It's official, Virgin are crap.

Virgin Media are worse than TalkTalk and Pipex, they'll be neck and neck
with Orange soon )


http://www.dslzoneuk.net/isp_ratings.php#

>It's official, Virgin are crap

Tell me somethibg I don't know..

"Gonz" <T o p @ S e c r e t . c o m> wrote in message
news:QglRi.7891$(E-Mail Removed)...
> Virgin Media are worse than TalkTalk and Pipex, they'll be neck and neck
> with Orange soon )
>
>
> http://www.dslzoneuk.net/isp_ratings.php#

Yeah, right. "Official" my arse. How many people voted? What's that figure
as a %age of their overall customer base. etc.

They are, however, *officially* recognised as the UK best consumer ISP.

http://pressoffice.virginmedia.com/p...202&highlight=


--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495

"Carl Waring" <(E-Mail Removed)> wrote in message
news:JDFRi.12292$(E-Mail Removed)...
> "Gonz" <T o p @ S e c r e t . c o m> wrote in message
> news:QglRi.7891$(E-Mail Removed)...
>> Virgin Media are worse than TalkTalk and Pipex, they'll be neck and
>> neck
>> with Orange soon )
>>
>>
>> http://www.dslzoneuk.net/isp_ratings.php#
>
> Yeah, right. "Official" my arse. How many people voted? What's that
> figure as a %age of their overall customer base. etc.

It doesn't matter what the percentage of the overall customer base is.
You take them facts, you take the posts in all the broadband forums, you
take all the retention deals made to keep those who actually want to
leave the company.
It is happening... and it's not goin to get better, believe me.

> They are, however, *officially* recognised as the UK best consumer
> ISP.
>
> http://pressoffice.virginmedia.com/p...202&highlight=

See the date?
February 2007... that's 8 months ago.
It has turned upside down since then.
That means nothing now... you know it, and I know it.
That was then, this is now.

Carl Waring wrote:

> "Gonz" <T o p @ S e c r e t . c o m> wrote
>
> > Virgin Media are worse than TalkTalk and Pipex, they'll be neck and neck
> > with Orange soon )
> >
> > http://www.dslzoneuk.net/isp_ratings.php#
>
> Yeah, right. "Official" my arse. How many people voted? What's that figure
> as a %age of their overall customer base. etc.
>
> They are, however, *officially* recognised as the UK best consumer ISP.
>
> http://pressoffice.virginmedia.com/p...202&highlight=

" The cable company beat off competition from the likes of Orange and Tiscali "

So they had some serious competition then !

LMAO.

Graham

"Carl Waring" <(E-Mail Removed)> wrote in message
news:JDFRi.12292$(E-Mail Removed)...
>
> http://pressoffice.virginmedia.com/p...202&highlight=

>ntl Telewest - now Virgin Media - scooped the most coveted award for
>consumer facing ISPs at >the annual Internet Services Providers'
>Association (ISPA) Awards, held in London last night.

This was when they were still 'Telewest'

>The cable company beat off competition from the likes of Orange and
>Tiscali to be crowned >Best Consumer ISP.

It's gotta be hard to beat Orange...

>The award recognises the ISP that demonstrates outstanding value for
>money and customer care >alongside a gruelling three-month monitoring
>period to measure service delivery and network >performance.

This was when they were Telewest.

>An ISPA spokesperson, said: "The judges were impressed with ntl
>Telewest's good technical >delivery and its investment in customer
>services over the past year. The judges also felt >that ntl Telewest's
>packages give consumers a good choice of services available in the
> >broadband market."

This was when they were Telewest.

>Ernie Cormier, chief commercial officer of Virgin Media, added: "With
>many companies jumping >on the broadband wagon we're proud to be
>recognised as the UK's number one - providing >consumers with quality
>and good value for money. "This award is further evidence of the
>improvements we made prior to the launch of Virgin >Media and has been
>achieved with the hard work and effort of all our staff. This is just
>the >beginning and we intend to build on this award to ensure we
>continue to deliver outstanding >value, content and a great broadband
>experience for all our customers."

They did say that things were goin to get a lot better didn't they...
I can sit here all day writin all the stuff they did that made it worse.

>Virgin Media, a major new force in entertainment and communications,
>launched last week, >pledging to shake up the industry and to offer
>consumers quality, value, innovative products >and outstanding customer
>service.

If only they cud have seen 8 months into the future.
Their customers couldn't at the time.

On Thu, 18 Oct 2007 10:35:46 +0100, in uk.telecom.broadband , "Gonz"
<T o p @ S e c r e t . c o m> wrote:

>It doesn't matter what the percentage of the overall customer base is.

Well, duh. Imagine - three people vote, out of a customerbase of
three trillion. All three say "gonz is a plonker". Does that mean that
100% of customers agree gonz _is_ a plonker? Or that only
0.0000000001% agree?

>You take them facts,

'those' dear boy, 'those'
and what facts ?

>you take the posts in all the broadband forums,

posted by about 0.01% of customers!

--
Mark McIntyre

Mark McIntyre wrote:
> On Thu, 18 Oct 2007 10:35:46 +0100, in uk.telecom.broadband , "Gonz"
> <T o p @ S e c r e t . c o m> wrote:
>
>> It doesn't matter what the percentage of the overall customer base
>> is.
>
> Well, duh. Imagine - three people vote, out of a customerbase of
> three trillion. All three say "gonz is a plonker". Does that mean
> that 100% of customers agree gonz _is_ a plonker? Or that only
> 0.0000000001% agree?
>
>> You take them facts,
>
> 'those' dear boy, 'those'
> and what facts ?
>
>> you take the posts in all the broadband forums,
>
> posted by about 0.01% of customers!

Remember that there are lies, dam lies & statistics....

>They are, however, *officially* recognised as the UK best consumer ISP.

I'd very much like to know how they come by that...

Officially recognized by whom ?

Meeting more and more folks on Virgin who are all saying the same
thing..it's gotten much much slower this last two or three
months..obviously traffic management kicking in..

I really can't see how they should get away with charging me for an
'Up to 8Mbps' service,which when running outside of their peak
management times runs at 6Mbps, and then during peak times (when I
really need to use it) they turn the taps right back to just around
200Kbps-300Kbps.

Surely the description of their service ought to read:

'Up to 8Mbps midnight to 4pm - managed down to 500Kbps or less between
4pm and midnight'

When you call them and ask why it appears that you are being traffic
managed and that you have measured your data download over several
weeks and it's far from their suggested limits, all you get is someone
saying that they can't tell who is or isn't being managed and that
there's nothing that they can do about it anyway.

Something desperately wrong at their end and I'm a little disappointed
that they don't appear to be addressing the problem.

Not the sort of service you'd expect from the company officially
recognised as the UK best consumer ISP !

Do Virgin Media, or whoever, actually run their backbone ? or is it
farmed out to some third unknown party somewhere.

Jim.

Yes, Virgin Media is crap.

I'm not even taking into consideration the comments in this thread.
For "some" reason quite a lot of Virgin Media customers are not
supplied with the telephone number of the helpdesk. It seems that
Virgin Media wants to dodge phone calls to save some money.
I know because I talk to a lot of Virgin Media customers on a daily
basis. People with username and password problems should know the
number, but for some reason the number is not properly mentioned in
documentation...