what if BT can't connect

Although BT at first said we were fine for Broadband, a subsequent line
check(?) after ordering, resulted in notification that it would not be
possible to have Broadband. Some reasons included wiring in the home, line
quality to the house, other technical reasons etc., BUT...they didn't say we
were too far away from a base. In fact, we're between 1 - 2 miles away from
the nearest.
Is there anything else available or possible under these circumstances?
Would other BB providers have the same problem or would they try anyway to
get the business (even though it might mean a crap service)? Or does BT
have the final say in this case?
Is it worth getting B Telecom to check the line for faults or is that
something completely different? Could I ask BTOpenworld to re-check or
carry out further/other tests?
It's a bit frustrating to be within an area geographically that can get BB
but still be unable to ..
Any advice or help very appreciated

regards

PJ

--
to reply take out noads

On Fri, 29 Aug 2003 12:15:52 +0100, "dr" <(E-Mail Removed)>
wrote:

>Although BT at first said we were fine for Broadband, a subsequent line
>check(?) after ordering, resulted in notification that it would not be
>possible to have Broadband. Some reasons included wiring in the home, line
>quality to the house, other technical reasons etc., BUT...they didn't say we
>were too far away from a base. In fact, we're between 1 - 2 miles away from
>the nearest.
>Is there anything else available or possible under these circumstances

did a technician come and measure the loss in the house ? if not they
may be using an estimate or have measured outside your house so
"wiring in the house" is not likely.

You may have a poor quality line, you might succeed by getting a new
line and asking for it to be suitable for ADSL then cancel the old one
if it works out. You could ask an ISP to put you forward for the
"extended reach" trial (actually this is a "higher loss" trial).

You really need to know why to plan your next move, if you are fed
with fibre or something the way ahead would be different to a poor
quality line.

Phil

I've come across this before and BT were involved.
Do you have a shared BT line. Symptoms of this include, maximum Modem speed
of 28.8 or less and the BT line connects to a large junction box either on
your house or your neighbours.
In this case BT don't admit that they are using a shared line for the 2
properties.
"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 29 Aug 2003 12:15:52 +0100, "dr" <(E-Mail Removed)>
> wrote:
>
> >Although BT at first said we were fine for Broadband, a subsequent line
> >check(?) after ordering, resulted in notification that it would not be
> >possible to have Broadband. Some reasons included wiring in the home,
line
> >quality to the house, other technical reasons etc., BUT...they didn't say
we
> >were too far away from a base. In fact, we're between 1 - 2 miles away
from
> >the nearest.
> >Is there anything else available or possible under these circumstances
>
> did a technician come and measure the loss in the house ? if not they
> may be using an estimate or have measured outside your house so
> "wiring in the house" is not likely.
>
> You may have a poor quality line, you might succeed by getting a new
> line and asking for it to be suitable for ADSL then cancel the old one
> if it works out. You could ask an ISP to put you forward for the
> "extended reach" trial (actually this is a "higher loss" trial).
>
> You really need to know why to plan your next move, if you are fed
> with fibre or something the way ahead would be different to a poor
> quality line.
>
> Phil


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Paul Woodsford wrote:
> I've come across this before and BT were involved.
> Do you have a shared BT line. Symptoms of this include, maximum
> Modem speed of 28.8 or less and the BT line connects to a large
> junction box either on your house or your neighbours.
> In this case BT don't admit that they are using a shared line for
> the 2 properties.

It is now standard practice for any shared service lines which are
required to be converted/upgraded for DSL are deshared without any
bother to the end user, other than a longer waiting period before DSL
service is available & possibly a short time of no service whilst it
is being done...

It's more likely a line 'quality'/make up issue, Alluminium cabling
etc, which is a lot of a more problamatic issue to sort out.
--
B-)
Life is pain.....
Deal with it!!

Phil,
thanks for some really helpful comments.
Havn't had a technician to the house so probably not the wiring.
When you say get a new line, do you mean ask for a second installation to
the house - on the understanding that it is suitable for adsl and get rid of
the existing? or do you mean asking BT to supply a phone
connection/line(existing) that is suitable for adsl?
Are there specific ISP's who offer "exrended reach" or will any do it?
No cable here so that's not an option.
Thanks again for the input
regards
PJ

--
to reply take out noads
"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 29 Aug 2003 12:15:52 +0100, "dr" <(E-Mail Removed)>
> wrote:
>
> >Although BT at first said we were fine for Broadband, a subsequent line
> >check(?) after ordering, resulted in notification that it would not be
> >possible to have Broadband. Some reasons included wiring in the home,
line
> >quality to the house, other technical reasons etc., BUT...they didn't say
we
> >were too far away from a base. In fact, we're between 1 - 2 miles away
from
> >the nearest.
> >Is there anything else available or possible under these circumstances
>
> did a technician come and measure the loss in the house ? if not they
> may be using an estimate or have measured outside your house so
> "wiring in the house" is not likely.
>
> You may have a poor quality line, you might succeed by getting a new
> line and asking for it to be suitable for ADSL then cancel the old one
> if it works out. You could ask an ISP to put you forward for the
> "extended reach" trial (actually this is a "higher loss" trial).
>
> You really need to know why to plan your next move, if you are fed
> with fibre or something the way ahead would be different to a poor
> quality line.
>
> Phil

Stig Bronson wrote:
> Basically there is a cap of £1000 to provided a DSL quality line -
> this don't buy much. 30 Metres of underground cable basically.
>
> In honesty the line has to be utter shite at that distance to fail
> and it is unlikely that it is fault free. My advice is disconnect
> everything so it's just the master socket. From a different line
> ring it in as a fault and complain that it is (1) noisy (2) very
> poor data speed. The robot will check the line for faults (hence
> use a different line) and probably identify a fault. As long as you
> are telling the truth about your distance from the exchange, that
> is.

Argh but they are talking about direct/road distance, which as you
know could be a completely different route to which the cable is
using....

Ad to that, if there is any length of thin Ali in length you are
urinating into the breeze my friend. If it's thicker you can get away
with more, but the thin stuff is deadly to DSL....

--
B-)
Life is pain.....
Deal with it!!

"Kraftee" <(E-Mail Removed)> wrote in message
news:mgO3b.1345

"Ad to that, if there is any length of thin Ali in length you are urinating
into the breeze my friend. If it's thicker you can get away with more, but
the thin stuff is deadly to DSL...."

Sure - I would wear that, but not at 2 miles out. Even if the whole run was
ali at 2 miles it should still be ok. I have subs on 3-4k ali buried estates
(and on shite paper E sides in pc100 cabs running ok on adsl). I do agree
that it can make a big difference, but should not tip the scales at that
range unless it was earthy or hr - in which case it would be faulty.

Off the beaten a little - I do have to applaud my local colleuge, Kermit,
for his excellent work yesterday in supplying ADSL to a customer on a
gefella pair...... Customer complained of 'dropping out' - no shit!!!

Stig Bronson wrote:
> "Kraftee" <(E-Mail Removed)> wrote in message
> news:mgO3b.1345
>
> "Ad to that, if there is any length of thin Ali in length you are
> urinating into the breeze my friend. If it's thicker you can get
> away with more, but the thin stuff is deadly to DSL...."
>
> Sure - I would wear that, but not at 2 miles out. Even if the whole
> run was ali at 2 miles it should still be ok. I have subs on 3-4k
> ali buried estates (and on shite paper E sides in pc100 cabs
> running ok on adsl). I do agree that it can make a big difference,
> but should not tip the scales at that range unless it was earthy or
> hr - in which case it would be faulty.
>
> Off the beaten a little - I do have to applaud my local colleuge,
> Kermit, for his excellent work yesterday in supplying ADSL to a
> customer on a gefella pair...... Customer complained of 'dropping
> out' - no shit!!!

I know of streets less than 500mtrs from their local, mid town
exchange who can't have service as they are out of limits (maybe get
extended reach now though), whilst other people over 3 miles can. Yes
the local network has been tested & yes it's supposedly ok. I know of
others at similar distances where they can just about get RDSL, yet
again the local network has been tested as ok.

I myself failed at 3.75km because of the local network being mainly
Ali.

So it can happen, maybe your local network is newer than the one I
play in, I dunno, but these things are real...

--
B-)
Life is pain.....
Deal with it!!

"Kraftee" <(E-Mail Removed)> wrote in message
news:uo14b.1841

"maybe your local network is newer than the one I
> play in, I dunno, but these things are real..."

Nah - It's a quality of staff issue - Being on smt and project watford means
we truely do our best to deliver excellent results and local networking

Are you VERY SATSIFIED with that?
;-)

I do get your point about lay of cable - v - exchange. I know of a place not
far from here where the houses OPPOSITE the village exchange are fed from a
different exchange at a village 6 miles away

The line loss is likely to be the largest factor. Lines are carried in more
than one cable. There is very little difference in the losses of the lines
carried in the same cable, but the line losses can vary considerably from
one cable to another.

In a marginal situation, lines in one cable can be within specification
whereas lines in another are not. By ordering a new line, you may get one
that runs in a different cable to your existing line, which may have a
higher or lower loss than your existing line.

Extended ADSL is the better bet, but I thought it was still in a trial
phase.

http://www.altohiway.com is one ISP that's involved.

Regards



"dr" <(E-Mail Removed)> wrote in message
news:3f4fabb5@212.67.96.135...
> Phil,
> thanks for some really helpful comments.
> Havn't had a technician to the house so probably not the wiring.
> When you say get a new line, do you mean ask for a second installation to
> the house - on the understanding that it is suitable for adsl and get rid
of
> the existing? or do you mean asking BT to supply a phone
> connection/line(existing) that is suitable for adsl?
> Are there specific ISP's who offer "exrended reach" or will any do it?
> No cable here so that's not an option.
> Thanks again for the input
> regards
> PJ