I'm worried

Dear Experts,

I have received the following e-mail from BT Yahoo.
I have never had any previous connection with BT Yahoo.
I use BT Broadband with facilities to send e-mails.
I do not properly understand the message.
I do not fully understand how the Internet works.

Since being on BT Broadband I have never used a dial-up connection.
Don't know how to. Never need it. I have been on BT Broadband for
several years with only the usual problems. I have been able to send
and receive e-mails.

I use Windows 98, IE and OE.

QUESTION

I tried the phone number but got nowhere.
I'm wondering what to do.

If I do nothing, after 45 days, will I still be able to send and
receive e-mails? Or will that service disasterously disappear?

What has it got to do with BT Yahoo anyway?
----
Reg

==========================================

----- Original Message -----
From: "BT Yahoo! Internet team" <(E-Mail Removed)>
To: <(E-Mail Removed)>
Sent: 10 February 2006 10:47
Subject: Your BT Yahoo! account status - please read!


> BT Yahoo! Internet
>
> Your BT Yahoo!
> account status
>
> Dear Reg,
>
> Please read this important message about your BT Yahoo!
> account.
>
> If you're using a BT Broadband account
>
> You have received this email because you haven't yet
> registered your original Pay-as-you-go email address as
> a broadband email address.
>
> Important - action required, please
>
> To keep (E-Mail Removed), please call us
> on 0870 241 4567^1 to move it to your BT Broadband
> service.
>
> If you're using a Pay-as-you-go account
>
> In a recent review, we found that you're registered as
> a BT Yahoo! Pay-as-you-go customer, but you haven't
> accessed your account using the Pay-as-you-go^2 dialler
> for at least 45 days.
>
> In our terms and conditions, which you accepted when
> you signed up, you agreed to access your account using
> this dial-up number at least every 90 days.
>
> This email is to let you know that, unless you access
> your BT Yahoo! Pay-as-you-go service in the next 45
> days, we'll assume that you no longer need your account
> and email address and we'll stop your service.
>
> If you don't do anything, there'll be no further
> warnings from us and your account will be closed in 45
> days' time.
>
> If you still want to use your Pay-as-you-go account,
> all you need to do is dial up using the Pay-as-you-go
> icon on your desktop, within the next 45 days. Please
> note: to maintain your account you must use this
> dialler every 90 days - accessing your email via
> webmail on another connection won't be sufficient.
> If you no longer have the Pay-as-you-go dialler, you
> can download it here
> http://help.btinternet.com/yahoo/internet/payg
>
> If you'd like to find out about monthly fixed-fee
> access products, please click here
> http://www2.bt.com/static/i/btretail...dband/btyahoo/
>

>
> Best regards,
> BT Yahoo! Internet team
> bt.yahoo.com
> http://bt.yahoo.com/
>
> ^1 8am to midnight. Calls charged at National rate. 5p
> minimum charge.
> ^2 5p minimum charge.
> ^3 £1.50 includes VAT. Payable by credit card, debit
> card or Direct Debit.
>
> Please note that you have received this email because
> it contains important service information about your BT
> Yahoo! Internet account. Should you wish to receive
> additional information about offers and new services,
> please update your profile by logging in to My Account
> and clicking on 'Update personal info'.
>
> Update your preferences now
> http://bt.yahoo.com/myaccount
>
> Please note: this is an automatically generated email
> for your information only. We're sorry, but we can't
> respond to 'replies' to this address.
>

"Reg Edwards" <(E-Mail Removed)> wrote in message
news:dsmt5n$4ge$(E-Mail Removed)...

> I tried the phone number but got nowhere.
> I'm wondering what to do.
>
Why didn't you get anywhere? I have just called the number and it seems
straightforward to me.

"Reg Edwards" <(E-Mail Removed)> wrote in message
news:dsmt5n$4ge$(E-Mail Removed)...
> Dear Experts,
>
> I have received the following e-mail from BT Yahoo.
> I have never had any previous connection with BT Yahoo.
> I use BT Broadband with facilities to send e-mails.
> I do not properly understand the message.
> I do not fully understand how the Internet works.
>
> Since being on BT Broadband I have never used a dial-up connection.
> Don't know how to. Never need it. I have been on BT Broadband for
> several years with only the usual problems. I have been able to send
> and receive e-mails.
>
> I use Windows 98, IE and OE.
>
> QUESTION
>
> I tried the phone number but got nowhere.
> I'm wondering what to do.
>
> If I do nothing, after 45 days, will I still be able to send and
> receive e-mails? Or will that service disasterously disappear?
>
> What has it got to do with BT Yahoo anyway?
> ----
> Reg
>
> ==========================================
>
> ----- Original Message -----
> From: "BT Yahoo! Internet team" <(E-Mail Removed)>
> To: <(E-Mail Removed)>
> Sent: 10 February 2006 10:47
> Subject: Your BT Yahoo! account status - please read!
>
>
>> BT Yahoo! Internet
>>
>> Your BT Yahoo!
>> account status
>>
>> Dear Reg,
>>
>> Please read this important message about your BT Yahoo!
>> account.
>>
>> If you're using a BT Broadband account
>>
>> You have received this email because you haven't yet
>> registered your original Pay-as-you-go email address as
>> a broadband email address.
>>
>> Important - action required, please
>>
>> To keep (E-Mail Removed), please call us
>> on 0870 241 4567^1 to move it to your BT Broadband
>> service.
>>
>> If you're using a Pay-as-you-go account
>>
>> In a recent review, we found that you're registered as
>> a BT Yahoo! Pay-as-you-go customer, but you haven't
>> accessed your account using the Pay-as-you-go^2 dialler
>> for at least 45 days.
>>
>> In our terms and conditions, which you accepted when
>> you signed up, you agreed to access your account using
>> this dial-up number at least every 90 days.
>>
>> This email is to let you know that, unless you access
>> your BT Yahoo! Pay-as-you-go service in the next 45
>> days, we'll assume that you no longer need your account
>> and email address and we'll stop your service.
>>
>> If you don't do anything, there'll be no further
>> warnings from us and your account will be closed in 45
>> days' time.
>>
>> If you still want to use your Pay-as-you-go account,
>> all you need to do is dial up using the Pay-as-you-go
>> icon on your desktop, within the next 45 days. Please
>> note: to maintain your account you must use this
>> dialler every 90 days - accessing your email via
>> webmail on another connection won't be sufficient.
>> If you no longer have the Pay-as-you-go dialler, you
>> can download it here
>> http://help.btinternet.com/yahoo/internet/payg
>>
>> If you'd like to find out about monthly fixed-fee
>> access products, please click here
>> http://www2.bt.com/static/i/btretail...dband/btyahoo/
>>
>
>>
>> Best regards,
>> BT Yahoo! Internet team
>> bt.yahoo.com
>> http://bt.yahoo.com/
>>
>> ^1 8am to midnight. Calls charged at National rate. 5p
>> minimum charge.
>> ^2 5p minimum charge.
>> ^3 £1.50 includes VAT. Payable by credit card, debit
>> card or Direct Debit.
>>
>> Please note that you have received this email because
>> it contains important service information about your BT
>> Yahoo! Internet account. Should you wish to receive
>> additional information about offers and new services,
>> please update your profile by logging in to My Account
>> and clicking on 'Update personal info'.
>>
>> Update your preferences now
>> http://bt.yahoo.com/myaccount
>>
>> Please note: this is an automatically generated email
>> for your information only. We're sorry, but we can't
>> respond to 'replies' to this address.


Hi Reg,

You'd do better posting this bt.broadband.support

--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

Reg Edwards wrote:
> Dear Experts,
>
> I have received the following e-mail from BT Yahoo.
> I have never had any previous connection with BT Yahoo.
> I use BT Broadband with facilities to send e-mails.
> I do not properly understand the message.
> I do not fully understand how the Internet works.
>
> Since being on BT Broadband I have never used a dial-up connection.
> Don't know how to. Never need it. I have been on BT Broadband for
> several years with only the usual problems. I have been able to send
> and receive e-mails.
>
> I use Windows 98, IE and OE.
>
> QUESTION
>
> I tried the phone number but got nowhere.
> I'm wondering what to do.
>
> If I do nothing, after 45 days, will I still be able to send and
> receive e-mails? Or will that service disasterously disappear?
>
> What has it got to do with BT Yahoo anyway?
> ----
> Reg
>
> ==========================================
>
> ----- Original Message -----
> From: "BT Yahoo! Internet team" <(E-Mail Removed)>
> To: <(E-Mail Removed)>
> Sent: 10 February 2006 10:47
> Subject: Your BT Yahoo! account status - please read!
>
>
>> BT Yahoo! Internet
>>
>> Your BT Yahoo!
>> account status
>>
>> Dear Reg,
>>
>> Please read this important message about your BT Yahoo!
>> account.
>>
>> If you're using a BT Broadband account
>>
>> You have received this email because you haven't yet
>> registered your original Pay-as-you-go email address as
>> a broadband email address.
>>
>> Important - action required, please
>>
>> To keep (E-Mail Removed), please call us
>> on 0870 241 4567^1 to move it to your BT Broadband
>> service.
>>
>> If you're using a Pay-as-you-go account
>>
>> In a recent review, we found that you're registered as
>> a BT Yahoo! Pay-as-you-go customer, but you haven't
>> accessed your account using the Pay-as-you-go^2 dialler
>> for at least 45 days.
>>
>> In our terms and conditions, which you accepted when
>> you signed up, you agreed to access your account using
>> this dial-up number at least every 90 days.
>>
>> This email is to let you know that, unless you access
>> your BT Yahoo! Pay-as-you-go service in the next 45
>> days, we'll assume that you no longer need your account
>> and email address and we'll stop your service.
>>
>> If you don't do anything, there'll be no further
>> warnings from us and your account will be closed in 45
>> days' time.
>>
>> If you still want to use your Pay-as-you-go account,
>> all you need to do is dial up using the Pay-as-you-go
>> icon on your desktop, within the next 45 days. Please
>> note: to maintain your account you must use this
>> dialler every 90 days - accessing your email via
>> webmail on another connection won't be sufficient.
>> If you no longer have the Pay-as-you-go dialler, you
>> can download it here
>> http://help.btinternet.com/yahoo/internet/payg
>>
>> If you'd like to find out about monthly fixed-fee
>> access products, please click here
>> http://www2.bt.com/static/i/btretail...dband/btyahoo/
>>
>
>>
>> Best regards,
>> BT Yahoo! Internet team
>> bt.yahoo.com
>> http://bt.yahoo.com/
>>
>> ^1 8am to midnight. Calls charged at National rate. 5p
>> minimum charge.
>> ^2 5p minimum charge.
>> ^3 £1.50 includes VAT. Payable by credit card, debit
>> card or Direct Debit.
>>
>> Please note that you have received this email because
>> it contains important service information about your BT
>> Yahoo! Internet account. Should you wish to receive
>> additional information about offers and new services,
>> please update your profile by logging in to My Account
>> and clicking on 'Update personal info'.
>>
>> Update your preferences now
>> http://bt.yahoo.com/myaccount
>>
>> Please note: this is an automatically generated email
>> for your information only. We're sorry, but we can't
>> respond to 'replies' to this address.

Reg,

Have you ever had a dial-up account with BT such as BTInternet Anytime or
the like, and perhaps moved to another ISP and kept your old BT Internet
e-mail address on a Pay-as-you-Go basis?

If you have, you have to connect to that account using a dial-up connection
within a 90 day period to keep it active - if you don't they close the
account.

I believe that as you are now on BTBroadband, you should be able to transfer
the e-mail address to that - pop over to bt.broadband.support and you should
get a definitive answer from someone more knowledgeable than I on these
matters.

Brian G

On Sun, 12 Feb 2006 08:55:20 +0000 (UTC), [Reg Edwards] said :-

>Dear Experts,
>
>I have received the following e-mail from BT Yahoo.

Valid.

>I have never had any previous connection with BT Yahoo.

Incorrect, your email address is a BTYahoo! email address. You do know
this already. You have a PAYG account type with (previously
BTinternet) BTYahoo!. You also have a website as you've discussed
earlier. You know all this, yet you continue to act rather dumb on
this matter.

>I use BT Broadband with facilities to send e-mails.

BT Broadband did not initially have a mail service, but users were
able to use the BTinternet (now called BTYahoo!) mail servers.

>I do not properly understand the message.

Read it again.

>I do not fully understand how the Internet works.

That's the truth, though some of your posts indicate otherwise. But,
this has nothing to do with your problem.

>
>Since being on BT Broadband I have never used a dial-up connection.
>Don't know how to. Never need it. I have been on BT Broadband for
>several years with only the usual problems. I have been able to send
>and receive e-mails.

But you've been using the (BTinternet) BTYahoo! mail servers. You've
had a payg account, or perhaps one of the other types, previously. How
did you manage to use, or even get, the email address you've currently
got ?

>
>I use Windows 98, IE and OE.
>
>QUESTION
>
>I tried the phone number but got nowhere.

Try listening for a change.

>I'm wondering what to do.

Try again.

>
>If I do nothing, after 45 days, will I still be able to send and
>receive e-mails?

Probably not.

> Or will that service disasterously disappear?

Probably for a while, unless you contact the number and ask for your
mail address to be unlocked, since it will be in a locked state, not
actually deleted.

>
>What has it got to do with BT Yahoo anyway?


BTYahoo! is the email service you are using. You know this Reg.

> BTYahoo! is the email service you are using. You know this Reg.

=====================================

If you say so then it seems I do.

I have been with BT for years. Originally I was on "pay as you go".

Then, to get a more reliable service, I upgraded to BT Broadband.
Without doing anything else I continued to run my website and
continued to retain facilities to send and receive e-mails. I paid
fees via my ordinary phone bill as I am still doing. This was before
BT had anything to do with Yahoo.

Unknown to me, my e-mail facilities must have become associated via BT
with Yahoo. I have never used Yahoo's "dial up". I don't have a Yahoo
dialler or modem on my computer. Don't know how to use one.

I hope I have used the right English words to describe the position I
find myself in. Having to do something I don't understand to correct
the serious matter of being suddenly cut off from e-mail facilities.

You sound highly critical of someone who has done nothing wrong. But
thanks for your partial explanation. You are at least as clear,
intelligent and educated as the last person I spoke to in Bombay.
----
Reg.

On Mon, 13 Feb 2006 19:53:06 +0000 (UTC), [Reg Edwards] said :-

>> BTYahoo! is the email service you are using. You know this Reg.
>
>=====================================
>
>If you say so then it seems I do.
>
>I have been with BT for years. Originally I was on "pay as you go".
>
>Then, to get a more reliable service, I upgraded to BT Broadband.

Actually, you can't have upgraded, you just signed up for BT
Broadband, otherwise you would have BTYahoo! Broadband and not
actually had this email "problem".

If you re-read the email, you can associate your email address with
your BT Broadband account. This will prevent anything happening to
your email account.

>Without doing anything else I continued to run my website and
>continued to retain facilities to send and receive e-mails. I paid
>fees via my ordinary phone bill as I am still doing. This was before
>BT had anything to do with Yahoo.
>
>Unknown to me, my e-mail facilities must have become associated via BT
>with Yahoo. I have never used Yahoo's "dial up". I don't have a Yahoo
>dialler or modem on my computer. Don't know how to use one.

You would have had a welcome email from BTYahoo! when BT and Yahoo!
joined in a deal a couple of years (or more) ago.


>
>I hope I have used the right English words to describe the position I
>find myself in. Having to do something I don't understand to correct
>the serious matter of being suddenly cut off from e-mail facilities.
>
>You sound highly critical of someone who has done nothing wrong. But
>thanks for your partial explanation. You are at least as clear,
>intelligent and educated as the last person I spoke to in Bombay.
>----
>Reg.
>

Get some manners Reg, otherwise you will get no help whatsoever. You
have a very useful way of alienating all those that respond to you.
Perhaps you should think about it before mouthing off next time.

Reg Edwards wrote:
>> BTYahoo! is the email service you are using. You know this Reg.
>
> =====================================
>
> If you say so then it seems I do.
>
> I have been with BT for years. Originally I was on "pay as you go".
>
> Then, to get a more reliable service, I upgraded to BT Broadband.
> Without doing anything else I continued to run my website and
> continued to retain facilities to send and receive e-mails. I paid
> fees via my ordinary phone bill as I am still doing. This was
> before
> BT had anything to do with Yahoo.

BT went hand in glove with Yahoo a year or so ago. You would have
been told of the changes at the time.

>
> Unknown to me, my e-mail facilities must have become associated via
> BT
> with Yahoo. I have never used Yahoo's "dial up". I don't have a
> Yahoo
> dialler or modem on my computer. Don't know how to use one.

As said above BT went hand in glove with Yahoo so you wouldn't, bet
you had a BT dial up didn't you, it amounts to the same thing.
>
> I hope I have used the right English words to describe the position
> I
> find myself in. Having to do something I don't understand to
> correct
> the serious matter of being suddenly cut off from e-mail facilities.
>
> You sound highly critical of someone who has done nothing wrong. But
> thanks for your partial explanation. You are at least as clear,
> intelligent and educated as the last person I spoke to in Bombay.

You should keep on top of the changes going on, it's up to you, not
anybody else & you only have yourself to blame for being in the
position you find yourself, it would be very easy to keep things going
by only dialing in on the BT dial up once a month for a few minutes,
that's all it takes. I know quite a few people who keep their PAYG
accounts open by doing just that..

Why do IT experts consider themselves offended by being equated to the
clear, intelligent and educated people in Bombay?

Are you all racists? Do you consider yourselves to be superior?

So much for the "freedom of expression".

Go back to infant, junior schools and so-called universities and get
yourself re-educated in numeracy, literacy and respect of your elders.
Or get your bottoms smacked, you naughty children!

As for me, I'm in my eighties and showing signs of Alzheimer's
disease. The prospects of losing e-mail facilities are not of great
importance at my time of life. I could drop down dead tomorrow.

But I won't. I still have responsibilities towards YOU, the younger
generation.
----
Old Reg.

Reg Edwards wrote:
> Why do IT experts consider themselves offended by being equated to
> the
> clear, intelligent and educated people in Bombay?

???????????Have you actually tried to deal with any of the many
frontdesk which are run over there. On one occasion I had cause to
phone one such desk up & the person who answered the call put the
phone down on me as they couldn't understand me, so did the second
(yes like an idiot I tried again). Well third time lucky & it was,
the person who answered actually raised the fault.

Similar experience trying to log a fault with a national telecoms
company, made it absolutely clear that the problem was in Nottingham,
repeated it several times, gave a NG postcode several times & where
did the blockhead send the fault to be dealt with......Leicester

>
> Are you all racists? Do you consider yourselves to be superior?

No just speaking from my experience & that of some of the many people
I meet up with going about my daily duites.
>
> So much for the "freedom of expression".

Expressing mine & yet you call me racist, what's happened to my
freedom of speech.
>
> Go back to infant, junior schools and so-called universities and get
> yourself re-educated in numeracy, literacy and respect of your
> elders.
> Or get your bottoms smacked, you naughty children!

Suggest you take your pills & stop judging everybody by your low
standards..
>
> As for me, I'm in my eighties and showing signs of Alzheimer's
> disease. The prospects of losing e-mail facilities are not of great
> importance at my time of life. I could drop down dead tomorrow.
>
> But I won't. I still have responsibilities towards YOU, the younger
> generation.

What's that, being an old moany git who thinks he knows everything but
in fact lifes in a enclosed micro enviroment & never finds out what is
happening in the real world.

The leakage of jobs to other countries directly affects our economy.
By putting our nations workforce out on the dole or into minimum paid
jobs whilst the sharholders rake in the extra profits by paying
minimum wages for a non English speaking person in another country to
answer the frontdesk calls.

I know one company who claimed that all their over sea frontdesk
operatives would be voice coached so that the customers wouldn't be
aware, well that lasted around 2 weeks & now it's pot luck if you get
someone who can actually speak English let alone understand it.

Just telling it like I find it...