On Thu, 21 Jul 2011 13:31:03 +0100, "Peter Crosland"
<(E-Mail Removed)> wrote:
>"Mike" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed) m...
>> Recently used my MAC code to switch from Sky to Plusnet which became
>> effective 8 days ago.
>> I personally don't trust Sky, so rang them yesterday to see the current
>> situation regarding my old account. I was eventually told that one of
>> their computer systems had a record that I had used the MAC but it had not
>> yet transferred the information to the billing computer.
>>
>> What annoys me is the woman INSISTED that I would be liable for 31 days
>> notice from the day my Broadband was switched over, surely this is not
>> right.
>>
>> Moving back a few weeks before I had even got my MAC, a guy at Sky said
>> that Broadband was a special case and did not require any notice period
>> unlike cancelling tv packages that do.
>>
>> The woman at Sky yesterday didn't want to accept what I had to say and it
>> seems that it is always the latest advisor a customer speaks to at Sky
>> that has the correct information and can disregard anything said before !
>>
>> To summarize can someone comment on whether notice is necessary for
>> switching broadband.
>
>You need to read your contract to see what the exact terms are. As a minimum
>I would expect you to be required to give written notice quite separately
>from requesting the MAC code. A months notice would be quite reasonable.
OTOH if they told the OP that there was no notice period then they
must honour this.
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