Migration and OTT Costs?

I 'm sorry but I don't understand why migration costs so much and why i
can't migrate to a different product! I want to change my current ADSL(512)
provider to plusnet and upgrade to there 1mb line? However they have quoted
me 41 quid to migrate (I'd of though they would want the business) and then
50 quid+ to upgrade?

What do they have to do to upgrade I have been informed that they do not
have to do much to upgrade?

SO does anyone know a provider that does migration and a change of service
in one?

This post is not meant in anyway as a derogatory statement towards plusnet
as I'm sure that all suppliers are the same. I would just like to understand
why it costs so much?

On Wed, 7 Jan 2004 16:06:40 -0000, "Damo"
<(E-Mail Removed)> wrote:

>I 'm sorry but I don't understand why migration costs so much and why i
>can't migrate to a different product! I want to change my current ADSL(512)
>provider to plusnet and upgrade to there 1mb line? However they have quoted
>me 41 quid to migrate (I'd of though they would want the business) and then
>50 quid+ to upgrade?
>
>What do they have to do to upgrade I have been informed that they do not
>have to do much to upgrade?
>
>SO does anyone know a provider that does migration and a change of service
>in one?
>
>This post is not meant in anyway as a derogatory statement towards plusnet
>as I'm sure that all suppliers are the same. I would just like to understand
>why it costs so much?
>
>

Hi,

Two things here:

1. BT are temporarily reducing the price of speed upgrades from
Monday. That means our new pricing for an upgrade between 512K and 1MB
will be £25 + VAT.

2. There is no ISP who can do a Migration and a Regrade in one step.
This is a two step process with BT Wholesale and a migration HAS to be
done between like for like products.

With Regards,

Ian
--
| Ian Wild Unmetered & ADSL solutions
| Customer Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ------- My Referrals - It pays to recommend PlusNet -------

"PlusNet Support Team" <(E-Mail Removed)> wrote in message "1. BT are
temporarily reducing the price of speed upgrades from Monday."

OK so as I never got a sensible answer when I raised a ticket (just the
usual ape babble)

1) On deffered hardware cost (eg solwise router) running at £32ish a month
until may, how much would it be to upgrade this to 1meg? and what would
happen to the price I pay in May when the 'deffered hardware cost' period is
up?

2) Does the upload speed increase with the doubling of the download stream??
From my understanding it does not.

On Thu, 8 Jan 2004 19:35:34 -0000, "Michael Jackson"
<(E-Mail Removed)> wrote:


>1) On deffered hardware cost (eg solwise router) running at £32ish a month
>until may, how much would it be to upgrade this to 1meg? and what would
>happen to the price I pay in May when the 'deffered hardware cost' period is
>up?

The only way for you to do this is to pay off the remainder of the
deferred hardware fee now and change to a normal £21.99 Home account.
You can then proceed normally. Otherwise our billing system will be
too confused to do anything and will fall over crying.

>2) Does the upload speed increase with the doubling of the download stream??
>From my understanding it does not.

Yes, all ADSL In the UK has a 256K upload. That includes anything
between 150Kb/s and 2MB/s accounts!

Regards,

Ian
--
| Ian Wild Unmetered & ADSL solutions
| Customer Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ------- My Referrals - It pays to recommend PlusNet -------

"PlusNet Support Team" <(E-Mail Removed)> wrote in message "2) Does the
upload speed increase with the doubling of the download stream??"
"Yes, all ADSL In the UK has a 256K upload. That includes anything
> between 150Kb/s and 2MB/s accounts!"

So the answer is in fact NO. There is NO difference in upload speed for a
home 500 or home 1meg customer. And you are able to sell this as an
upgrade?????

In article <aRDMb.13929$(E-Mail Removed)>, Billy Blowoff
said......


> So the answer is in fact NO. There is NO difference in upload speed for a
> home 500 or home 1meg customer. And you are able to sell this as an
> upgrade?????
>
>
>
Unfortunately the lack of increase in upload speed is down to BT. They
selected 256k as the upload speed for the Ipstream product and everybody
has to live with that.

--
Mugwump

Reply to 'usenetmail{at}discworld{dot}org{dot}uk

"Mugwump" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <aRDMb.13929$(E-Mail Removed)>, Billy Blowoff
"Unfortunately the lack of increase in upload speed is down to BT. They
selected 256k as the upload speed for the Ipstream product"

And had they not have done so we would have seen ranges of much less than
the current 6km. The point I am making is PlusNet Support posted a
misleading statement here.

On Mon, 12 Jan 2004 20:53:24 -0000, "Billy Blowoff" <(E-Mail Removed)>
wrote:

>So the answer is in fact NO. There is NO difference in upload speed for a
>home 500 or home 1meg customer. And you are able to sell this as an
>upgrade?????

Apologies if I didn't quite make this clear, but I was agreeing with
the statement:

>>From my understanding it does not.

If I had put, "your right" instead, it would have made more sense. I
don't think it was a misleading statement though and it certainly
wasn't deliberate!

The reality is that only a handful of people are bothered about upload
speeds, which is what SDSL is for anyway. Are you suggesting that a
change in downstream speed from 0.5Mb/s to 1Mb/s isn't an upgrade?

Regards,

Ian
--
| Ian Wild Unmetered & ADSL solutions
| Customer Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ------- My Referrals - It pays to recommend PlusNet -------