Loss of External Network Access

I have a user whose Win98SE system will not access external
websites but he has access everything he should be able to
on the company network (share files & folders). I can ping
external addresses on the internet from his system but when
I try to ping a name the host is not resolved. After I
manually configure his system with the addresses of our
Service providers DNS then it will do name resolution but
the system still will not access external websites. Is
there a control in Windows 98 that disables this? And how
do I change this?

Before I was given the task several well meaning
co-workers had tried to solve the original problem which
was loss of network connectivity by removing his NIC but
not installing new drivers and then re-inserted his old NIC
after they figured out the cable was actually the problem.

After some of the other posts in the Internet Browser group
I downloaded LSPFix.exe thinking there might be a problem
with his winsock.

Thanks for and help anyone can provide.
Greg.

On Wed, 10 Dec 2003 06:42:17 -0800, Greg W. wrote:

> I have a user whose Win98SE system will not access external
> websites but he has access everything he should be able to
> on the company network (share files & folders). I can ping
> external addresses on the internet from his system but when
> I try to ping a name the host is not resolved. After I
> manually configure his system with the addresses of our
> Service providers DNS then it will do name resolution but
> the system still will not access external websites. Is
> there a control in Windows 98 that disables this? And how
> do I change this?
>
> Before I was given the task several well meaning
> co-workers had tried to solve the original problem which
> was loss of network connectivity by removing his NIC but
> not installing new drivers and then re-inserted his old NIC
> after they figured out the cable was actually the problem.
>
> After some of the other posts in the Internet Browser group
> I downloaded LSPFix.exe thinking there might be a problem
> with his winsock.
>
> Thanks for and help anyone can provide.
> Greg.

Try this:
http://securityresponse.symantec.com...an.qhosts.html
and check for roque entries in a hosts file on the computer and clear them.

You're very welcome. Thanks for letting us know!

Carey

"Greg W." <(E-Mail Removed)> wrote in message
news:01c401c3bf3f$d6a6db10$(E-Mail Removed)...
> Found the Answer to my problem in the response to another
> users question.
>
> >>www.careyholzman.com/netfixes.htm
> >>
> >>Carey
>
> Thank you, Carey for keeping a list of tips.
>
> Greg.
>
> >-----Original Message-----
> >I have a user whose Win98SE system will not access external
> >websites but he has access everything he should be able to
> >on the company network (share files & folders). I can ping
> >external addresses on the internet from his system but when
> >I try to ping a name the host is not resolved. After I
> >manually configure his system with the addresses of our
> >Service providers DNS then it will do name resolution but
> >the system still will not access external websites. Is
> >there a control in Windows 98 that disables this? And how
> >do I change this?
> >
> >Before I was given the task several well meaning
> >co-workers had tried to solve the original problem which
> >was loss of network connectivity by removing his NIC but
> >not installing new drivers and then re-inserted his old NIC
> >after they figured out the cable was actually the problem.
> >
> >After some of the other posts in the Internet Browser group
> >I downloaded LSPFix.exe thinking there might be a problem
> >with his winsock.
> >
> >Thanks for and help anyone can provide.
> >Greg.
> >.
> >