How long does it take to get a MAC key from Plus Net?

I am looking to migrate from Plus Net to Sky Broadband, and I have been
waiting over 2 weeks for Plus Net to get my MAC Key. Plus Net is blaming
their LLU supplier.

Meanwhile my Sky Broadband activation key is getting closer to its expiry
date. To add insult to injury, my Plus Net broadband has been going up and
down like a whore's knickers!

"Clueless2" <nospam@nospam> wrote in message
news:450b0000$0$2675$(E-Mail Removed)...
>I am looking to migrate from Plus Net to Sky Broadband, and I have been
>waiting over 2 weeks for Plus Net to get my MAC Key. Plus Net is blaming
>their LLU supplier.
>
> Meanwhile my Sky Broadband activation key is getting closer to its expiry
> date. To add insult to injury, my Plus Net broadband has been going up and
> down like a whore's knickers!

AFAIK there is no official, guaranteed way that transfers away from LLU can
be swiftly dealt with by the MAC system, although Plusnet are trying this
out (ping Eeyore!).
The problem is, not many ISPs are accepting LLU MACs.
You might want to raise this direct with Plusnet - maybe via their own
newsgroup - plusnet.service.customer-feedback (obtainable via the news
server text.usenet.plus.net)

George

On 15 Sep 2006, "George Weston" wrote:

>You might want to raise this direct with Plusnet

May be faster at http://usergroup.plus.net/forum/ as that's widely used by
the PUG and staff from the ISP too, and a delay being reported will likely
get some action (and be useful as input to getting positive change in
future for the benefit of all their customers).

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

Clueless2 wrote:

> I am looking to migrate from Plus Net to Sky Broadband, and I have been
> waiting over 2 weeks for Plus Net to get my MAC Key. Plus Net is blaming
> their LLU supplier.

It took around 3 weeks to get my LLU MAC ket from PN.

Does Sky accept it ?

Graham

George Weston wrote:

> "Clueless2" <nospam@nospam> wrote in message
> news:450b0000$0$2675$(E-Mail Removed)...
> >I am looking to migrate from Plus Net to Sky Broadband, and I have been
> >waiting over 2 weeks for Plus Net to get my MAC Key. Plus Net is blaming
> >their LLU supplier.
> >
> > Meanwhile my Sky Broadband activation key is getting closer to its expiry
> > date. To add insult to injury, my Plus Net broadband has been going up and
> > down like a whore's knickers!
>
> AFAIK there is no official, guaranteed way that transfers away from LLU can
> be swiftly dealt with by the MAC system, although Plusnet are trying this
> out (ping Eeyore!).

Once I got it it worked OK !


> The problem is, not many ISPs are accepting LLU MACs.

Exactly and you may not be warned about this !


> You might want to raise this direct with Plusnet - maybe via their own
> newsgroup - plusnet.service.customer-feedback (obtainable via the news
> server text.usenet.plus.net)

The whole issue of migrating from an LLU connection has been really badly ( not
) thought out.

Graham

"Eeyore" <(E-Mail Removed) > wrote in
message news:(E-Mail Removed)...
> The whole issue of migrating from an LLU connection has been really badly
> ( not
> ) thought out.

This is what I suspect. Have lodge compliant with Ofcom, not sure if they
will do anything about it though.

Clueless2 wrote:
> "Eeyore" <(E-Mail Removed) > wrote
> in
> message news:(E-Mail Removed)...
>> The whole issue of migrating from an LLU connection has been really
>> badly ( not
>> ) thought out.
>
> This is what I suspect. Have lodge compliant with Ofcom, not sure if
> they will do anything about it though.

OFCOM are already looking into the whole issue ref MAC, but if they
get a lot of complaints raised it my make them move faster (well you
can but hope)

"Eeyore" <(E-Mail Removed) > wrote in
message news:(E-Mail Removed)...
>> I am looking to migrate from Plus Net to Sky Broadband, and I have been
>> waiting over 2 weeks for Plus Net to get my MAC Key. Plus Net is blaming
>> their LLU supplier.
>
> It took around 3 weeks to get my LLU MAC ket from PN.
>
> Does Sky accept it ?

Finally got my MAC Key from PlusNet (only a few days shy of a month from
application). Turns out Sky will not accept a LLU MAC Key and have asked to
go back to PlusNet to get a "Clear Line" release date! This essentially
means that I am terminating my service with PlusNet and then signing up with
Sky. What a pain!

In article <451ae4b6$0$16549$(E-Mail Removed)>,
Clueless2 <nospam@nospam> wrote:

>"Eeyore" <(E-Mail Removed) > wrote in
>message news:(E-Mail Removed)...
>>> I am looking to migrate from Plus Net to Sky Broadband, and I have been
>>> waiting over 2 weeks for Plus Net to get my MAC Key. Plus Net is blaming
>>> their LLU supplier.
>>
>> It took around 3 weeks to get my LLU MAC ket from PN.
>>
>> Does Sky accept it ?
>
>Finally got my MAC Key from PlusNet (only a few days shy of a month from
>application). Turns out Sky will not accept a LLU MAC Key and have asked to
>go back to PlusNet to get a "Clear Line" release date! This essentially
>means that I am terminating my service with PlusNet and then signing up with
>Sky. What a pain!

The smart move, if you were suffering with your LLU connection or
hadn't been properly notified about your LLU migration in advance,
would have been to take your free migration back to IPStream with
PlusNet and then apply for a usable MAC key at your leisure.

Stan

"Stan The Man" <(E-Mail Removed)> wrote in message
news:280920060128061496%(E-Mail Removed)...
> The smart move, if you were suffering with your LLU connection or
> hadn't been properly notified about your LLU migration in advance,
> would have been to take your free migration back to IPStream with
> PlusNet and then apply for a usable MAC key at your leisure.

Many thanks. I have requested this from PlusNet. Now waiting for a reply
from PlusNet to my request!