Managed connections

I recently signed up with an ISP and they were going to do a managed
connection on my ISDN line. After 10 weeks of being messed around I
canceled it got a refund. But in the run up to the end I was getting my
main number ceased and nothing else happened. I understood that the
change to POTS and removal of the highway box should all be done at the
same time with say a maximum downtime of 1 hour. Is this correct?

I have now signed up with PlusNet so hope they can manage it better.

--
Regards


David G
(remove r u n)

On Sat, 20 Nov 2004 14:33:04 +0000, David G <notreallyhere@sure>
wrote:

>I understood that the
>change to POTS and removal of the highway box should all be done at the
>same time with say a maximum downtime of 1 hour. Is this correct?

a managed *conversion* involves the BT engineer removing the highway
signal off the line and establishing the ADSL signal works, otherwise
they revert to Highway. An hour would sound reasonable, could be
longer if it doesn't work first time.

I'm not clear from the question if you are still have a managed
conversion booked, if not the Highway to POTS conversion wil be one
even and the ADSL enabled later.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

Phil Thompson wrote:
>
> a managed *conversion* involves the BT engineer removing the highway
> signal off the line and establishing the ADSL signal works, otherwise
> they revert to Highway. An hour would sound reasonable, could be
> longer if it doesn't work first time.
>
> I'm not clear from the question if you are still have a managed
> conversion booked, if not the Highway to POTS conversion wil be one
> even and the ADSL enabled later.
>
> Phil

Thanks

The original request was with V21 which I canceled after 10 weeks of
being messed around. I have now applied for a new one (managed) with PN.

The reason for asking is that I kept getting my main number ceased (3
times) and nothing else ever happening, and this is not what I had
expected. You have confirmed what I thought should happen.
Hopefully PlusNet are more capable - we shall see.
Currently the main number is still showing as ceased although it is
working. Will have to wait 'til Monday to sort that.

--
Regards


David G
(remove r u n)