (That is
> assuming you are in the USA or Canada which are the only countries this
> hardware is supported in).
>
> XB wrote:
>
> > hi,
> >
> > i'm running windows 2000, and trying to get an MN-500 to work with Pac
> > Bell DSL. my computer is hard wired to the router. the problem is, the
> > router will drop the DSL connection after a few minutes, and nothing
> > less than a power-down of the router will get it working again. i like
> > to think that i know a little bit about setting up wireless routers
> > basics - i've had netgear and linksys routers working in the past with
> > zero problems.
> >
> > i've upgraded to the latest firmware, i don't have any firewall
> > software, and i've hunted high and low for threads pertaining to this
> > problem, but haven't found anything that might fix the problem.
> >
> > the worst thing is, there is no tech support number that i can call -
> > free or paid.
> >
> > am i just S.O.L?
> >
> > thanks in advance for any help you might be able to give me.

oops, upon further inspection, i was able to find the tech support #,
but they weren't able to help much

joker <no-(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> If instead of resetting the router browse to http://192.168.2.1 And
> check the basestation log. I bet the last entry is a PADT. If that is
> the case your ISP is killing your Internet Connection. There is free
> tech support for 1 year from the first time you call in BTW (That is
> assuming you are in the USA or Canada which are the only countries this
> hardware is supported in).
>
> XB wrote:
>
> > hi,
> >
> > i'm running windows 2000, and trying to get an MN-500 to work with Pac
> > Bell DSL. my computer is hard wired to the router. the problem is, the
> > router will drop the DSL connection after a few minutes, and nothing
> > less than a power-down of the router will get it working again. i like
> > to think that i know a little bit about setting up wireless routers
> > basics - i've had netgear and linksys routers working in the past with
> > zero problems.
> >
> > i've upgraded to the latest firmware, i don't have any firewall
> > software, and i've hunted high and low for threads pertaining to this
> > problem, but haven't found anything that might fix the problem.
> >
> > the worst thing is, there is no tech support number that i can call -
> > free or paid.
> >
> > am i just S.O.L?
> >
> > thanks in advance for any help you might be able to give me.

Set the router to auto disconnect after about 500 seconds and enable the
auto reconnect feature. The reason they are kicking you off is because
they see that you are not using the connection which is costing them money.

XB wrote:

> wow - i'll check. if this turns out to be the case, what is it about
> the Microsoft router that Pac Bell doesn't like? i've used Linksys,
> Netgear, and Zyxel without any problems in the past. and how would i
> approach pac bell? what should i tell them to change or check?
>
> good to hear about the tech support, but i can't find an actual
> telephone # anywhere - not the manual, and not on the box.
>
> thanks.
>
>
> joker <no-(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
>
>>If instead of resetting the router browse to http://192.168.2.1 And
>>check the basestation log. I bet the last entry is a PADT. If that is
>>the case your ISP is killing your Internet Connection. There is free
>>tech support for 1 year from the first time you call in BTW (That is
>>assuming you are in the USA or Canada which are the only countries this
>>hardware is supported in).
>>
>>XB wrote:
>>
>>
>>>hi,
>>>
>>>i'm running windows 2000, and trying to get an MN-500 to work with Pac
>>>Bell DSL. my computer is hard wired to the router. the problem is, the
>>>router will drop the DSL connection after a few minutes, and nothing
>>>less than a power-down of the router will get it working again. i like
>>>to think that i know a little bit about setting up wireless routers
>>>basics - i've had netgear and linksys routers working in the past with
>>>zero problems.
>>>
>>>i've upgraded to the latest firmware, i don't have any firewall
>>>software, and i've hunted high and low for threads pertaining to this
>>>problem, but haven't found anything that might fix the problem.
>>>
>>>the worst thing is, there is no tech support number that i can call -
>>>free or paid.
>>>
>>>am i just S.O.L?
>>>
>>>thanks in advance for any help you might be able to give me.

in the end, after lots of aggravation and about 2 hours on the phone
with MS tech support, it turns out that i had a defective router.
thanks to everyone for their help.

(E-Mail Removed) (XB) wrote in message
news:<(E-Mail Removed) om>...
> oops, upon further inspection, i was able to find the tech support #,
> but they weren't able to help much
>
> joker <no-(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...
> > If instead of resetting the router browse to http://192.168.2.1 And
> > check the basestation log. I bet the last entry is a PADT. If that is
> > the case your ISP is killing your Internet Connection. There is free
> > tech support for 1 year from the first time you call in BTW (That is
> > assuming you are in the USA or Canada which are the only countries this
> > hardware is supported in).
> >
> > XB wrote:
> >
> > > hi,
> > >
> > > i'm running windows 2000, and trying to get an MN-500 to work with Pac
> > > Bell DSL. my computer is hard wired to the router. the problem is, the
> > > router will drop the DSL connection after a few minutes, and nothing
> > > less than a power-down of the router will get it working again. i like
> > > to think that i know a little bit about setting up wireless routers
> > > basics - i've had netgear and linksys routers working in the past with
> > > zero problems.
> > >
> > > i've upgraded to the latest firmware, i don't have any firewall
> > > software, and i've hunted high and low for threads pertaining to this
> > > problem, but haven't found anything that might fix the problem.
> > >
> > > the worst thing is, there is no tech support number that i can call -
> > > free or paid.
> > >
> > > am i just S.O.L?
> > >
> > > thanks in advance for any help you might be able to give me.