Migrating to Nildram - checking the progress?

I decided to migrate from Eclipse to Nildram last Saturday and ordered
online after receiving my CBUK number.

i received a PDF order confirmation shortly after stating that the order
been received and that they would then progress it accordingly.

I've phoned Nildram and also emailed them during the course of this week
and they're not able to tell me anything about the state of the
migration only that "we'll be in touch a couple of days before your line
is activated with us".

When i migrated from Demon to Eclipse previously i could only praise the
Eclipse website, it showed exactly what steps needed to be followed and
by what date they would be completed by. I would have expected the same
sort of thing from other providers!

I placed this migration order just after receiving my last Eclipse
invoice so i'd have a good 25 days before they bill me again - it'd just
be nice to see what position the migration is in and then if anyone's
ar$es need kicking we can see where the hold up is.

Anyone care to comment on Nildram's migration processes or is it just me
sat in the dark?

On Thu, 08 Jul 2004 13:06:33 +0100, Paul <(E-Mail Removed)>
wrote:

>I decided to migrate from Eclipse to Nildram last Saturday and ordered
>online after receiving my CBUK number.

As a matter of interest, why (Eclipse to Nildram)?
They're 2 of the companies that are on my "highly possible" list of
ISPs when we get BB here in November.

Whilst I've got everyone's attention, another question:-
BT's BB checker says 2Mb for the ISDN number on our Business Highway,
but only 512 for the Analogue numbers (and a neighbour's number).
Will it be worthwhile asking for a Manual Order?
If a Manual order says no to 2Mb, will the ISP automatically continue
with 512?
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"David Quinton" <(E-Mail Removed)> wrote in
message news:(E-Mail Removed)
> Whilst I've got everyone's attention, another question:-
> BT's BB checker says 2Mb for the ISDN number on our Business Highway,
> but only 512 for the Analogue numbers (and a neighbour's number).
> Will it be worthwhile asking for a Manual Order?

Its always worth trying a "manual order" - but it could just be the ISDN on
the line confusing matters.

If you have BH on the line, make sure you go for an ISP which offers a
"managed conversion" - ISP's can do "manual orders" for these as well

> If a Manual order says no to 2Mb, will the ISP automatically continue
> with 512?

No, you would have to reorder - an ISP cannot be sure you would be happy
with the lower speed.

In the case of a "managed conversion" you may find an engineer comes around,
enables ADSL - fails you @2MB, reinstalls ISDN and then comes back a week or
two later to do all the same but "pass" you at 512K.

Regards
Sunil

On Thu, 08 Jul 2004 13:31:46 +0100, David Quinton
<(E-Mail Removed)> wrote:

>On Thu, 08 Jul 2004 13:06:33 +0100, Paul <(E-Mail Removed)>
>wrote:
>
>>I decided to migrate from Eclipse to Nildram last Saturday and ordered
>>online after receiving my CBUK number.
>
>As a matter of interest, why (Eclipse to Nildram)?
>They're 2 of the companies that are on my "highly possible" list of
>ISPs when we get BB here in November.
>
>Whilst I've got everyone's attention, another question:-
>BT's BB checker says 2Mb for the ISDN number on our Business Highway,
>but only 512 for the Analogue numbers (and a neighbour's number).
>Will it be worthwhile asking for a Manual Order?
>If a Manual order says no to 2Mb, will the ISP automatically continue
>with 512?

Eclipse are very good and i have nothing but praise for them. The only
reason i'm migrating is for a 2mb connection. i pay 37.95ukp for a 1mb
with eclipse and i can have a 2mb with Nildram for only 7ukp a month
more.
Eclipse's equivalent package is only available on 20:1 contention and is
82ukp/month.

nildram are offering free migrations & regrades for a limited period +
they also peer their usenet with supernews.

On Thu, 8 Jul 2004 14:27:47 +0100, "Sunil Sood"
<(E-Mail Removed)> wrote:

>Its always worth trying a "manual order" - but it could just be the ISDN on
>the line confusing matters.
>
>If you have BH on the line, make sure you go for an ISP which offers a
>"managed conversion" - ISP's can do "manual orders" for these as well

I think we'll probably keep the BH because we have separate fax/voice
numbers one the analogue ports and I reckon it'd be a good idea to
keep it as backup.

So we plan to splash out on a new line from BT.
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