Linksys wireless router - BEFW11S4 ver 4 - unique email problem - help?

This is a new router with the latest firmware.

If I connect "wirelessly" from my ThinkPad --- I can:

- send an email
- receive an email
- surf the Internet

However:

I can NOT:

- REPLY to an email I receive - computer tries to send it --- but
after a minute --- stops --- and email sits in the "outbox."
Additional attempts to send it also fail --- with the same result.
- FORWARD an email I received - computer tries to send it --- but
after a minute --- stops --- and email sits in the "outbox."
Additional attempts to send it also fail --- with the same result.

If I take the router out of the circuit --- and connect directly (by
wire) to the modem --- everything is fine --- I can send, receive,
reply and forward.

This problem is repeatable --- every time. I just send a one word
email to myself --- and am unable to reply to it --- or forward it ---
when connected wirelessly. I am on Bell Sympatico - high speed.

It therefore appears that the "problem" is isolated to the router.

I have spoken with the support staff at Linksys --- (several calls ---
total of 2-3 hours) and they have not been able to resolve the
difficulty. They confirm I have the latest firmware, We even re-set
default setting and re-installed --- twice --- no improvement.

If you have any suggestions (hopefully solutions!) I would appreciate
receiving them.

Thanks

Dave

On 11 Jul 2006 19:56:56 -0700, "db" <(E-Mail Removed)> wrote in
<(E-Mail Removed) .com>:

>This is a new router with the latest firmware.
>
>If I connect "wirelessly" from my ThinkPad --- I can:
>
>- send an email
>- receive an email
>- surf the Internet
>
>However:
>
>I can NOT:
>
>- REPLY to an email I receive - computer tries to send it --- but
>after a minute --- stops --- and email sits in the "outbox."
>Additional attempts to send it also fail --- with the same result.
>- FORWARD an email I received - computer tries to send it --- but
>after a minute --- stops --- and email sits in the "outbox."
>Additional attempts to send it also fail --- with the same result.
>
>If I take the router out of the circuit --- and connect directly (by
>wire) to the modem --- everything is fine --- I can send, receive,
>reply and forward.
>
>This problem is repeatable --- every time. I just send a one word
>email to myself --- and am unable to reply to it --- or forward it ---
>when connected wirelessly. I am on Bell Sympatico - high speed.
>
>It therefore appears that the "problem" is isolated to the router.
>
>I have spoken with the support staff at Linksys --- (several calls ---
>total of 2-3 hours) and they have not been able to resolve the
>difficulty. They confirm I have the latest firmware, We even re-set
>default setting and re-installed --- twice --- no improvement.
>
>If you have any suggestions (hopefully solutions!) I would appreciate
>receiving them.

Which email client are you using? Have you tried any other email
clients?

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_How_To>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

John Navas wrote:
> On 11 Jul 2006 19:56:56 -0700, "db" <(E-Mail Removed)> wrote in
> <(E-Mail Removed) .com>:
>
> >This is a new router with the latest firmware.
> >
> >If I connect "wirelessly" from my ThinkPad --- I can:
> >
> >- send an email
> >- receive an email
> >- surf the Internet
> >
> >However:
> >
> >I can NOT:
> >
> >- REPLY to an email I receive - computer tries to send it --- but
> >after a minute --- stops --- and email sits in the "outbox."
> >Additional attempts to send it also fail --- with the same result.
> >- FORWARD an email I received - computer tries to send it --- but
> >after a minute --- stops --- and email sits in the "outbox."
> >Additional attempts to send it also fail --- with the same result.
> >
> >If I take the router out of the circuit --- and connect directly (by
> >wire) to the modem --- everything is fine --- I can send, receive,
> >reply and forward.
> >
> >This problem is repeatable --- every time. I just send a one word
> >email to myself --- and am unable to reply to it --- or forward it ---
> >when connected wirelessly. I am on Bell Sympatico - high speed.
> >
> >It therefore appears that the "problem" is isolated to the router.
> >
> >I have spoken with the support staff at Linksys --- (several calls ---
> >total of 2-3 hours) and they have not been able to resolve the
> >difficulty. They confirm I have the latest firmware, We even re-set
> >default setting and re-installed --- twice --- no improvement.
> >
> >If you have any suggestions (hopefully solutions!) I would appreciate
> >receiving them.
>
> Which email client are you using? Have you tried any other email
> clients?
>
> --
> Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
> John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
> Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_How_To>
> Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

I'm using Outlook --- in Office Professional 2003. The ThinkPad has
wireless built in --- and the OS on it is XP-Pro

"db" <(E-Mail Removed)> hath wroth:

>If I take the router out of the circuit --- and connect directly (by
>wire) to the modem --- everything is fine --- I can send, receive,
>reply and forward.

This sounds exactly the same except it's a Mac. Sympatico again.
http://macosx.com/content/faq.php/q6...ant-Reply.html

A friend in Canada ruined my evening with almost the same problem. He
couldn't reply to any of my emails. It turned out that it was the DNS
servers at Sympatico returning random garbage. I'm not sure of the
exact failure mechanism, but selecting different DNS servers in the
computah fixed the problem. See:
http://www.dslreports.com/faq/7525

If that's not the fix, kindly supply some clue as to what you're using
other than the BEFW11S4. Little details like:
1. The exact operating system?
2. The email program? Have you tried other email programs?
3. The exact error message when it can't send a reply?
4. Any useful hints from the log files?
Control Panel -> Admin Stuff -> Event Viewer
5. DNS IP addresses used by Sympatico from the BEFW11S4 status page?

>It therefore appears that the "problem" is isolated to the router.

The first step to solving a problem is to blame someone or something.
Yep, it's all very logical.


--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

"db" <(E-Mail Removed)> hath wroth:

>I'm using Outlook --- in Office Professional 2003. The ThinkPad has
>wireless built in --- and the OS on it is XP-Pro

What error message does Outlook produce when it can't send?
Please try not to paraphrase, abrev, or trunc the error message.



--
Jeff Liebermann (E-Mail Removed)
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558

On 11 Jul 2006 20:20:14 -0700, "db" <(E-Mail Removed)> wrote in
<(E-Mail Removed). com>:

>I'm using Outlook --- in Office Professional 2003. The ThinkPad has
>wireless built in --- and the OS on it is XP-Pro

To get a better handle on what's going on, get a log of the session when
it fails and post it here. See
"How to enable transport logging in Outlook 2002 and Outlook 2003"
at <http://support.microsoft.com/?kbid=300479>.

Also, at least as a test, I suggest trying something other than
Ouchlook; e.g., Mozilla Thunderbird. Ouchlook has a number of weird
failure modes that might be involved.

--
Best regards, FAQ for Wireless Internet: <http://Wireless.wikia.com>
John Navas FAQ for Wi-Fi: <http://wireless.wikia.com/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.wikia.com/wiki/Wi-Fi_How_To>
Fixes to Wi-Fi Problems: <http://wireless.wikia.com/wiki/Wi-Fi_Fixes>

"db" <(E-Mail Removed)> wrote:
>This is a new router with the latest firmware.

Umm, that model hasn't been manufactured for years, it's about a
decade old, IIRC.

Try changing MTU to 1492

William P.N. Smith wrote:
> "db" <(E-Mail Removed)> wrote:
> >This is a new router with the latest firmware.
>
> Umm, that model hasn't been manufactured for years, it's about a
> decade old, IIRC.
>
> Try changing MTU to 1492

Thanks, folks for your suggestions. I do appreciate them.

When I mentrioned the router was "new" --- it was actually a
replacement --- sent to me last week --- by Linksys --- concerning an
unrelated problem in the original one I had been using --- successfully
--- for 7 moinths. The original router stopped broastcasting a
wireless signal entirely last week. Linksys was very helpful in
trouble shooting it --- and agreed to replace it. I received the
replacemment very quickly --- and it is the replacement unit that I am
having "challenges" with.

Since I am on Bell Sympatico high speed --- I contacted Bell --- and
they sent me out one of their new modem/wireless router combined units.
I installed it --- using the same ThinkPad --- and success! I am
currently using it --- on my front veranda. I tested the email
capability on this new Bell wireless router/modem unit --- and success.
I can send, receive, reply and forward my emails --- all with no
problems.

Since I am using the same ThinkPad --- with all the same software ---
it would appear that it is a wireless router problem with the Linksys
unit. Linksys has agreed to replace the "replacement" unit --- and
we'll see what results.

Again, thanks to everyone for their suggestions.

David

"db" <(E-Mail Removed)> wrote:
>When I mentrioned the router was "new" --- it was actually a
>replacement --- sent to me last week --- by Linksys

Ah, so you got a refurb, which apparently also had problems.