If BT cease the line....?

BT, in their infinite wisdom, have decided to cease the line that
carries my business adsl, as of midnight lastnight.
Does this mean I have to go through the whole isp sign-up procedure
again, or will the isp be able to get me up and running again on a new
(or the old, if still available) number?

TIA

--
steveevans AT clara DOT co DOT uk

you have to resign up as they disconnect both phoneline and ADSL at the same
time. I had that myself on a home line after the BT billing dept. that
didn't process a [granted a late] payment on time, so was without phone and
ADSL for 3 weeks. 3 weeks cause I couldn't afford the reconnection fee for
both phone and ADSL in one go, so would have been 2 weeks.

On Sat, 22 May 2004 15:56:45 +0100, "Gus" <(E-Mail Removed)> wrote:

>you have to resign up as they disconnect both phoneline and ADSL at the same
>time. I had that myself on a home line after the BT billing dept. that
>didn't process a [granted a late] payment on time, so was without phone and
>ADSL for 3 weeks. 3 weeks cause I couldn't afford the reconnection fee for
>both phone and ADSL in one go, so would have been 2 weeks.
>

Thanks for the reply.
Not really what I wanted to hear, my life is going to be hell for the
next couple of weeks. Everyone in the company is going to say 'Are we
connected yet?', at least once! (groan)

Ta

--
steveevans AT clara DOT co DOT uk

On Sat, 22 May 2004 16:06:40 +0100, Steve Evans <no@spam> wrote:

>On Sat, 22 May 2004 15:56:45 +0100, "Gus" <(E-Mail Removed)> wrote:
>
>>you have to resign up as they disconnect both phoneline and ADSL at the same
>>time. I had that myself on a home line after the BT billing dept. that
>>didn't process a [granted a late] payment on time, so was without phone and
>>ADSL for 3 weeks. 3 weeks cause I couldn't afford the reconnection fee for
>>both phone and ADSL in one go, so would have been 2 weeks.
>>
>
>Thanks for the reply.
>Not really what I wanted to hear, my life is going to be hell for the
>next couple of weeks. Everyone in the company is going to say 'Are we
>connected yet?', at least once! (groan)
>
>Ta

It depends on the reason. Did you change any details on the billing
details for the PSTN line? Did they take off the wrong line?

If it was BT's error, they normally (after a push) will put it back
on, if it is because of a change of details, you will have to pay the
reprovide fee unfortunately.

regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

On Sat, 22 May 2004 16:17:36 +0100, PlusNet Support
<(E-Mail Removed)> wrote:

>On Sat, 22 May 2004 16:06:40 +0100, Steve Evans <no@spam> wrote:
>
>>On Sat, 22 May 2004 15:56:45 +0100, "Gus" <(E-Mail Removed)> wrote:
>>
>>>you have to resign up as they disconnect both phoneline and ADSL at the same
>>>time. I had that myself on a home line after the BT billing dept. that
>>>didn't process a [granted a late] payment on time, so was without phone and
>>>ADSL for 3 weeks. 3 weeks cause I couldn't afford the reconnection fee for
>>>both phone and ADSL in one go, so would have been 2 weeks.
>>>
>>
>>Thanks for the reply.
>>Not really what I wanted to hear, my life is going to be hell for the
>>next couple of weeks. Everyone in the company is going to say 'Are we
>>connected yet?', at least once! (groan)
>>
>>Ta
>
>It depends on the reason. Did you change any details on the billing
>details for the PSTN line? Did they take off the wrong line?
>
>If it was BT's error, they normally (after a push) will put it back
>on, if it is because of a change of details, you will have to pay the
>reprovide fee unfortunately.
>
>regards
>
>Luke

Could be any number of reasons, but rest assured, someone will be on a
witch hunt, come monday morning

--
steveevans AT clara DOT co DOT uk

Steve Evans <no@spam> wrote:
> On Sat, 22 May 2004 16:17:36 +0100, PlusNet Support
> <(E-Mail Removed)> wrote:
>
>>On Sat, 22 May 2004 16:06:40 +0100, Steve Evans <no@spam> wrote:
>>
>>>On Sat, 22 May 2004 15:56:45 +0100, "Gus" <(E-Mail Removed)> wrote:
>>>
>>>>you have to resign up as they disconnect both phoneline and ADSL at the same
>>>>time. I had that myself on a home line after the BT billing dept. that
>>>>didn't process a [granted a late] payment on time, so was without phone and
>>>>ADSL for 3 weeks. 3 weeks cause I couldn't afford the reconnection fee for
>>>>both phone and ADSL in one go, so would have been 2 weeks.
>>>>
>>>
>>>Thanks for the reply.
>>>Not really what I wanted to hear, my life is going to be hell for the
>>>next couple of weeks. Everyone in the company is going to say 'Are we
>>>connected yet?', at least once! (groan)
>>>
>>>Ta
>>
>>It depends on the reason. Did you change any details on the billing
>>details for the PSTN line? Did they take off the wrong line?
>>
>>If it was BT's error, they normally (after a push) will put it back
>>on, if it is because of a change of details, you will have to pay the
>>reprovide fee unfortunately.
>>
>>regards
>>
>>Luke
>
> Could be any number of reasons, but rest assured, someone will be on a
> witch hunt, come monday morning

Burn her!

Gus wrote:
> you have to resign up as they disconnect both phoneline and ADSL at the same
> time. I had that myself on a home line after the BT billing dept. that
> didn't process a [granted a late] payment on time, so was without phone and
> ADSL for 3 weeks. 3 weeks cause I couldn't afford the reconnection fee for
> both phone and ADSL in one go, so would have been 2 weeks.
>
>
Ditto - BT also issued a cease to my ISP even though *they* (BT) cocked
up on the billing.

Told BT to issue an 'uncease' but they said they couldn't do this as
they were separate from the ISP (Demon), so I queried why they could do
a 'cease' in that case! They couldn;t answer.

I ended up with an ADSL activated line but a disabled Demon login and
neither BT or Demon would 'press any buttons' to sort it.

Complained to OFTEL (as was) - total waste of time.

Seems BT can make up the rules as they go along.

L3K