"The Natural Philosopher" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Chris Curtis wrote:
>> "The Natural Philosopher" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Chris Curtis wrote:
>>>> I have a 1Mb line with Nildram and about 10 weeks ago started to get
>>>> intermittent poor performance.
>>>> I can be problem free for a number of days and then the problem
>>>> re-occurs.
>>>>
>>>> All internal connections, wiring (master socket is just 4 feet from
>>>> line entry point) and router have been eliminated.
>>>> I have been running ping and pathping tests supplied by Nildram and
>>>> they confirm intermittent packet loss.
>>> What about router stats?
>>>
>>> Ping shows IP packet loss. thats normally problem at the ISP's IP
>>> router level.
>>>
>>>
>>> You cannot be getting bad ADSL or you would likely be droppig the line.
>>>
>>> Its eiher a congested backahul, or congetsed ISP internally.
>>>
>>> Change ISPs to one that isn't so cheapskate.
>>>
>>>> BT have re-terminated the line which interestingly provided me with a
>>>> 2Mb connection!
>>>> Currently it has been lowered to 512kb and the problem still persists.
>>>> The investigation is ongoing!
>>>>
>>>> Has anyone had a similar experience?
>>>> Any advice would be appreciated.
>>>>
>>>> Chris
>>>>
>>
>> Thanks for the reply.
>> I can confirm that the line doesn't drop when the packet loss is
>> occuring.
>
> Ok..that sort of lets out bad line nose anyway.
>
>> I have two colleagues with Nildram who are connected to the same exchange
>> as me and they have been trouble free.
>
> Thats is very weird..are they on the same level of service?
>
>>
>> What sort of router stats are you referring to?
>
> There should be somewhere a load of stats like this..in my case its under
> 'line quality' (D-link 504)
>
> This block shows the basic operation mode.
>
> Protocol ADSL
> State Showtime
> Data Path Interleave
> Operation Mode G.DMT
>
> This show the connection speeds, line losses and noise margins.
>
> Downstream Upstream
> Line Status ADSL Link Speed 3872 kbps 448 kbps
> SNR 7.5 dB 0.0 dB
> ATEN 46 dB 25 dB
>
> This shows he error rates since I last rebooted or reconnected.
> Line Error ADSL layer FEC 22 1 ; you always get some of these.
> CRC 0 0 ;these are not good to have a lot of, but should not cause packet
> loss.
>
> ATM layer HEC 0 0 ; These are probably very bad news..this is errors in
> the backhaul to the ISP.
>
> Frame Counter 477575 416954
>
> Loop Distance: About 9 K ft.
>
> I am getting the feeling it may be something in the IP layer itself.
>
> This is using a MAC OSX shell to establish my upstream IP paths. Under
> DOS/WIN the command is TRACERT instead..
>
> traceroute www.bbc.co.uk
> traceroute to www.bbc.net.uk (212.58.253.70), 64 hops max, 40 byte packets
> 1 192.168.0.254 (192.168.0.254) 2.443 ms 0.910 ms 0.784 ms
> 2 mod-rk-240.access.clara.net (195.8.68.240) 31.436 ms 32.509 ms
> 35.895 ms
> 3 t6-se1-ge-9-2-199.router.uk.clara.net (195.157.7.105) 28.926 ms
> 33.303 ms 34.091 ms
> 4 g1-1-7-t6-cr1.router.uk.clara.net (195.157.7.69) 30.735 ms 35.902 ms
> 37.619 ms
> 5 t6-br1-ge-2-0.router.uk.clara.net (195.8.86.206) 39.610 ms 29.367 ms
> 32.689 ms
> 6 claranet-gw.thdo.bbc.co.uk (195.8.86.202) 31.819 ms 31.957 ms 31.035
> ms
> 7 212.58.238.129 (212.58.238.129) 29.061 ms 31.292 ms 30.089 ms
> 8 fe0-0.rt0-frontpost.prodgw.bbc.co.uk (212.58.239.222) 33.252 ms
> 31.707 ms 40.514 ms
>
> That gives you a whole load of IP addresses to run pings against, moving
> up the chain bit by bit , you can see which one is the problem. If it's
> your own router you may have USB or inernal network issues, if its further
> up it might be that your MTU is misconfigured.
>
> I THINK for windows the command IPCONFIG shows a lot of useful stuff too.
>
> I'll sing the praises of this site www.kitz.co.uk for having most of the
> information on how DSL works explained very well. There are gaps, but I
> have not come up with any errors.
>
> See if you can dump some info here, and I'll try and puzzle through it.
>
>
>
>
>>
>> Chris
>>
Some good info there. Thanks.
Yes my colleagues are on exactly the same service.
The Netgear DG834 diagnostics consist of pinging an ip address and
performing a dns lookup!
I've brought home a Creative router from the office which is pretty basic
but I think does have some better diagnostics.
I'll swap it over later but of course at the moment the line seems to be OK!
Here's a ping test I did when it was poor:
-------------------------------------------
Pinging 213.208.106.212 with 32 bytes of data:
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Rep ly from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Request timed out.
Reply from 213.208.106.212: bytes=32 time=19ms TTL=59
Request timed out.
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=17ms TTL=59
Reply from 213.208.106.212: bytes=32 time=16ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Reply from 213.208.106.212: bytes=32 time=18ms TTL=59
Ping statistics for 213.208.106.212:
Packets: Sent = 100, Received = 55, Lost = 45 (45% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 19ms, Average = 17ms
------------------------------------------------------------
And a tracert at the same time:
Tracing route to 213.208.106.212 over a maximum of 30 hops
0 chrishome [192.168.0.2]
1
www.routerlogin.com [192.168.0.1]
2 62.241.167.207
3 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 chrishome [192.168.0.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0%
www.routerlogin.com
[192.168.0.1]
72/ 100 = 72% |
2 19ms 72/ 100 = 72% 0/ 100 = 0% 62.241.167.207
28/ 100 = 28% |
3 --- 100/ 100 =100% 0/ 100 = 0% chrishome [0.0.0.0]
Trace complete.
---------------------------------------------------------------
These were when it was unusable and ping requests to the BBC and ITV were
unable to connect!
I'll swap the routers now and post back some diagnostics!
Chris