A Meldrew moment for Zen

I have to say, I'm a happy Zen customer. Their network, and technical
support excellent, but their billing & presumably admin department seem
to be suffering from the onset of senility...

I recently had TWO letters inviting me to convert to direct debit. both
on the same day, the the same address, same account code, etc.

I was previously paying by monthly credit card, which has just expired, so
I went ahead and signed up for DD. No issues there, it all "just worked".

Got a "Renewal Notice" today:

FOR INFORMATION ONLY
YOUR PAYMENT WILL BE COLLECTED BY DIRECT DEBIT
...
Your payment will be collected by Direct Debit on, or shortly after, the
renewal date.

Excellent. The system is working....

But further down in the SAME email:

We now offer the facility to make payment by Direct Debit, and if you
convert your payment method to Direct Debit between April 1st and June 30th
you will be entered into a FREE PRIZE DRAW.


I don't believe it!

Gordon

Gordon Henderson wrote:
> I have to say, I'm a happy Zen customer. Their network, and technical
> support excellent, but their billing & presumably admin department
> seem
> to be suffering from the onset of senility...
>
> I recently had TWO letters inviting me to convert to direct debit.
> both
> on the same day, the the same address, same account code, etc.
>
> I was previously paying by monthly credit card, which has just
> expired, so I went ahead and signed up for DD. No issues there, it
> all "just worked".
>
> Got a "Renewal Notice" today:
>
> FOR INFORMATION ONLY
> YOUR PAYMENT WILL BE COLLECTED BY DIRECT DEBIT
> ...
> Your payment will be collected by Direct Debit on, or shortly after,
> the renewal date.
>
> Excellent. The system is working....
>
> But further down in the SAME email:
>
> We now offer the facility to make payment by Direct Debit, and if you
> convert your payment method to Direct Debit between April 1st and
> June 30th you will be entered into a FREE PRIZE DRAW.
>
>
> I don't believe it!
>
> Gordon

If there the only problems you have with Zen, I would happy

In article <4641ab84$0$8745$(E-Mail Removed)>,
XPUser <(E-Mail Removed)> wrote:
>Gordon Henderson wrote:

>If there the only problems you have with Zen, I would happy

Oh I'm very happy with them - just poking a bit of fun at them as
something somewhere has gone a bit odd in the interface between their
billing & marketing department ;-)

Gordon

"Gordon Henderson" <(E-Mail Removed)> wrote in message
news:4641ad1e$0$19252$(E-Mail Removed)...
> In article <4641ab84$0$8745$(E-Mail Removed)>,
> XPUser <(E-Mail Removed)> wrote:
>>Gordon Henderson wrote:
>
>>If there the only problems you have with Zen, I would happy
>
> Oh I'm very happy with them - just poking a bit of fun at them as
> something somewhere has gone a bit odd in the interface between their
> billing & marketing department ;-)
>
> Gordon

I am happy too but they have another glitch that they know about.

When you credit card end date is close they send you an email to update
details, fine you click the link and everything is OK.

But the flaw is they then charge you twice that month but nothing the next
month so it works out right in the end.

On 09 May 2007 09:46:30 GMT, (E-Mail Removed) (Gordon Henderson)
wrote:

>I have to say, I'm a happy Zen customer.

<snip Zen tale of woe>

>I don't believe it!
>
>Gordon

Oi that's my line! ;-}

Vic