Migrating broadband from one line to another when you move house

If you have an existing broadband service on the line at your old house, and
then move to a new house which already has broadband for the previous owner,
why does it take so long to perform the migration?

The new line already has a broadband service on it so the relevant physical
connections to a DSLAM already exist - it's not like providing broadband for
the first time on a line.

Surely it's a trivial software exercise for the original owner's ISP to
migrate their service away from the line to their own new house, and then
the new owner's ISP to migrate the service to that line. Are BT involved at
all, as they would be for providing ADSL for the first time?

I've got a friend who moved into a house in mid October and still hasn't got
her broadband service migrated to the new line. I believe her ISP are still
charging her for a service that she is not receiving.

What is it that takes the time to migrate broadband, and why hasn't Oftel
ordered ISPs to make very dramatic improvements to the time?

"Mortimer" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> If you have an existing broadband service on the line at your old house,
> and then move to a new house which already has broadband for the previous
> owner, why does it take so long to perform the migration?
>
> The new line already has a broadband service on it so the relevant
> physical connections to a DSLAM already exist - it's not like providing
> broadband for the first time on a line.
>
> Surely it's a trivial software exercise for the original owner's ISP to
> migrate their service away from the line to their own new house, and then
> the new owner's ISP to migrate the service to that line. Are BT involved
> at all, as they would be for providing ADSL for the first time?
>
> I've got a friend who moved into a house in mid October and still hasn't
> got her broadband service migrated to the new line. I believe her ISP are
> still charging her for a service that she is not receiving.
>
> What is it that takes the time to migrate broadband, and why hasn't Oftel
> ordered ISPs to make very dramatic improvements to the time?

It's nothing to do with the practical aspects, it's purely administrative.

When you buy the new house, insist on the seller cancelling any existing
broadband service. Put it in your contract to purchase, with a suitable
penalty clause. This will cover the cost of you buying a new line if
necessary, then cancelling the existing line.

Arrange with your own ISP for a "simultaneous transfer" to the new number.
Your ISP may require a couple of weeks notice to carry out the transfer. A
competent ISP should be able to manage the transfer on a same-day basis. I
have even seen BT businsess do it!!!

--
Graham J

Mortimer [(E-Mail Removed)] said:
> If you have an existing broadband service on the line at your old house, and
> then move to a new house which already has broadband for the previous owner,
> why does it take so long to perform the migration?
>
> The new line already has a broadband service on it so the relevant physical
> connections to a DSLAM already exist - it's not like providing broadband for
> the first time on a line.
>
> Surely it's a trivial software exercise for the original owner's ISP to
> migrate their service away from the line to their own new house, and then
> the new owner's ISP to migrate the service to that line. Are BT involved at
> all, as they would be for providing ADSL for the first time?
>
> I've got a friend who moved into a house in mid October and still hasn't got
> her broadband service migrated to the new line. I believe her ISP are still
> charging her for a service that she is not receiving.
>
> What is it that takes the time to migrate broadband, and why hasn't Oftel
> ordered ISPs to make very dramatic improvements to the time?
>
>
>

You just have to be organised enough to cancel all old services well
ahead of the move thus freeing them up for new owners for when they move
in, even if this means spending the last day or two in your old house
using dial-up.

When I moved two years back I didn't try to transfer my service and
instead just re-signed up (as I decided this was the lowest risk route)
and I was up and running within 10 days.