Mis-selling first Talk-Talk, now BT...

A friend is 'moving back to BT' from another telephone provider and gave
me horrible news of her new £40/month package.

It included BT Infinity Broadband....

This is an elderly lady living alone without a computer in the house, or
immediate plans to get one.

I've just been on the phone to get it down to the basic £12/month, and
when/if the time comes that she wants the internet then off to Plusnet
for basic ADSL we will go.


Talk Talk were up to this trick not so long ago, I have elderly
relatives that proudly show me their unused router received in the post
- again no plans in actually using it.

:-(

--
Adrian C

In article <(E-Mail Removed)>, Adrian C
<(E-Mail Removed)> scribeth thus
>
>A friend is 'moving back to BT' from another telephone provider and gave
>me horrible news of her new £40/month package.

Why ever does she want to move back to BT for?..

>
>It included BT Infinity Broadband....
>
>This is an elderly lady living alone without a computer in the house, or
>immediate plans to get one.
>
>I've just been on the phone to get it down to the basic £12/month, and
>when/if the time comes that she wants the internet then off to Plusnet
>for basic ADSL we will go.
>
>
>Talk Talk were up to this trick not so long ago, I have elderly
>relatives that proudly show me their unused router received in the post
>- again no plans in actually using it.
>
>:-(
>

--
Tony Sayer

In article <(E-Mail Removed)>, (E-Mail Removed) says...
>
> In article <(E-Mail Removed)>, Adrian C
> <(E-Mail Removed)> scribeth thus
> >
> >A friend is 'moving back to BT' from another telephone provider and gave
> >me horrible news of her new £40/month package.
>
> Why ever does she want to move back to BT for?..
>
> >
> >It included BT Infinity Broadband....
> >
> >This is an elderly lady living alone without a computer in the house, or
> >immediate plans to get one.
> >
> >I've just been on the phone to get it down to the basic £12/month, and
> >when/if the time comes that she wants the internet then off to Plusnet
> >for basic ADSL we will go.
> >
> >
> >Talk Talk were up to this trick not so long ago, I have elderly
> >relatives that proudly show me their unused router received in the post
> >- again no plans in actually using it.
> >
> >:-(
> >

Why not? In total I've been with BT/PO Telephones for over 47 years,
taking both 'ordinary' telephone service and when it became available,
internet. Only ever had three faults - 1969, 1987 and 2008. Never had
cause to complain and everything has been brilliant - wouldn't dream of
going with anyone else.

"tony sayer" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <(E-Mail Removed)>, Adrian C
> <(E-Mail Removed)> scribeth thus
>>
>>A friend is 'moving back to BT' from another telephone provider and gave
>>me horrible news of her new £40/month package.
>
> Why ever does she want to move back to BT for?..
>

To have more expensive Broadband or fiber, :-)
Regards
David
Ps
Could not resist the joke.

"Dave" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) m...
> In article <(E-Mail Removed)>, (E-Mail Removed) says...
>>
>> >
>
> Why not? In total I've been with BT/PO Telephones for over 47 years,
> taking both 'ordinary' telephone service and when it became available,
> internet. Only ever had three faults - 1969, 1987 and 2008. Never had
> cause to complain and everything has been brilliant - wouldn't dream of
> going with anyone else.

Well maybe cost does not bother you and your just lucky your BB speed does
not slow down, also if you have had no reason to complain you will not have
suffered at the Indian call center.
Regards
David

On Oct 26, 9:43*pm, "David" <david.p...@resco.net> wrote:
> "Dave" <n...@wanted.com> wrote in message
>
> news:(E-Mail Removed) m...
>
> > In article <hYp7YJA2cGqOF...@bancom.co.uk>, t...@bancom.co.uk says...
>
> > Why not? In total I've been with BT/PO Telephones for over 47 years,
> > taking both 'ordinary' telephone service and when it became available,
> > internet. Only ever had three faults - 1969, 1987 and 2008. Never had
> > cause to complain and everything has been brilliant - wouldn't dream of
> > going with anyone else.
>
> Well maybe cost does not bother you and your just lucky your BB speed does
> not slow down, also if you have had no reason to complain you will not have
> suffered at the Indian call center.
> Regards
> David

I have just renewed my Internet and Phone deal with BT. I rang up
saying I wanted to move to Orange and I got a cracking deal ! I have
no specific allegiance to BT, it's just that they were the best in
terms of features and matched prices once I had haggled.

I don't think there is a lot of difference in the service you will
get., it's the same phone line after all, however it does seem that my
BT Broadband is ADSL2 which might not be the case if a switched.
Generally I am very happy with the quality of service BT provide and
would rather not switch unless it's going to save a lot of money.

You do have to keep an eye on the bills though. I signed up for
'friends and family mobile' since it was free, however since my last
're-negotionation' 12 months ago they've been charging £1.50 a
month... and the Indian chap /refused/ to refund it !!! I get my bills
online now and I guess I never bothered to look at them DOH !!

Simon

On 26/10/11 21:39, David wrote:
>
>
> "tony sayer" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> In article <(E-Mail Removed)>, Adrian C
>> <(E-Mail Removed)> scribeth thus
>>>
>>> A friend is 'moving back to BT' from another telephone provider and gave
>>> me horrible news of her new £40/month package.
>>
>> Why ever does she want to move back to BT for?..
>>
>
> To have more expensive Broadband or fiber, :-)
> Regards
> David
> Ps
> Could not resist the joke.

Would have been better with "fibre" (as used in the optical sense, even
in the USA).

--
PeeGee

"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

In article <(E-Mail Removed)> , Dave
<(E-Mail Removed)> scribeth thus
>In article <(E-Mail Removed)>, (E-Mail Removed) says...
>>
>> In article <(E-Mail Removed)>, Adrian C
>> <(E-Mail Removed)> scribeth thus
>> >
>> >A friend is 'moving back to BT' from another telephone provider and gave
>> >me horrible news of her new £40/month package.
>>
>> Why ever does she want to move back to BT for?..
>>
>> >
>> >It included BT Infinity Broadband....
>> >
>> >This is an elderly lady living alone without a computer in the house, or
>> >immediate plans to get one.
>> >
>> >I've just been on the phone to get it down to the basic £12/month, and
>> >when/if the time comes that she wants the internet then off to Plusnet
>> >for basic ADSL we will go.
>> >
>> >
>> >Talk Talk were up to this trick not so long ago, I have elderly
>> >relatives that proudly show me their unused router received in the post
>> >- again no plans in actually using it.
>> >
>> >:-(
>> >
>
>Why not? In total I've been with BT/PO Telephones for over 47 years,
>taking both 'ordinary' telephone service and when it became available,
>internet. Only ever had three faults - 1969, 1987 and 2008. Never had
>cause to complain and everything has been brilliant - wouldn't dream of
>going with anyone else.

Good for you!.

You have been very very lucky!...
--
Tony Sayer

(E-Mail Removed) wrote...

>
> On Oct 26, 9:43*pm, "David" <david.p...@resco.net> wrote:
> > "Dave" <n...@wanted.com> wrote in message
> >
> > news:(E-Mail Removed) m...
> >
> > > In article <hYp7YJA2cGqOF...@bancom.co.uk>, t...@bancom.co.uk says...
> >
> > > Why not? In total I've been with BT/PO Telephones for over 47 years,
> > > taking both 'ordinary' telephone service and when it became available,
> > > internet. Only ever had three faults - 1969, 1987 and 2008. Never had
> > > cause to complain and everything has been brilliant - wouldn't dream of
> > > going with anyone else.
> >
> > Well maybe cost does not bother you and your just lucky your BB speed does
> > not slow down, also if you have had no reason to complain you will not have
> > suffered at the Indian call center.
> > Regards
> > David
>
> I have just renewed my Internet and Phone deal with BT. I rang up
> saying I wanted to move to Orange and I got a cracking deal ! I have
> no specific allegiance to BT, it's just that they were the best in
> terms of features and matched prices once I had haggled.
>
> I don't think there is a lot of difference in the service you will
> get., it's the same phone line after all, however it does seem that my
> BT Broadband is ADSL2 which might not be the case if a switched.
> Generally I am very happy with the quality of service BT provide and
> would rather not switch unless it's going to save a lot of money.
>
> You do have to keep an eye on the bills though. I signed up for
> 'friends and family mobile' since it was free, however since my last
> 're-negotionation' 12 months ago they've been charging £1.50 a
> month... and the Indian chap /refused/ to refund it !!! I get my bills
> online now and I guess I never bothered to look at them DOH !!
>
> Simon


Nothing like a sneaky unexplained extra charge to ensure a company keeps its
customers happy.

I thought the free calls evening & weekends, then lost the evenings couldn't be
beaten, until my money saving direct debit shot up to the point that my 3
monthly bill was being taken out of my bank every 2 months. As for their
Indian call centre, they'd never heard of 'service' or 'customer' in their
lives.

HTF BT get away with claiming their wireless hub is so brilliant is beyond me.

BTW - I know of one idiot who transferred to Sky and BT are still billing him a
standing charge. The moron is happy because they told him -
"should Sky's phone service break down, BT was there as a backup".

On Wed, 26 Oct 2011 21:01:58 +0100, tony sayer <(E-Mail Removed)>
wrote:

>In article <(E-Mail Removed)>, Adrian C
><(E-Mail Removed)> scribeth thus
>>
>>A friend is 'moving back to BT' from another telephone provider and gave
>>me horrible news of her new £40/month package.
>
>Why ever does she want to move back to BT for?..

Because they other supplier was even worse? I moved from BT to PO and
they overcharged me on *every* bill.
--
(\__/) M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking some articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.