Line Test Failed

I have recently ordered broadband trough Force9. Broadband is not yet available
on my exchange, but is due in September.

According to their tracker my line test has failed, according to the site there
are a number of possible reasons, but I need to contact BT (on 150) myself to
find out the reasons.

The first question is how do I get through to someone who can look at my
results and tell me what the problem is?

The website lists a number of incompatible BT products that may be on the
phoneline,

1. Subscriber Private Metering
2. 30k Loop
3. Private Circuits (also known as leased lines)
4. ISDN (all types)
5. Red ABC
6. Redcare
7. FeatureNet 5000 services
8. Meter Pulse facility
9. PBX and AUX lines
10. Caller Display Unit - CD50 & CD1500

The only one that comes close are an Audioline CLD60 and a Telecom 640. Both
are CLID phones.

There is also a Sky box, a 56k external modem and a standard phone, I know that
makes a REN of 5, but it works.

The question is what do I do next.
Do I
Wait for the exchange to be enabled?
Apply again and disconnect all but the standard phone? My wife would not
be best pleased if there were no phones in the house.

If the line was tested with call divert turned on, could that make a
difference?

Thanks for any help.

Phil

"Phil" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I have recently ordered broadband trough Force9. Broadband is not yet
available
> on my exchange, but is due in September.
>
> According to their tracker my line test has failed, according to the
site there
> are a number of possible reasons, but I need to contact BT (on 150)
myself to
> find out the reasons.

Don't bother contacting BT.

Just make sure that Plusnet know its to be treated as an advance order -
if they try and place it now it will fail as the exchange isn't enabled

Regards
Sunil

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:bit82c$cvbna$(E-Mail Removed)...
>
> "Sunil Sood" <(E-Mail Removed)> wrote in message
> news:bit386$co374$(E-Mail Removed)...
> >
> > Don't bother contacting BT.
> >
> > Just make sure that Plusnet know its to be treated as an advance
> order -
> > if they try and place it now it will fail as the exchange isn't
> enabled
>
> Also, if the below is correct and there is someone from Plusnet reading:
>
> >According to their tracker my line test has failed, according to the
> site there
> > are a number of possible reasons, but I need to contact BT (on 150)
> myself to
> > find out the reasons
>
> You may want to change your web site - BT don't like receiving these
> calls and they insist that all contact by the end user has to be via
> their ADSL.
>
> I've been there and done it...

Agreed, and 99/100 you'll get someone on 150 who doesn't know how to find
out the test results anyway.

Jc.