is this line screwed?

Circuit Information
Circuit In Sync
Upstream xDSL Link Info
Loop Loss 44 dB
Cell Count 61390646
Downstream xDSL Link Info
Loop Loss 63 dB Long Line: please be aware that a >60db result does not necessarily indicate a Line Fault
Cell Count 898062268

DSL MAX
Downstream Line Rate 576
Downstream Line Rate Timestamp 27/10/2006 06:07:15
Maximum Stable Rate Re-set (Y/N) N
Profile Change Time 22/10/2006 07:10:20
Maximum Stable Rate 288
Fault Threshold Rate 288
Interleaved Auto


plusnet say its ok. I dont think so. basically its unusable. down 99% of the time.
what will BT do if referred to them? charge me £45?

nick wrote:
> Circuit Information
> Circuit In Sync
> Upstream xDSL Link Info
> Loop Loss 44 dB
> Cell Count 61390646
> Downstream xDSL Link Info
> Loop Loss 63 dB Long Line: please be aware that a >60db result does not necessarily indicate a Line Fault
> Cell Count 898062268
>
> DSL MAX
> Downstream Line Rate 576
> Downstream Line Rate Timestamp 27/10/2006 06:07:15
> Maximum Stable Rate Re-set (Y/N) N
> Profile Change Time 22/10/2006 07:10:20
> Maximum Stable Rate 288
> Fault Threshold Rate 288
> Interleaved Auto
>
> plusnet say its ok. I dont think so. basically its unusable. down 99% of the time.
> what will BT do if referred to them? charge me £45?

Are you able to test this line plugged into the master socket with all
non-DSL equipment disconnected?

According to the BTwholesale line checker, what line speeds should you
expect from your line on the MAX product?

Did you have DSL before MAX? What speed was it at?

nick wrote:
> Circuit Information
> Circuit In Sync
> Upstream xDSL Link Info
> Loop Loss 44 dB
> Cell Count 61390646
> Downstream xDSL Link Info
> Loop Loss 63 dB Long Line: please be aware that a >60db result does not necessarily indicate a Line Fault
> Cell Count 898062268

Borderline 1Mbps stats there. You may be better asking to be moved to a
fixed 512kbps product.

> DSL MAX
> Downstream Line Rate 576
> Downstream Line Rate Timestamp 27/10/2006 06:07:15
> Maximum Stable Rate Re-set (Y/N) N
> Profile Change Time 22/10/2006 07:10:20
> Maximum Stable Rate 288
> Fault Threshold Rate 288
> Interleaved Auto

This suggests that your line was synchronising at just 288kbps at some
point during the first 10 days. This provides further evidence of it
being on the limits.

> plusnet say its ok. I dont think so. basically its unusable. down 99% of the time.
> what will BT do if referred to them? charge me £45?

It's probable that BT will advise us to downgrade your line should you
submit a fault. There is a slim possibility that they may deem your line
to be out of limits for ADSL entirely.

I don't suppose your equipment reports your downstream SNR margin?

I assume if you have got this far that we've asked you to do all the
normal diagnostic checks?

Kind Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

nick wrote:

> plusnet say its ok. I dont think so. basically its unusable. down 99% of the time.

SNR margin and modem sync speed up and down ?

http://newsnet.googlepages.com/maxdsldiagnostics

Phil