Loss of Broadband connectivity via Belkin modem

I run 2 machines on AOL Broadband Gold via a British Telecom line and through
a Belkin wirless modem.
I run XP on both machines.
My lap top uses a wireless connection and I have no trouble with connection,
however my PC which is wired into the modem will often cause the loss of the
connection to both machines. It seems to happen most, if the machine is left
idle for a few minutes.
The only way to get the connection re-started is to shut down the PC.

So far, I have asked the Telephone line provider who have said to ask AOL
who have said to ask Belkin, who are at least trying to reolve the problem,
but without any success.

Has any body got any ideas?
--
Kind Regards

Dave

I know this isn't going to be much help - hopefully someone in the UK can
provide more specific troubleshooting. But, sharing any kind of AOL
connection has always been troublesome because the if the process is even
possible, it inevitably seems to have peculiar and unique requirements. In
your case AOL claims that AOL Gold supports home networking, but they also
claim to support only certain routers, recommend that you give the router a
screen name, and generally impose recommendations/requirements that apply to
no other kind of Internet connection, etc. Start here:

http://www.aol.co.uk/products/broadb...qs.html?promo=
228937&promoCode=228937

Doug Sherman
MCSE, MCSA, MCP+I, MVP


"tomkinson6" <(E-Mail Removed)(mon)> wrote in message
news:F11BF1A8-38A4-42CF-A4D6-(E-Mail Removed)...
> I run 2 machines on AOL Broadband Gold via a British Telecom line and
through
> a Belkin wirless modem.
> I run XP on both machines.
> My lap top uses a wireless connection and I have no trouble with
connection,
> however my PC which is wired into the modem will often cause the loss of
the
> connection to both machines. It seems to happen most, if the machine is
left
> idle for a few minutes.
> The only way to get the connection re-started is to shut down the PC.
>
> So far, I have asked the Telephone line provider who have said to ask AOL
> who have said to ask Belkin, who are at least trying to reolve the
problem,
> but without any success.
>
> Has any body got any ideas?
> --
> Kind Regards
>
> Dave

Many thanks Doug,

The answer was a bit over my head, so I'll ask one of my IT savy buddys to
help. I'll get back to you and let you know how I've gone on.

Best Regards

Dave
--
Kind Regards

Dave


"Doug Sherman [MVP]" wrote:

> I know this isn't going to be much help - hopefully someone in the UK can
> provide more specific troubleshooting. But, sharing any kind of AOL
> connection has always been troublesome because the if the process is even
> possible, it inevitably seems to have peculiar and unique requirements. In
> your case AOL claims that AOL Gold supports home networking, but they also
> claim to support only certain routers, recommend that you give the router a
> screen name, and generally impose recommendations/requirements that apply to
> no other kind of Internet connection, etc. Start here:
>
> http://www.aol.co.uk/products/broadb...qs.html?promo=
> 228937&promoCode=228937
>
> Doug Sherman
> MCSE, MCSA, MCP+I, MVP
>
>
> "tomkinson6" <(E-Mail Removed)(mon)> wrote in message
> news:F11BF1A8-38A4-42CF-A4D6-(E-Mail Removed)...
> > I run 2 machines on AOL Broadband Gold via a British Telecom line and
> through
> > a Belkin wirless modem.
> > I run XP on both machines.
> > My lap top uses a wireless connection and I have no trouble with
> connection,
> > however my PC which is wired into the modem will often cause the loss of
> the
> > connection to both machines. It seems to happen most, if the machine is
> left
> > idle for a few minutes.
> > The only way to get the connection re-started is to shut down the PC.
> >
> > So far, I have asked the Telephone line provider who have said to ask AOL
> > who have said to ask Belkin, who are at least trying to reolve the
> problem,
> > but without any success.
> >
> > Has any body got any ideas?
> > --
> > Kind Regards
> >
> > Dave
>
>
>

The short version is that sharing Internet connections is usually easy
unless you are dealing with AOL. Then it's .............well, different.

Doug Sherman
MCSE, MCSA, MCP+I, MVP

"tomkinson6" <(E-Mail Removed)(mon)> wrote in message
news:8AC177EC-0CD5-4132-B454-(E-Mail Removed)...
> Many thanks Doug,
>
> The answer was a bit over my head, so I'll ask one of my IT savy buddys to
> help. I'll get back to you and let you know how I've gone on.
>
> Best Regards
>
> Dave
> --
> Kind Regards
>
> Dave
>
>
> "Doug Sherman [MVP]" wrote:
>
> > I know this isn't going to be much help - hopefully someone in the UK
can
> > provide more specific troubleshooting. But, sharing any kind of AOL
> > connection has always been troublesome because the if the process is
even
> > possible, it inevitably seems to have peculiar and unique requirements.
In
> > your case AOL claims that AOL Gold supports home networking, but they
also
> > claim to support only certain routers, recommend that you give the
router a
> > screen name, and generally impose recommendations/requirements that
apply to
> > no other kind of Internet connection, etc. Start here:
> >
> >
http://www.aol.co.uk/products/broadb...qs.html?promo=
> > 228937&promoCode=228937
> >
> > Doug Sherman
> > MCSE, MCSA, MCP+I, MVP
> >
> >
> > "tomkinson6" <(E-Mail Removed)(mon)> wrote in message
> > news:F11BF1A8-38A4-42CF-A4D6-(E-Mail Removed)...
> > > I run 2 machines on AOL Broadband Gold via a British Telecom line and
> > through
> > > a Belkin wirless modem.
> > > I run XP on both machines.
> > > My lap top uses a wireless connection and I have no trouble with
> > connection,
> > > however my PC which is wired into the modem will often cause the loss
of
> > the
> > > connection to both machines. It seems to happen most, if the machine
is
> > left
> > > idle for a few minutes.
> > > The only way to get the connection re-started is to shut down the PC.
> > >
> > > So far, I have asked the Telephone line provider who have said to ask
AOL
> > > who have said to ask Belkin, who are at least trying to reolve the
> > problem,
> > > but without any success.
> > >
> > > Has any body got any ideas?
> > > --
> > > Kind Regards
> > >
> > > Dave
> >
> >
> >

Notwithstanding the comments about AOL - my recent experiences with a Belkin
network adapter (now abandoned) would make me check this out thoroughly. If
possible, beg borrow, or steal another make of modem/router and try that.

Peter C

"tomkinson6" wrote:

> I run 2 machines on AOL Broadband Gold via a British Telecom line and through
> a Belkin wirless modem.
> I run XP on both machines.
> My lap top uses a wireless connection and I have no trouble with connection,
> however my PC which is wired into the modem will often cause the loss of the
> connection to both machines. It seems to happen most, if the machine is left
> idle for a few minutes.
> The only way to get the connection re-started is to shut down the PC.
>
> So far, I have asked the Telephone line provider who have said to ask AOL
> who have said to ask Belkin, who are at least trying to reolve the problem,
> but without any success.
>
> Has any body got any ideas?
> --
> Kind Regards
>
> Dave

Many tahnks Peter,

I've now employed the services of an expert on a retainer basis, so I'm
hoping that all my problems go away. One significant that I did learn whilst
going through the difficulties is that AOL have been providing thier Gold
service, but apparently my phone line is only good enough to run thier silver
service.
--
Kind Regards

Dave


"Peter C" wrote:

> Notwithstanding the comments about AOL - my recent experiences with a Belkin
> network adapter (now abandoned) would make me check this out thoroughly. If
> possible, beg borrow, or steal another make of modem/router and try that.
>
> Peter C
>
> "tomkinson6" wrote:
>
> > I run 2 machines on AOL Broadband Gold via a British Telecom line and through
> > a Belkin wirless modem.
> > I run XP on both machines.
> > My lap top uses a wireless connection and I have no trouble with connection,
> > however my PC which is wired into the modem will often cause the loss of the
> > connection to both machines. It seems to happen most, if the machine is left
> > idle for a few minutes.
> > The only way to get the connection re-started is to shut down the PC.
> >
> > So far, I have asked the Telephone line provider who have said to ask AOL
> > who have said to ask Belkin, who are at least trying to reolve the problem,
> > but without any success.
> >
> > Has any body got any ideas?
> > --
> > Kind Regards
> >
> > Dave

I knew this would turn out to be an uniquely AOL issue. Per their 'support'
page:

"Do you support home networking on AOL Broadband Silver?

No, we do not support home networking on AOL Broadband Silver. If you wish
to share your broadband connection between computers in your home, you must
subscribe to either the AOL Broadband Gold or Platinum services."

Doug Sherman
MCSE, MCSA, MCP+I, MVP


"tomkinson6" <(E-Mail Removed)(mon)> wrote in message
news:C6270F07-96CF-4449-9ADA-(E-Mail Removed)...
> Many tahnks Peter,
>
> I've now employed the services of an expert on a retainer basis, so I'm
> hoping that all my problems go away. One significant that I did learn
whilst
> going through the difficulties is that AOL have been providing thier Gold
> service, but apparently my phone line is only good enough to run thier
silver
> service.
> --
> Kind Regards
>
> Dave
>
>
> "Peter C" wrote:
>
> > Notwithstanding the comments about AOL - my recent experiences with a
Belkin
> > network adapter (now abandoned) would make me check this out
thoroughly. If
> > possible, beg borrow, or steal another make of modem/router and try
that.
> >
> > Peter C
> >
> > "tomkinson6" wrote:
> >
> > > I run 2 machines on AOL Broadband Gold via a British Telecom line and
through
> > > a Belkin wirless modem.
> > > I run XP on both machines.
> > > My lap top uses a wireless connection and I have no trouble with
connection,
> > > however my PC which is wired into the modem will often cause the loss
of the
> > > connection to both machines. It seems to happen most, if the machine
is left
> > > idle for a few minutes.
> > > The only way to get the connection re-started is to shut down the PC.
> > >
> > > So far, I have asked the Telephone line provider who have said to ask
AOL
> > > who have said to ask Belkin, who are at least trying to reolve the
problem,
> > > but without any success.
> > >
> > > Has any body got any ideas?
> > > --
> > > Kind Regards
> > >
> > > Dave