Maybe a bit OT but I need some help please.

I have a late model computer running Win XP Pro and use Telstra BigPond
cable broadband and everything was running smoothly up until I fitted a Sony
DVD burner with its bundled Sonic burning software.
Xp started having minor problems such as locking up just trying to empty the
recycle bin so I decided to reformat the hard drive and do a fresh install
of XP and the software I use daily including the Sonic burning software.
As a test I did a back up DVD using the Sonic Simple Backup and this worked
well. Happy that everything was going well with my computer I then
reinstalled my BigPond cable modem and got connected. This is when Windows
XP Pro spits the dummy, NAV Pro 2004 stops working and just about everything
on my desktop freezes if I try to open anything.
A fresh format and install leaving the Sonic stuff off and the cable on
results in a computer that works well.
A fresh format and install leaving BigPond off also results in a computer
that works well.
Put the two together and the computer is unuseable.
Is there a patch I should know about or am I missing something simple? I
really want to keep and use the Simple Backup programme if can so does
anyone have any ideas please.
Horst.

I'm not familiar with BigPond, but are they asking you to install any of
their software? If so, and if they're anything like Comcast, you don't need
it, and don't want it. Try connecting to them, without any of their
software. You may only require TCP/IP, configured for DHCP.

Bill Crocker


"Canus_Lupis" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I have a late model computer running Win XP Pro and use Telstra BigPond
> cable broadband and everything was running smoothly up until I fitted a
Sony
> DVD burner with its bundled Sonic burning software.
> Xp started having minor problems such as locking up just trying to empty
the
> recycle bin so I decided to reformat the hard drive and do a fresh install
> of XP and the software I use daily including the Sonic burning software.
> As a test I did a back up DVD using the Sonic Simple Backup and this
worked
> well. Happy that everything was going well with my computer I then
> reinstalled my BigPond cable modem and got connected. This is when Windows
> XP Pro spits the dummy, NAV Pro 2004 stops working and just about
everything
> on my desktop freezes if I try to open anything.
> A fresh format and install leaving the Sonic stuff off and the cable on
> results in a computer that works well.
> A fresh format and install leaving BigPond off also results in a
computer
> that works well.
> Put the two together and the computer is unuseable.
> Is there a patch I should know about or am I missing something simple? I
> really want to keep and use the Simple Backup programme if can so does
> anyone have any ideas please.
> Horst.
>
>

"Bill Crocker" <(E-Mail Removed)> wrote,
> I'm not familiar with BigPond, but are they asking you to install any of
> their software? If so, and if they're anything like Comcast, you don't
need
> it, and don't want it. Try connecting to them, without any of their
> software. You may only require TCP/IP, configured for DHCP.
>
> Bill Crocker
>
>
To the best of my knowledge the only software they need you to load is the
Motorola Surfboard cable modem drivers. It is a piece of cake to configure
BigPond once the modem is connected so I can`t really see a problem there
but none the less, there is.
Basically it boils down to the fact that I can have either Sonic DVD burning
software or the internet, but not both together.
I guess the short term answer is to not load Sonic stuff but I rely on their
Simple Backup to keep me going as I am a Pensioner with limited mobility and
fiddling with the computer is pretty much my life now. Unfortunately it is
this fiddling that causes me to need a reformat occasionally and using
Simple Backup I can be back up and running in less than an hour and a half
with everything just where I left it and have lost nothing.
This is great for an old fart like me. Oh Well !!.
Thanks for your reply. Horst.