ISP replaces kit on Boxing Day

The acid test of "Customer Service" is what sort of response you get
when things go wrong out of hours.

Whilst Broadband-by-wireless is inherently more vulnerable than ADSL
(our signal comes via a couple of masts on exposed hillsides, and the
last hop is from a barn on the next hill), Derbyshire's local operator
Zycomm (www.w3z.co.uk) certainly do try hard when there are problems.

I lost my connection on Boxing Day afternoon this year. Tests during the
afternoon suggested that it was my terminal equipment at fault, and at
10pm that night, the MD himself drove 20 miles with a fully-configured
replacement.

The same guy answered the phone personally on Christmas Day the other
year and got a fault fixed within a couple of hours.

Whilst they wouldn't win prizes on the number of faults per year, proper
customer service does a lot to make up for it - worth considering for
anyone within their Derbyshire catchment area.

John Geddes
Derbyshire

On 30 Dec, 11:28, John Geddes <j...@st4rm4rkassociates.co.uk> wrote:
> The acid test of "Customer Service" is what sort of response you get
> when things go wrong out of hours.
>
> Whilst Broadband-by-wireless is inherently more vulnerable than ADSL
> (our signal comes via a couple of masts on exposed hillsides, and the
> last hop is from a barn on the next hill), Derbyshire's local operator
> Zycomm (www.w3z.co.uk) certainly do try hard when there are problems.
>
> I lost my connection on Boxing Day afternoon this year. Tests during the
> afternoon suggested that it was my terminal equipment at fault, and at
> 10pm that night, the MD himself drove 20 miles with a fully-configured
> replacement.
>
> The same guy answered the phone personally on Christmas Day the other
> year and got a fault fixed within a couple of hours.
>
> Whilst they wouldn't win prizes on the number of faults per year, proper
> customer service does a lot to make up for it - worth considering for
> anyone within their Derbyshire catchment area.
>
> John Geddes
> Derbyshire

Well thier prices are well above cable and ADSL, but I suppose it
costs for the equipment which they put into your monthly bill. But the
old saying "you get what you pay for" and it does look like people in
the countryside pay a premium for internet.

"naza" <(E-Mail Removed)> wrote in message
news:9db45a49-9a61-42b5-b2de-(E-Mail Removed)...
> On 30 Dec, 11:28, John Geddes <j...@st4rm4rkassociates.co.uk> wrote:
>> The acid test of "Customer Service" is what sort of response you get
>> when things go wrong out of hours.
>>
>> Whilst Broadband-by-wireless is inherently more vulnerable than ADSL
>> (our signal comes via a couple of masts on exposed hillsides, and the
>> last hop is from a barn on the next hill), Derbyshire's local operator
>> Zycomm (www.w3z.co.uk) certainly do try hard when there are problems.
>>
>> I lost my connection on Boxing Day afternoon this year. Tests during the
>> afternoon suggested that it was my terminal equipment at fault, and at
>> 10pm that night, the MD himself drove 20 miles with a fully-configured
>> replacement.
>>
>> The same guy answered the phone personally on Christmas Day the other
>> year and got a fault fixed within a couple of hours.
>>
>> Whilst they wouldn't win prizes on the number of faults per year, proper
>> customer service does a lot to make up for it - worth considering for
>> anyone within their Derbyshire catchment area.
>>
>> John Geddes
>> Derbyshire
>
> Well thier prices are well above cable and ADSL, but I suppose it
> costs for the equipment which they put into your monthly bill. But the
> old saying "you get what you pay for" and it does look like people in
> the countryside pay a premium for internet.<<


We pay a premium for most things - but it's a price worth paying to stay as
far away as possible from the crime infested multi-cultural diversity of our
towns and cities.

On Sun, 30 Dec 2007 14:40:19 -0000, "Miser" <(E-Mail Removed)>
wrote:

>We pay a premium for most things - but it's a price worth paying to stay as
>far away as possible from the crime infested multi-cultural diversity of our
>towns and cities.

Are you implying that there is a direct connection between cultural
diversity and crime?
--
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David Quinton wrote:

> "Miser" wrote:
>
> >We pay a premium for most things - but it's a price worth paying to stay as
> >far away as possible from the crime infested multi-cultural diversity of our
> >towns and cities.
>
> Are you implying that there is a direct connection between cultural
> diversity and crime?

There is certainly a connection between some nationalities and crime.

Graham

On 31 Dec 2007, Eeyore wrote

>
>
> David Quinton wrote:
>
>> "Miser" wrote:
>>
>>> We pay a premium for most things - but it's a price worth
>>> paying to stay as far away as possible from the crime infested
>>> multi-cultural diversity of our towns and cities.
>>
>> Are you implying that there is a direct connection between
>> cultural diversity and crime?
>
> There is certainly a connection between some nationalities and
> crime.

Sure is: ask anybody from a country that gets a lot of English
tourists.

HVS wrote:

> Eeyore wrote
> > David Quinton wrote:
> >> "Miser" wrote:
> >>
> >>> We pay a premium for most things - but it's a price worth
> >>> paying to stay as far away as possible from the crime infested
> >>> multi-cultural diversity of our towns and cities.
> >>
> >> Are you implying that there is a direct connection between
> >> cultural diversity and crime?
> >
> > There is certainly a connection between some nationalities and
> > crime.
>
> Sure is: ask anybody from a country that gets a lot of English
> tourists.

I actually had certain East European nationalities in mind. Such as the
Bulgarians and those from the former Yugoslavia.

What kind of crime do you associate with English tourists btw ? Many may
behave badly but how about actual crime ?

Graham

On Mon, 31 Dec 2007 10:00:54 +0000, Eeyore wrote:

> HVS wrote:
>
>> Eeyore wrote
>>> David Quinton wrote:
>>>> "Miser" wrote:
>>>>
>>>>> We pay a premium for most things - but it's a price worth
>>>>> paying to stay as far away as possible from the crime infested
>>>>> multi-cultural diversity of our towns and cities.
>>>>
>>>> Are you implying that there is a direct connection between
>>>> cultural diversity and crime?
>>>
>>> There is certainly a connection between some nationalities and
>>> crime.
>>
>> Sure is: ask anybody from a country that gets a lot of English
>> tourists.
>
> I actually had certain East European nationalities in mind. Such as the
> Bulgarians and those from the former Yugoslavia.
>
> What kind of crime do you associate with English tourists btw ? Many may
> behave badly but how about actual crime ?
>
> Graham

So you're not just bigoted against VM,you're equally biased against
Bulgarians and Yugoslavs as well.
You really are a bigot of the highest order aren't you.

Daffy Duck wrote:

> Eeyore wrote:
> > HVS wrote:
> >> Eeyore wrote
> >>> David Quinton wrote:
> >>>> "Miser" wrote:
> >>>>
> >>>>> We pay a premium for most things - but it's a price worth
> >>>>> paying to stay as far away as possible from the crime infested
> >>>>> multi-cultural diversity of our towns and cities.
> >>>>
> >>>> Are you implying that there is a direct connection between
> >>>> cultural diversity and crime?
> >>>
> >>> There is certainly a connection between some nationalities and
> >>> crime.
> >>
> >> Sure is: ask anybody from a country that gets a lot of English
> >> tourists.
> >
> > I actually had certain East European nationalities in mind. Such as the
> > Bulgarians and those from the former Yugoslavia.
> >
> > What kind of crime do you associate with English tourists btw ? Many may
> > behave badly but how about actual crime ?
> >
> > Graham
>
> So you're not just bigoted against VM,you're equally biased against
> Bulgarians and Yugoslavs as well.
> You really are a bigot of the highest order aren't you.

Government figures sunshine. You can call them bigots too if you like.

In the meantime I'll call a spade a spade regardless of bloody idiotic PC-ness
by which you would have me gagged and unable to identify those who are more
likely to be criminals.

Graham

On Mon, 31 Dec 2007 13:17:46 +0000, Eeyore wrote:

> Daffy Duck wrote:
>
>> Eeyore wrote:
>>> HVS wrote:
>>>> Eeyore wrote
>>>>> David Quinton wrote:
>>>>>> "Miser" wrote:
>>>>>>
>>>>>>> We pay a premium for most things - but it's a price worth
>>>>>>> paying to stay as far away as possible from the crime infested
>>>>>>> multi-cultural diversity of our towns and cities.
>>>>>>
>>>>>> Are you implying that there is a direct connection between
>>>>>> cultural diversity and crime?
>>>>>
>>>>> There is certainly a connection between some nationalities and
>>>>> crime.
>>>>
>>>> Sure is: ask anybody from a country that gets a lot of English
>>>> tourists.
>>>
>>> I actually had certain East European nationalities in mind. Such as the
>>> Bulgarians and those from the former Yugoslavia.
>>>
>>> What kind of crime do you associate with English tourists btw ? Many may
>>> behave badly but how about actual crime ?
>>>
>>> Graham
>>
>> So you're not just bigoted against VM,you're equally biased against
>> Bulgarians and Yugoslavs as well.
>> You really are a bigot of the highest order aren't you.
>
> Government figures sunshine. You can call them bigots too if you like.
>
> In the meantime I'll call a spade a spade regardless of bloody idiotic PC-ness
> by which you would have me gagged and unable to identify those who are more
> likely to be criminals.
>
> Graham

Fine...then i'll also call a spade a spade.....you're a bigot.