Managed broadband account

Hi, I've had ADSL installed now for nearly 3 years, I was one of the 1st to
get connected in BT's first trials way back.
When BT installed my ADSL I had an engineer come round and fit a very large
socket in place of my standard size BT socket in the living room, on the
large socket is two outputs, one for ADSL and one for the telephone.

I was with BT openworld for two years but after their service became slow
and crap I changed to pipex last year, which "touch wood" has been faultless
and I cannot praise it enough.
I was looking into the upgrade of 1mb ADSL and I've been told I have a
"managed account" I haven't a clue what this means.

I have visited the pipex upgrade pages and the option to upgrade to 1mb ADSL
(solo 1000) is their "BUT" how do I know I can have this if my ADSL account
is a managed one from a normal?

I don't want to ring pipex and look completely thick when they tell me
"sorry I cannot upgrade due to my account being managed".

Help appreciated.

Thanks

"Scooby Snacks" <(E-Mail Removed)> wrote in message
news:c1jotf$1ipdel$(E-Mail Removed)...
> Hi, I've had ADSL installed now for nearly 3 years, I was one of the 1st
to
> get connected in BT's first trials way back.
> When BT installed my ADSL I had an engineer come round and fit a very
large
> socket in place of my standard size BT socket in the living room, on the
> large socket is two outputs, one for ADSL and one for the telephone.
>
> I was with BT openworld for two years but after their service became slow
> and crap I changed to pipex last year, which "touch wood" has been
faultless
> and I cannot praise it enough.
> I was looking into the upgrade of 1mb ADSL and I've been told I have a
> "managed account" I haven't a clue what this means.
>
> I have visited the pipex upgrade pages and the option to upgrade to 1mb
ADSL
> (solo 1000) is their "BUT" how do I know I can have this if my ADSL
account
> is a managed one from a normal?
>
> I don't want to ring pipex and look completely thick when they tell me
> "sorry I cannot upgrade due to my account being managed".
>
> Help appreciated.
>
> Thanks
>
>


I had a btopenworld managed account and moved to pipex.

I have applied for the 1mb upgrade and they send you an email saying that bt
will have to test your line again.

This takes up to 7 working days. If you are ok to go they say it will take
another 7-10 working days to process.

So you can apply for it and see what happens. Don't forget you will be
charged £41.13 for the regrade if successful.

Hope this helps.

Ray

> I had a btopenworld managed account and moved to pipex.
>
> I have applied for the 1mb upgrade and they send you an email saying that
bt
> will have to test your line again.
>
> This takes up to 7 working days. If you are ok to go they say it will take
> another 7-10 working days to process.
>
> So you can apply for it and see what happens. Don't forget you will be
> charged £41.13 for the regrade if successful.
>
> Hope this helps.
>
> Ray


Cheers Ray

If I apply for the 1mb jobbie, would they still charge me the re-grade fee
if it fails the line test? also is the line test done at BT, I wont have to
have any engineer call would I?

Cheers

"Scooby Snacks" <(E-Mail Removed)> wrote in message
news:c1l8lg$1ept2n$(E-Mail Removed)...
>
> > I had a btopenworld managed account and moved to pipex.
> >
> > I have applied for the 1mb upgrade and they send you an email saying
that
> bt
> > will have to test your line again.
> >
> > This takes up to 7 working days. If you are ok to go they say it will
take
> > another 7-10 working days to process.
> >
> > So you can apply for it and see what happens. Don't forget you will be
> > charged £41.13 for the regrade if successful.
> >
> > Hope this helps.
> >
> > Ray
>
>
> Cheers Ray
>
> If I apply for the 1mb jobbie, would they still charge me the re-grade fee
> if it fails the line test? also is the line test done at BT, I wont have
to
> have any engineer call would I?
>
> Cheers
>
>
>

The line test is done by BT before you pay any money. If the line passes you
will get a confirmation from Pipex.

Thay take the £41.13 regrade fee straight away, it must be for BT.

Your upgrade goes through a few days later and this becomes your new billing
date for each month.

Thanks
Ray