machine hangs on driver install

I am trying to load a driver for a D-Link DQL 520+ network
card, but the machine locks up when it gets to the point
of 'Updating Driver Database'. Any suggestions as to what
the problem might be? Thanks.

It looks as if the evil Norton Witch Doctor may have struck again. Have you
at some time had Norton's System Doctor installed on your system? If so then
this is quite possibly the cause of your problems, and maybe others as well If
so read on, if not please ignore the rest of this post.

Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder
Options | View and check "Show hidden files and folders" and uncheck "Hide
protected operating system files") and look for large numbers of oem*.inf
files that are all 0 bytes in size. If you've got thousands of such files
this is the cause of your problem as you're probably at the limit of the
number of entries that can be entered in a FAT folder and therefore cannot add
any inf file associated with the update. Delete these 0 byte oem*.inf files.

Why has this happened? Did you perhaps forget to disable System Doctor before
updating your system from the Windows Update site? If you don't delete these
files some software and most hardware and driver installs will take a very
long time to complete if they complete at all.

For more details see the Symantec site:
http://service1.symantec.com/SUPPORT...15010309&src=n and
also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup,
Installing Updates, or Adding New Hardware"
(http://support.microsoft.com/?kbid=281967). I would strongly recommend that
you contact Microsoft and mention 281967 and also 301540 and ask for a copy of
the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told
how and where to download a copy. There should be no charge for this call
other than for the cost of the phone call. Alternatively dump the Witch
Doctor.
--
Mike Maltby MS-MVP
(E-Mail Removed)


Frank <(E-Mail Removed)> wrote:

> I am trying to load a driver for a D-Link DQL 520+ network
> card, but the machine locks up when it gets to the point
> of 'Updating Driver Database'. Any suggestions as to what
> the problem might be? Thanks.

I'll check it out. Thanks for the info.


>-----Original Message-----
>It looks as if the evil Norton Witch Doctor may have
struck again. Have you
>at some time had Norton's System Doctor installed on your
system? If so then
>this is quite possibly the cause of your problems, and
maybe others as well If
>so read on, if not please ignore the rest of this post.
>
>Check your windows\inf folder (a hidden system folder and
you will have to
>enable the viewing of such files and folders in Explorer
(Tools | Folder
>Options | View and check "Show hidden files and folders"
and uncheck "Hide
>protected operating system files") and look for large
numbers of oem*.inf
>files that are all 0 bytes in size. If you've got
thousands of such files
>this is the cause of your problem as you're probably at
the limit of the
>number of entries that can be entered in a FAT folder and
therefore cannot add
>any inf file associated with the update. Delete these 0
byte oem*.inf files.
>
>Why has this happened? Did you perhaps forget to disable
System Doctor before
>updating your system from the Windows Update site? If
you don't delete these
>files some software and most hardware and driver installs
will take a very
>long time to complete if they complete at all.
>
>For more details see the Symantec site:
>http://service1.symantec.com/SUPPORT...f/docid/200012
0915010309&src=n and
>also MS KB 281967 - "Computer Stops Responding (Hangs)
During Setup,
>Installing Updates, or Adding New Hardware"
>(http://support.microsoft.com/?kbid=281967). I would
strongly recommend that
>you contact Microsoft and mention 281967 and also 301540
and ask for a copy of
>the new ifsmgr.vxd v4.90.3003. You will then either be
sent the file or told
>how and where to download a copy. There should be no
charge for this call
>other than for the cost of the phone call. Alternatively
dump the Witch
>Doctor.
>--
>Mike Maltby MS-MVP
>(E-Mail Removed)
>
>
>Frank <(E-Mail Removed)> wrote:
>
>> I am trying to load a driver for a D-Link DQL 520+
network
>> card, but the machine locks up when it gets to the point
>> of 'Updating Driver Database'. Any suggestions as to
what
>> the problem might be? Thanks.
>
>
>.
>

Brian,

Glad to have been of help. I'm pleased to read you've managed to fix your
problem.

> Bad Dr. Norton!
Indeed, although bad isn't quite the first word that comes to mind for this
user.
--
Mike Maltby MS-MVP
(E-Mail Removed)


Brian <(E-Mail Removed)> wrote:

> Mike,
>
> Thanks so much for the help! I had a similar issue.
> During the install of the Linksys USB adapter driver, I
> received this message: "The following error occurred on
> the file 'C:\windows\inf\NETRFM.CAT'. Access is is denied
> (0x5)"
>
> As soon as I deleted the ~20,000 (not exaggerating!) 0
> byte oem*.inf files, the driver loaded properly. HINT:
> Delete in batches of 5,000. Windows didn't seem to like
> it when I deleted blocks of 8,000.
>
> Bad Dr. Norton!