Losing connection in the Evening

I have virgin.net broadband using a BT Voyager 100 modem. I seem to
lose the DSL connection in the evening.

For example, on Saturday I was able to use broadband all day but lost
the connection about 18:30, on Sunday the connection lasted until
19:30 but then went.

By losing DSL connection, I mean that the DSL light on the modem goes
out. I have spoken to virgin.net support - they suggested;

1. Interference from Christmas tree lights - we are well past
Christmas so its not going to be that.
2. Plugging the modem direct into the main socket rather than an
extension. If it was this, why have I got a connection all day but
only lose it in the evening.

Any ideas before I cancel my broadband !!!

Andrew Spiers <(E-Mail Removed)> wrote:
> I have virgin.net broadband using a BT Voyager 100 modem. I seem to
> lose the DSL connection in the evening.
>
> For example, on Saturday I was able to use broadband all day but lost
> the connection about 18:30, on Sunday the connection lasted until
> 19:30 but then went.
>
> By losing DSL connection, I mean that the DSL light on the modem goes
> out. I have spoken to virgin.net support - they suggested;
>
> 1. Interference from Christmas tree lights - we are well past
> Christmas so its not going to be that.
> 2. Plugging the modem direct into the main socket rather than an
> extension. If it was this, why have I got a connection all day but
> only lose it in the evening.

2. is reasonable, the connection may be marginal.
Can you find any status pages on the modem giving details of line conditions?

Andrew Spiers wrote:
> I have virgin.net broadband using a BT Voyager 100 modem. I seem to
> lose the DSL connection in the evening.
>
> For example, on Saturday I was able to use broadband all day but lost
> the connection about 18:30, on Sunday the connection lasted until
> 19:30 but then went.
>
> By losing DSL connection, I mean that the DSL light on the modem goes
> out. I have spoken to virgin.net support - they suggested;
>
> 1. Interference from Christmas tree lights - we are well past
> Christmas so its not going to be that.
> 2. Plugging the modem direct into the main socket rather than an
> extension. If it was this, why have I got a connection all day but
> only lose it in the evening.
>
> Any ideas before I cancel my broadband !!!

It's typical of a marginal line suffering from SNR problems, has your modem
got any diagnostic pages on which you can check your line status??

Does it happen when all other pieces of telco kit are disconnected???

If it doesn't happen when plugged into the NTE5 (with all extensions
disconnected) it is indicative of your extensions picking up electronic/rf
noise which is affecting you SNR balance. There is another quick easy/dirty
test/fix but I won't mention it as a certain poster will go apoplectic so
I'll leave it to others to raise the possibility...

You're not using flat plug-in extensions are you (please say no).......

Ian Stirling <(E-Mail Removed)> wrote in
news:41ed1a8c$0$70578$(E-Mail Removed):

>
> 2. is reasonable, the connection may be marginal.
> Can you find any status pages on the modem giving details of line
> conditions?
>

2. is very reasonable, I had the same problem with my sync dropping at
weekends and it turned out to be dodgy wiring to the extensions in my
house, the last owner of the house had crammed the wiring to 4 different
extensions into one set of terminals in the front of the BT master socket
and made a real mess of it too, I have had to order a new socket faceplate
as all the IDC terminals are knackered.

As a test, don't just try connecting into the outside of your main BT
socket, it should be a standard NTE5 type socket so remove the front by
undoing the two screws and connect your modem or router directly to the
test socket inside. When you are connected in this way all of your internal
phone wiring and equipment will be taken out of the equation so if you get
a stable connection when you do this you will know that it's something your
end that is causing the problem.
Rog.