Internet connection problem just started tonight.

I'm running XP on a machine that's directly connected to the MN-500 and
running Win ME on a machine that connects to the MN-500 via the wireless
link. The Win ME machine still has a working Internet connection, but the
Internet connection on the XP machine has stopped working. I can see the
shared drives of the ME machine on the XP machine, so I know that at least
the local area network is functioning, but only the wireless connected
machine is currently able to access the Internet. Help! What should I check
on the XP machine to get its Internet access back? I'm guessing that perhaps
it's software??? Thanks for any assistance.

Who is your ISP (and what broadband modem are you using)? I am not
using a Microsoft router any more, but I noticed that a couple of my
XP machines suddenly could not surf and that the router was no longer
acting as a DNS proxy. The immediate solution while I check further
was to hard code the ISPs DNS servers in TCP/IP properties for the
connection on the XP computers. I've seen this on two XP boxes (have
two more to check a bit later). It does not impact my Vista test
computers or my Server 2003 computer, and seems isolated to XP.

I'm also wondering if it could be an AV defintion (I use eTrust 7.1)
causing this.

On Tue, 30 May 2006 20:12:01 -0700, Deb
<(E-Mail Removed)> wrote:

>I'm running XP on a machine that's directly connected to the MN-500 and
>running Win ME on a machine that connects to the MN-500 via the wireless
>link. The Win ME machine still has a working Internet connection, but the
>Internet connection on the XP machine has stopped working. I can see the
>shared drives of the ME machine on the XP machine, so I know that at least
>the local area network is functioning, but only the wireless connected
>machine is currently able to access the Internet. Help! What should I check
>on the XP machine to get its Internet access back? I'm guessing that perhaps
>it's software??? Thanks for any assistance.
--

Barb Bowman
MS Windows-MVP
Expert Zone Columnist
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

My ISP is Comcast and I'm using their modem (Surfboard, I believe - I'm not
at home at the moment to check). The problem occurred between one day and
the next and, like I said, the remote wireless link still maintained its
Internet capability, so I know that at least the Comcast modem is still
properly talking to the cable. My guess is that something happened in the XP
machine that is now keeping its network card from finding the Internet, even
though I can still see the shared drives on my wireless-connected ME machine
which makes me think that the network card itself must still be ok. I'm
guessing a software driver on the XP machine somehow got corrupted (but
that's just a guess). How would I check for something like that? I tried
backing up one day using System Restore to reconfigure my XP machine, but
that made no difference in the operation. Thanks for your help.

"Barb Bowman MVP-Windows" wrote:

> Who is your ISP (and what broadband modem are you using)? I am not
> using a Microsoft router any more, but I noticed that a couple of my
> XP machines suddenly could not surf and that the router was no longer
> acting as a DNS proxy. The immediate solution while I check further
> was to hard code the ISPs DNS servers in TCP/IP properties for the
> connection on the XP computers. I've seen this on two XP boxes (have
> two more to check a bit later). It does not impact my Vista test
> computers or my Server 2003 computer, and seems isolated to XP.
>
> I'm also wondering if it could be an AV defintion (I use eTrust 7.1)
> causing this.
>
> On Tue, 30 May 2006 20:12:01 -0700, Deb
> <(E-Mail Removed)> wrote:
>
> >I'm running XP on a machine that's directly connected to the MN-500 and
> >running Win ME on a machine that connects to the MN-500 via the wireless
> >link. The Win ME machine still has a working Internet connection, but the
> >Internet connection on the XP machine has stopped working. I can see the
> >shared drives of the ME machine on the XP machine, so I know that at least
> >the local area network is functioning, but only the wireless connected
> >machine is currently able to access the Internet. Help! What should I check
> >on the XP machine to get its Internet access back? I'm guessing that perhaps
> >it's software??? Thanks for any assistance.
> --
>
> Barb Bowman
> MS Windows-MVP
> Expert Zone Columnist
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>

please let me know exactly which surfboard and if possible at least
the state where you live.

I don't think this is driver related. To help diagnose whether this is
DNS related, open IE and use http://207.46.245.61 (this is msnbc.com)
- does the msnbc.com page open for you? if yes, please try hard
coding the comcast DNS servers. or anyone's DNS server in the TCP/IP
properties for this connection. Is Internet connectivity restored?



On Wed, 31 May 2006 08:45:02 -0700, Deb
<(E-Mail Removed)> wrote:

>My ISP is Comcast and I'm using their modem (Surfboard, I believe - I'm not
>at home at the moment to check). The problem occurred between one day and
>the next and, like I said, the remote wireless link still maintained its
>Internet capability, so I know that at least the Comcast modem is still
>properly talking to the cable. My guess is that something happened in the XP
>machine that is now keeping its network card from finding the Internet, even
>though I can still see the shared drives on my wireless-connected ME machine
>which makes me think that the network card itself must still be ok. I'm
>guessing a software driver on the XP machine somehow got corrupted (but
>that's just a guess). How would I check for something like that? I tried
>backing up one day using System Restore to reconfigure my XP machine, but
>that made no difference in the operation. Thanks for your help.
>
>"Barb Bowman MVP-Windows" wrote:
>
>> Who is your ISP (and what broadband modem are you using)? I am not
>> using a Microsoft router any more, but I noticed that a couple of my
>> XP machines suddenly could not surf and that the router was no longer
>> acting as a DNS proxy. The immediate solution while I check further
>> was to hard code the ISPs DNS servers in TCP/IP properties for the
>> connection on the XP computers. I've seen this on two XP boxes (have
>> two more to check a bit later). It does not impact my Vista test
>> computers or my Server 2003 computer, and seems isolated to XP.
>>
>> I'm also wondering if it could be an AV defintion (I use eTrust 7.1)
>> causing this.
>>
>> On Tue, 30 May 2006 20:12:01 -0700, Deb
>> <(E-Mail Removed)> wrote:
>>
>> >I'm running XP on a machine that's directly connected to the MN-500 and
>> >running Win ME on a machine that connects to the MN-500 via the wireless
>> >link. The Win ME machine still has a working Internet connection, but the
>> >Internet connection on the XP machine has stopped working. I can see the
>> >shared drives of the ME machine on the XP machine, so I know that at least
>> >the local area network is functioning, but only the wireless connected
>> >machine is currently able to access the Internet. Help! What should I check
>> >on the XP machine to get its Internet access back? I'm guessing that perhaps
>> >it's software??? Thanks for any assistance.
>> --
>>
>> Barb Bowman
>> MS Windows-MVP
>> Expert Zone Columnist
>> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
>> http://blogs.digitalmediaphile.com/barb/
>>
--

Barb Bowman
MS Windows-MVP
Expert Zone Columnist
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

The router is a Surfboard SB3100 and when I turned the computer on this
evening, I found that Internet access was back! I did absolutely nothing to
the machine since yesterday when it wasn't working, so I'm completely
mystified, but happy it's working again. Just wish I knew why it did what it
did.

"Barb Bowman MVP-Windows" wrote:

> please let me know exactly which surfboard and if possible at least
> the state where you live.
>
> I don't think this is driver related. To help diagnose whether this is
> DNS related, open IE and use http://207.46.245.61 (this is msnbc.com)
> - does the msnbc.com page open for you? if yes, please try hard
> coding the comcast DNS servers. or anyone's DNS server in the TCP/IP
> properties for this connection. Is Internet connectivity restored?
>
>
>
> On Wed, 31 May 2006 08:45:02 -0700, Deb
> <(E-Mail Removed)> wrote:
>
> >My ISP is Comcast and I'm using their modem (Surfboard, I believe - I'm not
> >at home at the moment to check). The problem occurred between one day and
> >the next and, like I said, the remote wireless link still maintained its
> >Internet capability, so I know that at least the Comcast modem is still
> >properly talking to the cable. My guess is that something happened in the XP
> >machine that is now keeping its network card from finding the Internet, even
> >though I can still see the shared drives on my wireless-connected ME machine
> >which makes me think that the network card itself must still be ok. I'm
> >guessing a software driver on the XP machine somehow got corrupted (but
> >that's just a guess). How would I check for something like that? I tried
> >backing up one day using System Restore to reconfigure my XP machine, but
> >that made no difference in the operation. Thanks for your help.
> >
> >"Barb Bowman MVP-Windows" wrote:
> >
> >> Who is your ISP (and what broadband modem are you using)? I am not
> >> using a Microsoft router any more, but I noticed that a couple of my
> >> XP machines suddenly could not surf and that the router was no longer
> >> acting as a DNS proxy. The immediate solution while I check further
> >> was to hard code the ISPs DNS servers in TCP/IP properties for the
> >> connection on the XP computers. I've seen this on two XP boxes (have
> >> two more to check a bit later). It does not impact my Vista test
> >> computers or my Server 2003 computer, and seems isolated to XP.
> >>
> >> I'm also wondering if it could be an AV defintion (I use eTrust 7.1)
> >> causing this.
> >>
> >> On Tue, 30 May 2006 20:12:01 -0700, Deb
> >> <(E-Mail Removed)> wrote:
> >>
> >> >I'm running XP on a machine that's directly connected to the MN-500 and
> >> >running Win ME on a machine that connects to the MN-500 via the wireless
> >> >link. The Win ME machine still has a working Internet connection, but the
> >> >Internet connection on the XP machine has stopped working. I can see the
> >> >shared drives of the ME machine on the XP machine, so I know that at least
> >> >the local area network is functioning, but only the wireless connected
> >> >machine is currently able to access the Internet. Help! What should I check
> >> >on the XP machine to get its Internet access back? I'm guessing that perhaps
> >> >it's software??? Thanks for any assistance.
> >> --
> >>
> >> Barb Bowman
> >> MS Windows-MVP
> >> Expert Zone Columnist
> >> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> >> http://blogs.digitalmediaphile.com/barb/
> >>
> --
>
> Barb Bowman
> MS Windows-MVP
> Expert Zone Columnist
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>